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Becky Nixon

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service

Building A Vibrant Service Department

Creating an environment where customers feel relaxed and well cared for can be a tough thing to achieve with the many pressures being felt...
maintenance

Is Factory Maintenance Effecting Hours Per RO?

With all the technical innovations now available in the modern automobile, it stands to reason there would be a corresponding effect on the maintenance...
entry-level techniciansvideo

How Should You Pay Entry-Level Technicians?

On today's episode of the Weekly Tune-Up, Becky Nixon discusses whether you should pay your entry-level technicians at a flat-rate or hourly as well...
female customersvideo

Must-Haves for Female Customers

On this week's episode of the Weekly Tune-Up, Becky Nixon talks about some "must-haves" for female customers and how to better serve female car...
teamworkvideo

What It Takes to Achieve Teamwork in Fixed-Ops

On this week's episode of the Weekly Tune-Up, Becky goes over how a service manager can get their team to work together for the...
fixed-opsvideo

Eliminating Fixed-Ops Obstacles

 On today's episode of the Weekly Tune-Up, Becky Nixon talks about the #1 selling obstacle in fixed-ops that service advisors face when talking to...
callsvideo

How to Create Magic on the Phone

 On this week's episode of the Weekly Tune-Up, Becky Nixon talks about increasing profits in your service drive with some tips on answering your...
millennial techniciansvideo

Millennial Technicians

On this week's episode of the Weekly Tune-Up, Becky Nixon talks about the struggle of finding properly trained technicians for your service drive and...
pre-qualifyingvideo

Greeting Customers Before Pre-Qualifying

Many service advisors have the tendency to pre-qualify customers before they've even made their official greeting. On this week's episode of the Weekly Tune-Up,...
factory recallsvideo

Dealing with Factory Recalls

On this week's edition of the Weekly Tune-Up, Becky Nixon goes over dealing with factory recalls and keeping retail profits alive during a recall.
sales

What Dealers Can Do Where Sales Aren’t Permitted

At the end of March, the New York State Automobile Dealers Association (NYSADA) announced that dealers could once again sell, as long as they...
emotional intelligence

Leadership: Emotional Intelligence Is Critical Right Now

The world has been turned topsy-turvy for automotive industry business leaders due to COVID-19. As I listen and watch reactions, commentary and observe new...
Brian Benstockvideo

Paragon Honda’s Brian Benstock on Preparing for the Future of Auto Retail Transactions Post-Coronavirus

As part of our ongoing coverage of the Coronavirus, we’re pleased to welcome back Brian Benstock, Partner GM and VP at Paragon Honda and Acura....
Zo Rahimvideo

Cox Automotive’s Zo Rahim Shares His Insight into Retail Automotive Results for March

As part of our continuing coverage of the Coronavirus, we’re pleased to welcome back Zo Rahim, Manager of Economics and Industry Insights at Cox...
Sean Wolfingtonvideo

How Dealers Can Get Funding to Survive This Crisis and Thrive During the Recovery...

As part of our continuing Coronavirus coverage, we’re pleased to welcome Sean Wolfington, Founder and Chairman of CarSaver and seasoned tech Entrepreneur responsible for...

Selling Your Customer’s Story to the Bank

Some dealerships like to cut corners in order to get a customer approved by the lender. On this week's episode of F&I Today, Becky...

March Kerrigan Report: How will COVID-19 Affect Dealership Earnings for the...

Welcome to the Kerrigan Advisors Market Update with Jim Fitzpatrick and Erin Kerrigan, Founder and Managing Director of Kerrigan Advisors. In this segment, Erin...

The Importance of Confirming Appointments

On this week's episode of Kain & Co., David Kain talks about confirming appointments with your ptoential customers in order to move to the...

Are You Presenting Your Menu the Right Way?

On this week's episode of F&I Today, industry expert Becky Chernek explains how consistent product pricing and offering your full F&I menu to all...
Coronavirus Coverage Central

CBT Automotive Network is providing up-to-date coverage on the COVID-19 pandemic's impact on auto dealers, automakers, and dealership personnel