TSLA399.25510.355%
GM81.7303.68%
F12.9900.55%
RIVN17.4900.6%
CYD42.6000.2781%
HMC25.3250.965%
TM218.3205.46%
CVNA393.25031.01%
PAG162.4706.45%
LAD288.40013.53%
AN209.20010.91%
GPI351.65016.16999%
ABG214.39010.3%
SAH70.7303.36%
TSLA399.25510.355%
GM81.7303.68%
F12.9900.55%
RIVN17.4900.6%
CYD42.6000.2781%
HMC25.3250.965%
TM218.3205.46%
CVNA393.25031.01%
PAG162.4706.45%
LAD288.40013.53%
AN209.20010.91%
GPI351.65016.16999%
ABG214.39010.3%
SAH70.7303.36%
TSLA399.25510.355%
GM81.7303.68%
F12.9900.55%
RIVN17.4900.6%
CYD42.6000.2781%
HMC25.3250.965%
TM218.3205.46%
CVNA393.25031.01%
PAG162.4706.45%
LAD288.40013.53%
AN209.20010.91%
GPI351.65016.16999%
ABG214.39010.3%
SAH70.7303.36%


customer

Customer

Shep Hyken Identifies the Customer Phases Needed to Strengthen Dealership Loyalty in His New Book, “The Cult of the Customer”

- February 6, 2020
Many businesses today can agree that placing a focal point on the customer is imperative for business success and can easily be a core value of a company’s culture. But...
Sales & Marketing Auto News
appointment

10 Ways To Improve the Art of Appointment Setting

- February 3, 2020
Scheduling impacts every area of your service department. The challenge is that many advisors and appointment setters see the appointment process as something to just get through quickly; many advisors...
Fixed-Ops Auto News
trade-in

Use the Trade-In to Make the Sales Process Quicker and Easier

- January 28, 2020
There is a lot of talk today about speeding up the sales process. Even with all the improvements the automotive industry has seen over the last few years, the average...
Sales & Marketing Articles
culture

Equip Your Team with a Winning Culture

- January 16, 2020
How can we equip our front-line sales professionals with all of the proper tools necessary to be successful in automotive? A large part of being successful in F&I is the...
Management & Leadership Auto News
demonstration drive

Silence is Golden: During a Demonstration Drive, Let the Car Speak to the Customer

- January 15, 2020
There are many things in the retail automotive business that have become central to the car buying experience. Probably nothing has stood the test of time more than the demonstration...
Sales & Marketing Articles
business

What Not to Say in Sales or Business

- January 15, 2020
You can never expect someone to agree with you if you are disagreeing with them. This is vital – and is the single most important and violated rule of selling!...
Sales & Marketing Articles
customer

Pinpointing Why the Customer Is Saying No

- January 14, 2020
On this week's episode of F&I Today, Becky Chernek talks about what to do when a customer wants to stick to the base payment and says no, no matter what...
Shows
rapport

What’s Better Than Building Rapport?

- January 10, 2020
 Rapport is important with customers, but according to David Lewis, it’s difficult to get.  Find out what David believes is more important than rapport. You could find all of our tips...
Tips & Training
service contract

Are You Meeting Your VSC Objectives?

- January 9, 2020
I constantly get calls asking about the average service contract penetration in the United States. While it makes sense to measure your production against the average, when it comes to...
F&I Auto News
service contract

Why Purchase a Service Contract?

- January 7, 2020
We all know that the VSC as Johnny Garlich would call it, “is the engine that pulls the train.” If you learn how to effectively sell the vehicle service contract,...
F&I Auto News

Latest Articles
Latest Articles 04/17/26

GM leans on global supply, VW ends U.S. EV output, March sales surge tightens inventory

GM leans on global production to supply U.S. market amid cost pressures
Latest Articles 04/17/26

GM leans on global production to supply U.S. market amid cost pressures

Volkswagen ends U.S. EV output, triggering $600 million financial hit 
Latest Articles 04/17/26

Volkswagen ends U.S. EV output, triggering $600 million financial hit 

March sales surge tightens inventory, affordability gaps persist
Latest Articles 04/17/26

March sales surge tightens inventory, affordability gaps persist

Independent shops are gaining ground, but dealerships retain advantages in expertise, loyalty, and digital tools: New CDK Service Shopper 5.0 survey shows
Latest Articles 04/17/26

Independent shops gain ground as dealerships face mounting pressure

2026 Genesis G90 black edition: Luxury with a performance edge
Latest Articles 04/17/26

2026 Genesis G90 black edition: Luxury with a performance edge

$99M John Deere settlement accelerates high-stakes right to repair movement
Latest Articles 04/17/26

$99M John Deere settlement accelerates high-stakes right to repair movement

TrueCar achieves profitability and calls for a new standard in automotive pricing
Latest Articles 04/16/26

TrueCar achieves profitability and calls for a new standard in automotive pricing

Stellantis, Microsoft deepen alliance to supercharge AI and cybersecurity capabilities 
Latest Articles 04/16/26

Stellantis, Microsoft deepen alliance to supercharge AI and cybersecurity capabilities 
Latest Articles 04/16/26

Pentagon boosts weapons production with automakers, Ford unifies EV strategy, Tesla outlook improves


CBT News
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