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Becky Nixon

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entry-level techniciansvideo

How Should You Pay Entry-Level Technicians?

On today's episode of the Weekly Tune-Up, Becky Nixon discusses whether you should pay your entry-level technicians at a flat-rate or hourly as well...
callsvideo

How to Create Magic on the Phone

  On today's show, Becky talks about increasing profits in your service drive with some tips on answering your valuable incoming calls.
millennial techniciansvideo

Millennial Technicians

On this week's episode of the Weekly Tune-Up, Becky Nixon talks about the struggle of finding properly trained technicians for your service drive and...
pre-qualifyingvideo

Greeting Customers Before Pre-Qualifying

Many service advisors have the tendency to pre-qualify customers before they've even made their official greeting. On this week's episode of the Weekly Tune-Up,...
factory recallsvideo

Dealing with Factory Recalls

On this week's edition of the Weekly Tune-Up, Becky Nixon goes over dealing with factory recalls and keeping retail profits alive during a recall.
telephonevideo

How Your Telephone Can Be Your Most Valuable Resource

On this week's edition of the Weekly Tune-Up, Becky Nixon discusses how your telephone can be your most valuable resource for developing new business...
female customersvideo

Must-Haves for Female Customers

On this week's episode of the Weekly Tune-Up, Becky Nixon talks about some "must-haves" for female customers and how to better serve female car...
fixed-opsvideo

Eliminating Fixed-Ops Obstacles

On today's episode of the Weekly Tune-Up, Becky Nixon talks about the #1 selling obstacle in fixed-ops that service advisors face when talking to...
teamworkvideo

What It Takes to Achieve Teamwork in Fixed-Ops

On this week's episode of the Weekly Tune-Up, Becky goes over how a service manager can get their team to work together for the...
alignmentsvideo

How To Sell More Alignments In Your Service Department

Have your Service Advisors been trained on tire wear?  Becky explains how a well-trained staff could add 20+ alignments a week in today's Tip...
Joe Verde

Veteran’s Day Has a Special Meaning For Trainer Joe Verde

While most readers associate Joe Verde with his dynamic training classes on sales and sales management, you probably don’t know that he grew up...
costs

How to Cut Costs and Improve Quality in your Service Department

A well-functioning service department is the lifeblood of any dealership. In many ways, it is the face of your dealership that customers experience more...
F&I officevideo

WardsAuto’s Steve Finlay on Today’s F&I Process

In recent years, new technology has been re-defining the F&I office. How are you adapting to these changes in your dealership? In today’s segment,...

Breaking the F&I Stereotype – Simple Steps, Powerful Results

For decades, car buyers have walked into the F&I office with a sense of dread and many would rather have a root canal than...
F&I

Dealing with Higher Interest Rates – 3 Tips to Help F&I Weather the Storm

Dealers seem to be getting a lot of bad news these days. Tariffs threatening to increase the prices of new cars, sales slowing down,...

Kerrigan Report: Lithia Motors Sees Gains in October

Erin Kerrigan, Managing Director of Kerrigan Advisors, joins CBT News to discuss October’s  Kerrigan Index and the marketplace’s reaction. The Kerrigan Index™ is composed of the seven publicly...

Protecting Your Customers’ Personal Information

When was the last time you checked your safeguard procedures? On today's episode of F&I Today, Becky Chernek talks about protecting your customers' personal...

How to Be More Proactive in Sales

On today's episode of the Tom Stuker Show, Tom talks about how and why you should be much more proactive than reactive when it comes...

The Problem with High Turnover Rates

  On today's episode of Straight Talk, David Lewis talks about the problem with high turnover rates in the car business and how it can...