Today on CBTNews.com – Thursday, January 2nd, 2020:
Best of 2019: Maryland Lexus Dealer Takes Whole New Approach to Employee Retention & Customer Experience
On today’s show, we’re pleased to welcome back James Boening, General Manager at Ourisman Lexus Rockville in Washington, D.C. Watch Now [Previously aired 11/6/19]
Rewarding Salespeople Who Cultivate Referrals
As a manager, do you like seeing your salespeople standing around on the showroom floor? I’m thinking the overwhelming majority of you hate seeing this, yet you still have it. Wouldn’t you rather see your salespeople taking calls and generating business for you? How can you make this a reality and create a culture of business development at your dealership? Read More
Great Customer Experience Means Consistent Customer Service
Does your company approach every interaction with the thought that this may be the first or last opportunity we have to make an impression? It seems that in the age of the Internet, many salespeople are forgetting this concept simply because someone cannot see them. In reality, with consumers’ ability to jump from site to site online, it is even more important to have an opportunistic approach with all of your communication channels. Read More
