Tuesday, November 24, 2020
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Text Opportunities to Shoppers

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Today’s Sales Tip of the Day is with, Brian Pasch Brian Pasch  talks about providing text opportunities to in market shoppers.
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CBT News October 10, 2016

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CBT News October 10, 2016 Success with Technology How to exceed in Customer Satisfaction Dealership turnover turns into profit

Building Loyalty Among Customers

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Building Loyalty Among Customers Most Porsche owners baby their cars. Dealer Ray Ciccolo decided to appeal to that protective instinct. Service customers at Ciccolo’s Porsche Norwell in suburban Boston stay with the same technician visit after visit. They get to bring their cars in on free tech days, when they can get to know the […]
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adding a position

What Position Is Your Dealership Missing? Our Insider Tells You Why...

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That sounds nice right? That’s the goal of course with every move and decision your dealership makes. So, if adding a position to your team this year benefits the experience of customers and therefore helps get more customers into your store that would add to your bottom line. In this month’s edition of Car Biz […]
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CBT News – November 9, 2015

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On today's show: Jeremy Alicandri, VP of Habberstad Auto Group, on whether third-party vendors continue to be useful or not Who is doing the...

How far does your dealership go to make customers happy?

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How far does your dealership go when it comes to making people happy? Shaun Del Grande, owner of the 15-brand, 14-store Del Grande Dealer Group in San Francisco, says happiness can’t just be lip service – you’ve got to make it happen! Luckily, Shaun has found a way to do it with social media. In a […]
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CBT News – July 29, 2015

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On today's show: - Jeff Shore explains the best ways to keep your customers happy - Sales Tip of the Day with Aaron Wirtz on overcoming...

How impactful visuals and interactive content are increasing customer satisfaction

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Auto manufacturers (OEMs) have moved away from having an abundance of text and static pictures on their websites, and are instead telling an engaging story about their vehicles by using highly impactful visuals with descriptive text and more interactive content, according to the J.D. Power 2015 Manufacturer Website Evaluation StudySM—Summer. The semiannual study, now in […]
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CBT News – July 16, 2015

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On today's show: - DealerRater CEO Gary Tucker explains the best ways to increase your store's online reviews - Sales Tip of the Day with Tony...

CBT News – March 23, 2015

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On today's show: - Chart Your Course International President Greg Smith explains how your company culture can drive customer satisfaction - Daily Tune-up with Mark Tewart...