TSLA376.0602.34%
GM77.895-0.625%
F12.345-0.135%
RIVN16.338-0.6117%
CYD41.680-0.19%
HMC24.305-0.175%
TM192.755-3.325%
CVNA403.2600.24%
PAG160.2900.29%
LAD274.800-1.59%
AN203.1600.19%
GPI339.9600.18%
ABG201.830-0.18%
SAH71.6500.43%
TSLA376.0602.34%
GM77.895-0.625%
F12.345-0.135%
RIVN16.338-0.6117%
CYD41.680-0.19%
HMC24.305-0.175%
TM192.755-3.325%
CVNA403.2600.24%
PAG160.2900.29%
LAD274.800-1.59%
AN203.1600.19%
GPI339.9600.18%
ABG201.830-0.18%
SAH71.6500.43%
TSLA376.0602.34%
GM77.895-0.625%
F12.345-0.135%
RIVN16.338-0.6117%
CYD41.680-0.19%
HMC24.305-0.175%
TM192.755-3.325%
CVNA403.2600.24%
PAG160.2900.29%
LAD274.800-1.59%
AN203.1600.19%
GPI339.9600.18%
ABG201.830-0.18%
SAH71.6500.43%


customer satisfaction

customer satisfaction

How to Increase Profits & Customer Satisfaction

- March 9, 2018
Remember our 2018 New Year Resolution on how make your dealership more profitable by increasing customer satisfaction and creating more profit retention while lowing the cost of doing business? Good!...
Management & Leadership Auto News
J.D. Power

Despite the internet’s impact, dealers are still crucial part of vehicle purchase

- January 18, 2018
  In a recent article regarding the J.D. Power U.S. Satisfaction Index Study, it was shown that when it comes to the car buying experience, the personal touches still matter. In...
Sales & Marketing Auto News
customer satisfaction

Actions Service Advisors Take to Compound Customer Satisfaction and Profitability

- December 29, 2017
Being a Service Advisor can be an overwhelming, stressful situation. The job may seem that you are constantly being bombarded with requests, tasks, and duties that keep you on your...
Fixed-Ops Auto News
newscast

Cox Automotive Chief Economist, Jonathan Smoke: Dealer Sentiment Index Shows Dealers Positive about Q4 | The car brands consumers love and hate, and why | Volvo exec survives whirlwind meetings with 300 dealers

- December 22, 2017
On today's CBT Newscast for Friday, December 22nd, 2017: Jonathan Smoke: Dealer Sentiment Index Shows Dealers Positive about Fourth Quarter Joe Gumm sits down with Cox Auto Chief Economist Jonathan Smoke to...
Daily Newscast
facility tours

Do facility tours build value at your dealership?

- November 17, 2017
We all know the importance of building the most possible value with our clients before presenting the numbers. Jonathan shows you one particular way to do that.
Tips & Training
customer satisfaction

WardsAuto’s Steve Finlay: Customer satisfaction for its own sake misses point

- October 4, 2017
When it comes to customer satisfaction in the service lane, we're starting to see a trend where one automaker tries to top others with certain extras offered to customers. There's...
Fixed-Ops Auto News
newscast

WardsAuto: Customer satisfaction for its own sake misses point | Ten Videos That Will Help You Soar Professionally and Personally | The Science & Mathematics of Reducing Service Department Complaints

- October 4, 2017
On today's CBT Newscast for Wednesday, October 4th, 2017: WardsAuto's Steve Finlay: Customer satisfaction for its own sake misses point When it comes to customer satisfaction in the service lane, we're starting...
Daily Newscast
service dept.

How to Increase Revenue and Simplify Your Process in the Service Dept.

- August 29, 2017
On this week's episode of the Weekly Tune-Up, Becky Nixon presents a few effective steps in your service department that will increase revenue and streamline your operation and process for...
Daily Newscast
Online Reviews

How to get the positive online reviews you want

- August 18, 2017
Online reviews can be a blessing and a curse. Positive reviews are important for several reasons, including retention purposes. However, there are some people who don't believe that reviews add...
Sales & Marketing Auto News
Mercedes-Benz

Mercedes-Benz Financial Services Retains Top Spot in the J.D. Power Dealer Financing Satisfaction Study

- August 17, 2017
FARMINGTON HILLS, Mich., -- Mercedes-Benz Financial Services USA LLC has been ranked highest in the just-released J.D. Power 2017 U.S. Dealer Financing Satisfaction StudySM in the categories of Retail Credit-Luxury Captive (a combined category...
Daily Automotive News F&I

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Stellantis to prioritize four core brands in turnaround strategy, sources say The automaker plans to shift funding toward Jeep, Ram, Peugeot, and Fiat while maintaining its broader portfolio. On the Dash: Expect increased product investment and marketing support for Jeep, Ram, Peugeot and Fiat. Regional and niche brands may see reduced volume but more targeted positioning and shared platforms. Platform-sharing and rebadging strategies could affect inventory mix and model differentiation. Stellantis will concentrate most of its investment on four core brands as CEO Antonio Filosa pushes a turnaround strategy set for release May 21, according to a Reuters exclusive. The automaker has identified Jeep, Ram, Peugeot, and Fiat as its priority brands. It will allocate a “material increase” in funding to them, driven by their stronger global sales and profitability, marking a shift away from the company’s previous approach of distributing investment more evenly across its portfolio. Sign up for CBT News’ daily newsletter and get the latest industry stories delivered straight to your inbox. Stellantis will retain its 14-brand lineup, the largest in the industry, and will not shut down underperforming marques. Instead, the company will reposition secondary brands such as Citroën, Opel and Alfa Romeo to operate in regional or niche roles. These brands will rely on shared platforms and technology developed by the core brands while maintaining distinct styling and market identity. The strategy comes as Stellantis works to regain market share in the United States and Europe while facing growing competition from Chinese EV makers. The company earlier reported a 22.2 billion-euro charge tied to scaling back its EV plans, underscoring the urgency of the strategic shift. Its market valuation has also declined significantly in recent months. To support the transition, Stellantis will expand its use of shared “multi-energy” platforms that support electric, hybrid and internal combustion (ICE) vehicles. Additionally, the company is evaluating rebadging strategies and joint development programs, including collaborations with its Chinese partner, Leapmotor. Executives and investors backing the plan expect the increased focus on core brands to improve efficiency and strengthen financial performance. Analysts say Stellantis could still consider further consolidation if results fall short of expectations. Meta description (140 characters) Stellantis to boost funding for Jeep, Ram, Peugeot and Fiat, shifting strategy while maintaining its 14-brand global portfolio.
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Stellantis to prioritize four core brands in turnaround strategy, sources say

Hyundai's profit drops 24% as tariffs, weak global demand persist 
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Hyundai’s profit drops 24% as tariffs, weak global demand persist 

The latest JD Power-GlobalData forecast shows a decline in new car sales in April, but you can blame last year's tariff panic, not today's buyers.
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New car sales drop 7.3% in April, but don’t blame buyers

2026 Subaru Outback: Rugged evolution meets everyday practicality
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2026 Subaru Outback: Rugged evolution meets everyday practicality

Autonomous
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Autonomous future back in focus as Waymo expands, Uber reinvests billions


CBT News
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