Tag: customer satisfaction
5 Ways to Boost Your Dealership’s Reputation
The automotive marketplace is an ever-changing environment, one that’s heavily affected by a dealership’s surroundings and presence. Formerly, a dealership’s reputation was built mainly...
Daily Newscast: A new wave of auto finance upstarts, Prioritized estimating...
In today’s CBT Newscast for Thursday March 23, 2017:
Has Mary Barra changed the way GM does business under new administration?
Mary Barra, the first female...
Joe Verde: Find out why it’s important to practice your skills...
Joe Verde: Find out why it’s important to practice your skills before getting in front of the customer.
David Lewis: How to best shape that experience to inspire your...
David focuses on the demo drive and explains how to best shape that experience to inspire your customers to buy.
David Kain: Is there too much engineering in your CRM?
David Kain: Is there too much engineering in your CRM? Could your team be too stressed out about using it? David has some advice...
David Lewis: Rapport with customers is important
David Lewis: Rapport with customers is important, but David says try this idea instead.
See how one dealer gives back, while driving more traffic
As a 22-year owner of Genesee Valley Motors off Interstate 390 in Avon and a 17-year veteran of Chrysler before that, Dom Genova knows...
The right way to follow up a lead
It may seem obvious, but strong body language and emphatic hand gestures mean nothing in a dealership’s follow-up sales call to a potential buyer.
Whether...
How to have a successful demo ride
David Lewis: It’s probably a great idea to be quiet during a demo drive. David explains why.
