Tag: customers

dealership culturevideo

How Dealership Culture Drives Employee Motivation – Walter Bond

The auto industry has seen some levels of success in the past 90 days, but there is some apprehension about how the industry will...
recruitingvideo

Is it Time to Re-Evaluate Your Dealership’s Recruiting Strategy? – Steve Munyan

With 30 million people unemployed in the United States and thousands of auto industry workers furloughed, hiring strategies look different in today's business landscape....
Dave Andersonvideo

Dave Anderson on Leading a New Hire Just Starting Out in the Business

This week, one of our viewers sent in the question: What’s the best advice I can give a salesperson just starting out in the...
loyalty

Keep Them Coming Back: 5 Ways to Build Customer Loyalty

Customer loyalty is the foundation for any successful sales and marketing strategy at your dealership. The Pareto Principle, a widely cited stat, confirms this...
service

Is Cost or Affordability the Reason for Declined Service Repairs?

According to NADA Data 2019, revenue in dealership service departments is steadily growing statistic. Between 2013 and 2019, dealerships’ total service and parts sales...

Generate More Be-Backs with this Step-by-Step Guide

  Before the age of the internet and smartphones, be-backs were done with voicemails and letters. However, today there is so much technology at a...

Mastering Your Vehicle Service Contract Sales

Listen up, F&I managers: When was the last time you took a long, hard look at your service contract sales? Were you happy with...

Eliminating Your Customers’ Fears

 On this episode of the Saturday Morning Sales Meeting, David Lewis of David Lewis and Associates talks about understanding and eliminating your customers' fears...

June Kerrigan Report: Retail Automotive Bounces Back Strong

After some tumultuous activity, the Kerrigan Index settled down for the month of June. The index was up five percent that month, which means...