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Becky Nixon

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techniciansvideo

How Should You Pay Your Technicians? (Part 3)

On today's episode of the Weekly Tune-Up, Becky Nixon continues her series on how you should be paying your technicians. In part three, Becky...
techniciansvideo

How Should You Pay Your Technicians? (Part 2)

On today's episode of the Weekly Tune-Up, Becky Nixon continues her series on how you should be paying your technicians. In part two, Becky...
entry-level techniciansvideo

How Should You Pay Entry-Level Technicians?

On today's episode of the Weekly Tune-Up, Becky Nixon discusses whether you should pay your entry-level technicians at a flat-rate or hourly as well...
problemsvideo

Preventing Future Problems For Your Customer

On this week's episode of the Weekly Tune-Up, Becky Nixon talks about how a trained auto service technician has the skills and tools to...
alignmentsvideo

How To Sell More Alignments In Your Service Department

Have your Service Advisors been trained on tire wear?  Becky explains how a well-trained staff could add 20+ alignments a week in today's Tip...
telephonevideo

How Your Telephone Can Be Your Most Valuable Resource

On this week's edition of the Weekly Tune-Up, Becky Nixon discusses how your telephone can be your most valuable resource for developing new business...
body shop

Optimizing Profit in the Body Shop

The body shop or collision repair industry has slightly diminished, however there are still new shops entering the fray to get their share of...
female customersvideo

Must-Haves for Female Customers

On this week's episode of the Weekly Tune-Up, Becky Nixon talks about some "must-haves" for female customers and how to better serve female car...
millennial car buyersvideo

The Fear of Millennial Car Buyers

On this week's edition of the Weekly Tune-Up, Becky Nixon gives a few examples of ways you can deal with something that is becoming...
Becky Nixonvideo

Express Service in Your Dealership

On this week's edition of the Weekly Tune-Up, Becky goes over some ways to help make sure that you're profitable in both your service...
employees

Hiding in Plain Sight: How Investing in Your People Could Be the Answer for...

As the automotive retail industry continues to focus in on beating the margin compression odds, doing away with operational inefficiencies at the dealership will...
service bdc

How to Create a Well-Functioning Service BDC

Over the years we have seen huge improvements in the effectiveness of sales department Business Development Centers (BDC’s). With this success, it seems that...
autonomous vehicles

How Dealerships Can Win Against Autonomous Vehicles

Once believed to be the stuff of science fiction, autonomous vehicles are predicted to soon be mainstays of the road. Pilot programs by Uber...
performance

Are You Properly Rewarding Your Staff?

It is important in the automotive industry that an employee’s work performance and progress is monitored closely to ensure that they fully  understands the...
marketplace

Staying Ahead in an Ever-Changing Marketplace

Certainly, all dealers and managers understand the challenges facing automotive retail today: flattening sales; buyers visiting fewer lots; margins under pressure from all sides;...

Do You Have Your “E’s” Turned Up Today?

Do you have your "E's" turned up today? Bring your enthusiasm, excitement, energy and experience into the dealership and watch what happens. Hear how...

Phone Etiquette and Email Marketing

On this week's edition of Progressive Retail, Cory Mosley talks about how to increase your email marketing and phone etiquette skills and how to develop...

Attracting and Hiring Talent to Advance Your F&I Department

On this week's edition of F&I Today, Becky Chernek invites Tony Troussov, Group F&I Director at Morrie's Automotive Group, to discuss the importance of...

Accountability and What it is Worth to Your Business

Your culture, what’s that worth? Team morale, momentum, your brand, the customer experience, the team member experience, your own credibility as a leader. You...