Your #1 source for auto industry news and content

Home Tags Customer

Tag: customer

customer

With Today’s Informed Customer, Do You Still Have Game?

0
Have you ever watched any of the popular televised poker tournaments like “World Series of Poker” or “Celebrity Poker Showdown”? If so, you have...
James Boening

CBT Automotive Newscast for January 2, 2019

0
Today on CBTNews.com - Thursday, January 2nd, 2020: Best of 2019: Maryland Lexus Dealer Takes Whole New Approach to Employee Retention & Customer Experience On today’s...
customer

Don’t Ask, Tell Them What Services They Need

0
As a service advisor our job is to fulfill our customer’s main reason for visiting the dealership, right? You may feel customers who come...
leader

5 Things Every Leader Must Do

0
Leadership seems to be a popular buzzword these days. However, in order to create a true culture where leadership is modeled, expected and lived...
maintenance

Is Factory Maintenance Effecting Hours Per RO?

0
With all the technical innovations now available in the modern automobile, it stands to reason there would be a corresponding effect on the maintenance...
service

15 Ways to Improve Communication in the Service Drive

0
Effective communication. This article is a “how to” on the ways we can more efficiently communicate with our customers and our colleagues. We need...
dealers

The New Normal: Turning Good Dealers Into Great Dealers

0
Going from good to great requires building a customer-centric dealership organization.  Customer-centricity is a requirement for the New Normal, which is critical to improving...
referrals

Who Needs Referrals Anyways?

0
Our industry is typically one of immediacy. Questions like “What would it take to earn your business right now?” are very typical and used...
price

Start Being Candid With Customers Who Ask About Price First

0
If there’s one thing dealers could do to improve customer satisfaction in the coming year, it might well be this: Change your answer to...
point of sale

Improving the Point of Sale Presentation

0
On this week's episode of the Weekly Tune-Up, Jim Fitzpatrick speaks with guest host Michael Roppo, President of Automotive Management Resources, to discuss improving...