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CBT Automotive Newscast for January 2, 2019

Today on – Thursday, January 2nd, 2020:

James BoeningBest of 2019: Maryland Lexus Dealer Takes Whole New Approach to Employee Retention & Customer Experience
On today’s show, we’re pleased to welcome back James Boening, General Manager at Ourisman Lexus Rockville in Washington, D.C. Watch Now [Previously aired 11/6/19]

James BoeningRewarding Salespeople Who Cultivate Referrals

As a manager, do you like seeing your salespeople standing around on the showroom floor? I’m thinking the overwhelming majority of you hate seeing this, yet you still have it. Wouldn’t you rather see your salespeople taking calls and generating business for you? How can you make this a reality and create a culture of business development at your dealership? Read More

James BoeningGreat Customer Experience Means Consistent Customer Service
Does your company approach every interaction with the thought that this may be the first or last opportunity we have to make an impression? It seems that in the age of the Internet, many salespeople are forgetting this concept simply because someone cannot see them. In reality, with consumers’ ability to jump from site to site online, it is even more important to have an opportunistic approach with all of your communication channels. Read More

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CBT News
For over 11 years, CBT News has been informing and helping automotive retail professionals grow their businesses and thrive in their careers through an awarding-winning, on-demand streaming platform. With exclusive interviews featuring the biggest names in the industry, daily newscasts, up-to-date market data, and exclusive articles covering the latest trends, CBT News is your #1 source for auto industry news and content.

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