TSLA376.6302.91%
GM78.060-0.46%
F12.405-0.075%
RIVN16.515-0.435%
CYD42.0700.2%
HMC24.315-0.165%
TM192.440-3.64%
CVNA410.0207%
PAG160.7200.72%
LAD274.680-1.71001%
AN202.830-0.14%
GPI341.3001.52%
ABG203.5001.49%
SAH72.0000.78%
TSLA376.6302.91%
GM78.060-0.46%
F12.405-0.075%
RIVN16.515-0.435%
CYD42.0700.2%
HMC24.315-0.165%
TM192.440-3.64%
CVNA410.0207%
PAG160.7200.72%
LAD274.680-1.71001%
AN202.830-0.14%
GPI341.3001.52%
ABG203.5001.49%
SAH72.0000.78%
TSLA376.6302.91%
GM78.060-0.46%
F12.405-0.075%
RIVN16.515-0.435%
CYD42.0700.2%
HMC24.315-0.165%
TM192.440-3.64%
CVNA410.0207%
PAG160.7200.72%
LAD274.680-1.71001%
AN202.830-0.14%
GPI341.3001.52%
ABG203.5001.49%
SAH72.0000.78%


customer satisfaction

TED Talks

Ten TED Talks to give you an edge with customers and employees

- July 21, 2017
When you think of TED talks, maybe you think of artists and scientists sharing the latest research on things like artificial intelligence, climate change, or quantum physics. But also, TED...
reputation

5 Ways to Boost Your Dealership’s Reputation

- June 22, 2017
The automotive marketplace is an ever-changing environment, one that’s heavily affected by a dealership’s surroundings and presence. Formerly, a dealership’s reputation was built mainly through word of mouth and influenced...
GM Business

Daily Newscast: A new wave of auto finance upstarts, Prioritized estimating in fixed-ops and Mary Barra on the impact of the new administration

- March 23, 2017
  In today’s CBT Newscast for Thursday March 23, 2017: Has Mary Barra changed the way GM does business under new administration? Mary Barra, the first female CEO in the auto industry chats...
Joe Verde

Joe Verde: Find out why it’s important to practice your skills before getting in front of the customer

- February 20, 2017
Joe Verde: Find out why it’s important to practice your skills before getting in front of the customer.  
David Lewis

David Lewis: How to best shape that experience to inspire your customers to buy

- February 20, 2017
David focuses on the demo drive and explains how to best shape that experience to inspire your customers to buy.
Connector or Engaged

David Kain: Is there too much engineering in your CRM?

- February 3, 2017
David Kain: Is there too much engineering in your CRM?  Could your team be too stressed out about using it?  David has some advice to fix that.

David Lewis: Rapport with customers is important

- January 2, 2017
David Lewis: Rapport with customers is important, but David says try this idea instead.

See how one dealer gives back, while driving more traffic

- December 14, 2016
As a 22-year owner of Genesee Valley Motors off Interstate 390 in Avon and a 17-year veteran of Chrysler before that, Dom Genova knows a thing or two about selling...

The right way to follow up a lead

- December 5, 2016
It may seem obvious, but strong body language and emphatic hand gestures mean nothing in a dealership’s follow-up sales call to a potential buyer. Whether a salesperson is on the phone...


CBT News
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