Tag: customers
Improving Your Customer’s Experience in the Service Drive
Your service department is a lot like a Doctor’s office. Most of the people that come in would rather be somewhere else. A customer...
Total Customer Connect’s OJ Laos: Tracking Service Repair Orders Online
When customers drop off their cars at your dealership for service, they often feel as if their leaving one of their children with you....
Help Your Customers See the Value in Your Service Drive
If you happen to be someone who grew up in the days when grocery stores gave S&H Green Stamps, Plaid Stamps or Top Value...
Geo-Targeting Your Audience on Facebook
Geo-targeting ads for your business can be an excellent way to maximize the effectiveness of advertising for your car dealership business, particularly when you...
Departure Thank You Gifts in the Service Drive
Of all the virtues in life, gratitude could probably be considered the mother of them all. Think about it. Gratitude is the humility to...
How to Be a 100 Percent Intelligent Dealership
We have been hearing a lot lately about the use of Artificial Intelligence (AI) when it comes to engaging with Automotive Sales Customers. I...
Getting Customers from Keyboard to Showroom (Part 3)
On this week's episode of the Tom Stuker Show, Tom invites Mark Gilbert, CEO of The Automotive Training Network, to discuss digital opportunities and...
Influence customers through your effort
What would cause a customer to not only choose to do business with you, but to pay a premium to do so? According to...
Bill Wittenmyer: What works best: Human connection or technology?
There has always been a battle between what still works when it comes to the car buying process. Some say the way you greet...
How to Perfect Your Training Techniques
The old saying that “practice makes perfect” is often attributed to America’s second President, John Adams. Whether or not he was the first to...
