How to Perfect Your Training Techniques
The old saying that “practice makes perfect” is often attributed to America’s second President, John Adams. Whether or not he was the first to lay claim to this idea, it...
TSLA408.35019.45%
GM82.1204.07%
F12.9650.525%
RIVN17.4950.605%
CYD42.9850.6631%
HMC25.2650.905%
TM219.3806.52%
CVNA396.78034.54%
PAG162.7906.77%
LAD286.70511.835%
AN208.98010.69%
GPI351.69016.21%
ABG213.2809.19%
SAH71.0003.63%
TSLA408.35019.45%
GM82.1204.07%
F12.9650.525%
RIVN17.4950.605%
CYD42.9850.6631%
HMC25.2650.905%
TM219.3806.52%
CVNA396.78034.54%
PAG162.7906.77%
LAD286.70511.835%
AN208.98010.69%
GPI351.69016.21%
ABG213.2809.19%
SAH71.0003.63%
TSLA408.35019.45%
GM82.1204.07%
F12.9650.525%
RIVN17.4950.605%
CYD42.9850.6631%
HMC25.2650.905%
TM219.3806.52%
CVNA396.78034.54%
PAG162.7906.77%
LAD286.70511.835%
AN208.98010.69%
GPI351.69016.21%
ABG213.2809.19%
SAH71.0003.63%
customers
7 Specific Skills For Your Service Drive
There are a few common skills that every Service associate can conquer that will intensely expand their relationship skills with customers. I call these “Customer Service Traits of Substance” and...
Kill them with Kindness
You’ve heard of killing people with kindness? Mark suggests using this simple sales strategy that works just as good.
Andy Medley: Why customers want total control of the car buying process
While at the Automotive Analytics and Attribution Summit, CBT's Joe Gumm asked Andy Medley, President and Co-Founder of PERQ, when he believes car shoppers will have more control of the...
Alex Vetter: Tech that helps customers get to know salespeople
Today, customers will research your dealership for hours and hours online, making sure they have the right dealership and vehicle they want. Those same customers might use certain apps on...
What to Include in Your Dealership’s E-Newsletter
E-newsletters are simply as they state, electronic newsletters. Charitable organizations, businesses, religious bodies, clubs, and societies have all been known to use e-newsletters frequently. They can be used to promote...
CRM Is About CEM!
Dealerships could easily generate substantial sales and gross increases on an annual basis by improving the customer experience and satisfaction within the dealership. It’s a proven fact!
Success in business requires...
Getting Customers to Pick Up the Phone
To improve your connection rate with anonymous shoppers who submit a lead on your website, Brian suggest doing this one particular thing.
CDK’s Ron Frey: All the touchpoints consumers are engaged in
With the amount of research consumers do before they even hit your lot, why are some salespeople still trying to sell a car when consumers already know what they want?...
Building Customer Retention
On this week's episode of the Weekly Tune-Up, Becky talks about earning a good reputation one customer at a time and staying consistent in order to retain those customers.
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