FARMINGTON HILLS, Mich., — Mercedes-Benz Financial Services USA LLC has been ranked highest in the just-released J.D. Power 2017 U.S. Dealer Financing Satisfaction StudySM in the categories of Retail Credit-Luxury Captive (a combined category for retail lease and prime retail) and Floor Plan. The study measures dealer satisfaction with auto financing providers for both wholesale and retail products.
In 2017, J.D. Power changed the study methodology that reduced the number of categories in which Mercedes-Benz Financial Services was evaluated from three to two. In 2015 and 2016, Mercedes-Benz Financial Services was the top scoring company in the categories of Prime Retail, Retail Lease and Floor Plan.
“Being honored with top J.D. Power scores a third year in a row is a direct reflection of the unsurpassed service provided by our teams and the relationships we’ve fostered with our dealers, whom we view as the best in the industry. It is because of their partnership and honest feedback that we are able to develop and deliver improvements, retaining benchmark-level rankings,” said Geoff Robinson, Vice President of Mercedes-Benz Financial Services.
The company received the highest numerical score among retail credit-captive luxury and floor planning providers in the study. The 2017 U.S. Dealer Financing Satisfaction Study is based on just over 13,500 finance provider evaluations and measures the opinions of dealer principals, general managers and finance & insurance managers with their finance provider.
Earning a total score of 986, on a 1,000 point scale, Mercedes-Benz Financial Services maintained the top position in the Floor Plan segment for the seventh consecutive year, with 100 percent of dealers indicating that they definitely or probably will not switch to another floor plan provider.
In the Retail Credit-Luxury Captive segment, the company received a score of 972, and was ranked highest in each of the four components that comprise this category, including: provider offerings; application/approval process; relationship; and lease return.
“We are a business built on the people, relationships and experiences we provide and it takes the dedication of our talented team at Mercedes-Benz Financial Services who aim to provide remarkable experiences at every interaction to achieve this level of satisfaction,” added Robinson. “While the recognition is welcome, the real value of participation is the areas of opportunity the results showcase, feedback that helps us identify where we can continue to improve in our quest to deliver exceptional service every day.”