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Bud Scannavino

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Bud learned the trade of automotive mechanics after high school, earned the A.S.E. credentials CMAT with L-1, and owned a repair shop. Bud eventually changed careers, earning an MBA from Yale. For a day job, Bud’s career is in financial services. As a freelance writer and advertising consultant, he writes automotive articles, blogs and advertisements. His clients enjoy his explanations of complex technical, management and marketing issues in easy to understand language, along with a touch of wit and humor.
dealership employees

Keeping Your Dealership Employees Safe

The worst time to find out one of your dealership employees has a complaint about discrimination or harassment is when you receive a letter...
Geneva Motor Show

Geneva Motor Show – Industry Takeaways

If you want to have a car show for manufacturers to show off their latest vehicles and cutting-edge technologies, it would be best to...
electric vehicles

Why Are People NOT Buying Electric Vehicles From You?

Shoppers are calling and looking at your electric vehicles. They test drive them, but then seem to lose interest. Your ‘features and benefits’ presentations...
dealership

5 Things That Keep Buyers Out of Your Dealership

Many career salespeople stay in the car business because they like helping people. It’s a great feeling, to help people make a major purchase...
CSI score

5 Easy (And Cheap) Ways to Increase Your Service Department’s CSI Score

The old cliché tells us that ‘Talk is Cheap.’ But every sale in your dealership begins with talk. Likewise, dissatisfied service customers can give...
service drive

How to Entice More Service Drive Customers with Targeted Messages

You can make money with coupons with the right customer messaging and targeted marketing. It is easier to learn than it sounds. if you...
holiday gifts

Holiday Recognition Gifts for Your Staff

Everybody would like a Rolex watch. But that’s impractical, and even if you gave a Rolex to each staff member, they would want to...
holiday party

Tips to Host a Safe (but Fun) Holiday Party at your Dealership

Alcohol, food, games, gifts, decorations – too many decisions. This was supposed to be fun and easy! Here are some quick tips to make...
toxic personalities

Toxic personalities that negatively affect your dealership

If managers were paid a bonus to lower the turnover rate among their staff, they would pay more attention to getting rid of conflict...
dealership team

Strengthening Your Dealership Team

The word ‘team’ brings out a reaction from people. Most people would be thrilled to play on their favorite NFL or baseball team, become...
digital business

How the Digital Business Transformation Could Affect Dealers

Digital selling has become a strategy that virtually every dealership has had to quickly implement since March this year. Cox Automotive rolled out Dealer...
scott rodgersvideo

Tier10’s Scott Rodgers Discusses Dealership Marketing During Socially Turbulent Times

The months of May and June had strong sales numbers across the board for the retail automotive industry, and these results echo the success...
questions

The 3 Questions Every Customer Wants Answered Before Saying “Yes”

When we’re selling a product, service, or idea, we must make the case in the consumer’s mind on why they need it. It doesn’t...
CBT News

CBT News Announces Partnership with LotLinx to Distribute Valuable Automotive Market Data in Real-Time

ATLANTA — July 6, 2020 — CBT News, the voice of the retail automotive industry, announced today its partnership with LotLinx to bring automotive...
new car tech

Use New Car Tech to Sell Vehicles and Sell the Savings

A Chinese battery developer recently announced an EV battery designed to last a million miles. Integration of vehicle-to-everything (V2X) networks and in-vehicle technology is...

What Do Dealerships and Bank Conversions Have to Do With TikTok?

Recently, a video by TikTok user Molly Baxter shared a shady business practice perpetrated by a few F&I managers that received thousands of views....

Why Dealers Should Concentrate on Experience, Not Price

On this week’s episode of Kain & Co., host David Kain is joined by his colleague Steve Purdy, the client success director for Kain Automotive....

Creating a Frictionless Online Car Buying Experience

There is still a lot unknown about how the Coronavirus will continue to affect American lives, industries, and consumerism. However, dealers can assume that...

Making the Commitment to Provide a Top-Tier Customer Experience

On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain discusses the necessary changes to the customer experience brought...