TSLA388.900-3.05%
GM78.0500.27%
F12.435-0.275%
RIVN16.8900.48%
CYD42.3200.03%
HMC24.3600.1%
TM212.860-0.32%
CVNA362.240-8.84%
PAG156.0200.89%
LAD274.8700.39%
AN198.2902.48%
GPI335.4802.75%
ABG204.0901.55%
SAH67.3701.48%
TSLA388.900-3.05%
GM78.0500.27%
F12.435-0.275%
RIVN16.8900.48%
CYD42.3200.03%
HMC24.3600.1%
TM212.860-0.32%
CVNA362.240-8.84%
PAG156.0200.89%
LAD274.8700.39%
AN198.2902.48%
GPI335.4802.75%
ABG204.0901.55%
SAH67.3701.48%
TSLA388.900-3.05%
GM78.0500.27%
F12.435-0.275%
RIVN16.8900.48%
CYD42.3200.03%
HMC24.3600.1%
TM212.860-0.32%
CVNA362.240-8.84%
PAG156.0200.89%
LAD274.8700.39%
AN198.2902.48%
GPI335.4802.75%
ABG204.0901.55%
SAH67.3701.48%


customer

objections

What to do with a Customer who wants to “Think About It”

- August 2, 2017
On this week's edition of On the Mark, Mark answers a question from Marshall White of Keith White Ford Lincoln having to do with customer objections.
subject lines

Subject Lines that Sell Cars

- August 2, 2017
Many people just quickly throw together an email, add a quick subject without any thought, and click send. However, for sales reps, this should not be the case. It is...
customer

Being Able to Understand the Customer

- June 7, 2017
One area that makes a service department successful is being able to understand the customer. David explains why on today's Service Tip of the Day brought to you by Revolution...
negotiations

Logic Ideas You Can Use in Negotiations

- June 7, 2017
As humans, we tend to combine logic with our emotions when negotiating. This only complicates the car-buying process. On this week's edition of On the Mark, Mark gives tips on...
Elise Kephart

Elise Kephart: Creating the Best Experience for Customers

- May 31, 2017
Joe sits down with leads/follow-up expert Elise Kephart as she offers her expertise on creating a custom, personalized experience for your customers that helps build a healthy relationship between car-buyer...
review

6 Simple Ways To Get Customers To Review Your Business Online

- May 26, 2017
When you own a business, you know that online customer reviews are very influential. From Yelp to Healthgrades, Angie’s List to Trustpilot, people are sharing their experiences on everything, and...
newscast

DealerRater: 3 Best Practices for Reviews | 5 Ways to Attract and Retain Millennials | Is Subprime Debt a Systemic Issue? | Creating Customer Rapport

- May 18, 2017
  On today's CBT Newscast for Thursday, May 18, 2017: 3 Best Practices for Online Reviews - Jamie Oldershaw, GM DealerRater In this interview, Jamie Oldershaw, GM for DealerRater discusses the importance of reviews...
emotions
newscast

Daily Newscast: Increasing your profits while the industry levels off | Grab the attention of your website visitors | Making your customers your brand ambassadors

- March 28, 2017
  In today’s CBT Newscast for Friday March 28, 2017: Increasing your profits while the industry levels off Dave Zoia, Editorial Director for WardsAuto and 30-year auto industry vet, forecasted 17.3 million vehicles...

CBT News – November 18, 2015

- November 18, 2015
On today's show: John Fitzpatrick, President and CEO of Force Marketing, on how to avoid sending mixed messages to customers Are you doing enough to reach mobile customers? A look...


CBT News
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