Building A Vibrant Service Department
Creating an environment where customers feel relaxed and well cared for can be a tough thing to achieve with the many pressures being felt by the advisors who work the...
TSLA372.150-2.43%
GM75.925-1.285%
F11.585-0.355%
RIVN11.830-0.23%
CYD23.250-0.64%
HMC34.170-0.41%
TM196.885-1.33501%
CVNA57.780-0.94%
PAG212.2800.17%
LAD295.3604.29%
AN161.015-0.825%
GPI244.7601.97%
ABG172.660-0.77%
SAH61.290-1.85%
TSLA372.150-2.43%
GM75.925-1.285%
F11.585-0.355%
RIVN11.830-0.23%
CYD23.250-0.64%
HMC34.170-0.41%
TM196.885-1.33501%
CVNA57.780-0.94%
PAG212.2800.17%
LAD295.3604.29%
AN161.015-0.825%
GPI244.7601.97%
ABG172.660-0.77%
SAH61.290-1.85%
TSLA372.150-2.43%
GM75.925-1.285%
F11.585-0.355%
RIVN11.830-0.23%
CYD23.250-0.64%
HMC34.170-0.41%
TM196.885-1.33501%
CVNA57.780-0.94%
PAG212.2800.17%
LAD295.3604.29%
AN161.015-0.825%
GPI244.7601.97%
ABG172.660-0.77%
SAH61.290-1.85%
About: Becky Nixon
Is Factory Maintenance Effecting Hours Per RO?
With all the technical innovations now available in the modern automobile, it stands to reason there would be a corresponding effect on the maintenance requirements that would help reduce costs...
How Should You Pay Entry-Level Technicians?
On today's episode of the Weekly Tune-Up, Becky Nixon discusses whether you should pay your entry-level technicians at a flat-rate or hourly as well as some pros and cons of...
Must-Haves for Female Customers
On this week's episode of the Weekly Tune-Up, Becky Nixon talks about some "must-haves" for female customers and how to better serve female car buyers in your service drive.
Video Transcription:
Hello,...
What It Takes to Achieve Teamwork in Fixed-Ops
On this week's episode of the Weekly Tune-Up, Becky goes over how a service manager can get their team to work together for the betterment of the dealership.
Eliminating Fixed-Ops Obstacles
On today's episode of the Weekly Tune-Up, Becky Nixon talks about the #1 selling obstacle in fixed-ops that service advisors face when talking to customers about purchasing additional products and...
How to Create Magic on the Phone
On this week's episode of the Weekly Tune-Up, Becky Nixon talks about increasing profits in your service drive with some tips on answering your valuable incoming calls.
Millennial Technicians
On this week's episode of the Weekly Tune-Up, Becky Nixon talks about the struggle of finding properly trained technicians for your service drive and how to find good millennial technicians.
Greeting Customers Before Pre-Qualifying
Many service advisors have the tendency to pre-qualify customers before they've even made their official greeting. On this week's episode of the Weekly Tune-Up, Becky shares her thoughts on why...
Dealing with Factory Recalls
On this week's edition of the Weekly Tune-Up, Becky Nixon goes over dealing with factory recalls and keeping retail profits alive during a recall.
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