Many people just quickly throw together an email, add a quick subject without any thought, and click send. However, for sales reps, this should not be the case. It is...
One area that makes a service department successful is being able to understand the customer. David explains why on today's Service Tip of the Day brought to you by Revolution...
As humans, we tend to combine logic with our emotions when negotiating. This only complicates the car-buying process. On this week's edition of On the Mark, Mark gives tips on...
Joe sits down with leads/follow-up expert Elise Kephart as she offers her expertise on creating a custom, personalized experience for your customers that helps build a healthy relationship between car-buyer...
When you own a business, you know that online customer reviews are very influential. From Yelp to Healthgrades, Angie’s List to Trustpilot, people are sharing their experiences on everything, and...
On today's CBT Newscast for Thursday, May 18, 2017:
3 Best Practices for Online Reviews - Jamie Oldershaw, GM DealerRater
In this interview, Jamie Oldershaw, GM for DealerRater discusses the importance of reviews...
In today’s CBT Newscast for Friday March 28, 2017:
Increasing your profits while the industry levels off
Dave Zoia, Editorial Director for WardsAuto and 30-year auto industry vet, forecasted 17.3 million vehicles...
On today's show:
John Fitzpatrick, President and CEO of Force Marketing, on how to avoid sending mixed messages to customers
Are you doing enough to reach mobile customers?
A look...