Tuesday, November 24, 2020
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Joe Verde

Joe Verde: Find out why it’s important to practice your skills...

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Joe Verde: Find out why it’s important to practice your skills before getting in front of the customer.  
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Connector or Engaged

Is your dealership website truly mobile friendly?

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David Kain: Is there too much engineering in your CRM?

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David Kain: Is there too much engineering in your CRM?  Could your team be too stressed out about using it?  David has some advice to fix that.
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David Lewis: Rapport with customers is important

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David Lewis: Rapport with customers is important, but David says try this idea instead.
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See how one dealer gives back, while driving more traffic

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As a 22-year owner of Genesee Valley Motors off Interstate 390 in Avon and a 17-year veteran of Chrysler before that, Dom Genova knows a thing or two about selling cars. While most dealers do anything and everything they can to get customers onto their showroom floor – “It’s like carnival barkers… they try to […]
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The right way to follow up a lead

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It may seem obvious, but strong body language and emphatic hand gestures mean nothing in a dealership’s follow-up sales call to a potential buyer. Whether a salesperson is on the phone speaking to a prospect or leaving a voice message to that customer, “the only thing you have is your voice,” says Elise Kephart Adame. So […]
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How to have a successful demo ride

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David Lewis: It’s probably a great idea to be quiet during a demo drive.  David explains why.
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Best Practices for a Compliant Service Department

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Let’s face it – service customers can be really hard to please sometimes. Despite the best efforts of dedicated dealership fixed-ops professionals, auto repair-related issues are traditionally among the most commonly-cited consumer complaints. Although many of these grievances may be the result of customer misunderstandings, the accusations may result in significant legal liability and reputation […]
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How to exceed in Customer Satisfaction

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https://www.cbtnews.com/exceed-customer-satisfaction/
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Best Practices for a Compliant Service Department

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https://www.cbtnews.com/best-practices-compliant-service-department-2/
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