Home Authors Posts by Becky Nixon

Becky Nixon

43 POSTS 0 COMMENTS
entry-level techniciansvideo

How Should You Pay Entry-Level Technicians?

On today's episode of the Weekly Tune-Up, Becky Nixon discusses whether you should pay your entry-level technicians at a flat-rate or hourly as well...
female customersvideo

Must-Haves for Female Customers

On this week's episode of the Weekly Tune-Up, Becky Nixon talks about some "must-haves" for female customers and how to better serve female car...
teamworkvideo

What It Takes to Achieve Teamwork in Fixed-Ops

On this week's episode of the Weekly Tune-Up, Becky goes over how a service manager can get their team to work together for the...
fixed-opsvideo

Eliminating Fixed-Ops Obstacles

 On today's episode of the Weekly Tune-Up, Becky Nixon talks about the #1 selling obstacle in fixed-ops that service advisors face when talking to...
callsvideo

How to Create Magic on the Phone

 On this week's episode of the Weekly Tune-Up, Becky Nixon talks about increasing profits in your service drive with some tips on answering your...
service

Building A Vibrant Service Department

Creating an environment where customers feel relaxed and well cared for can be a tough thing to achieve with the many pressures being felt...
millennial techniciansvideo

Millennial Technicians

On this week's episode of the Weekly Tune-Up, Becky Nixon talks about the struggle of finding properly trained technicians for your service drive and...
pre-qualifyingvideo

Greeting Customers Before Pre-Qualifying

Many service advisors have the tendency to pre-qualify customers before they've even made their official greeting. On this week's episode of the Weekly Tune-Up,...
factory recallsvideo

Dealing with Factory Recalls

On this week's edition of the Weekly Tune-Up, Becky Nixon goes over dealing with factory recalls and keeping retail profits alive during a recall.
telephonevideo

How Your Telephone Can Be Your Most Valuable Resource

On this week's edition of the Weekly Tune-Up, Becky Nixon discusses how your telephone can be your most valuable resource for developing new business...
social media

5 Top-Notch Social Media Strategies and Management Tools for Your Dealership

Things move quickly in the digital age. By now, most dealerships recognize the need for a stellar social media presence. Study after study shows...
Shawn Haysvideo

Chevrolet GM Shawn Hays on Management Styles, Recruiting Strategies, and Industry Disruptors

On today’s show, we welcome back Your Car Guy Shawn Hays, co-founder of Sales Hustler and GM at CMA Colonial Chevrolet in Richmond, VA. VIDEO...
tariffs

New Developments in the On-Going Auto Tariffs Saga

For the last several months, the Trump administration has pushed towards wide-scale tariffs on many imports. The White House sees these measures as part...
team

Six Motivational Quotes Dealers Can Use to Inspire Their Team

Fifty-three percent of workers in the United States are disengaged at the workplace. The numbers have gotten better since 2017, but they are still...
vehicles

Four Unique Vehicle Design Trends

Automotive technology is always changing rapidly to adapt to new inventions that will make driving easier and more enjoyable. From electric vehicles to bluetooth...

Adjusting Your Language for the Customer

On this week's episode of On the Mark, Mark Tewart talks about the power of language and how it can both help and hurt...

Accountability in Dealership Management

On this week's episode of Kain & Company, David Kain goes over the role of managers and how critical it is to be held...

Marketing and Sales Attribution

On this week's episode of Auto Marketing Now, Brian Pasch talks about the latest updates in marketing and sales attribution as well as strategies...

October’s Kerrigan Market Update Reveals Positive News for the Auto Retail...

Welcome to the Kerrigan Advisors Market Update with Bridget Fitzpatrick and Ryan Kerrigan, managing director of Kerrigan Advisors. VIDEO TRANSCRIPT:  Bridget F.: Hello everyone. I'm Bridget...