A simple shift in wording can bring better closes in F&I
No one likes being ‘sold’. We all shrink away when we hear something that even remotely sounds like a sales pitch and in F&I, it’s easy to feel like that’s...
TSLA376.0902.37%
GM77.900-0.62%
F12.350-0.13%
RIVN16.357-0.5928%
CYD41.680-0.19%
HMC24.305-0.175%
TM192.760-3.32%
CVNA403.2600.24%
PAG160.2950.295%
LAD274.710-1.68%
AN203.1600.19%
GPI339.9600.18%
ABG201.830-0.18%
SAH71.6500.43%
TSLA376.0902.37%
GM77.900-0.62%
F12.350-0.13%
RIVN16.357-0.5928%
CYD41.680-0.19%
HMC24.305-0.175%
TM192.760-3.32%
CVNA403.2600.24%
PAG160.2950.295%
LAD274.710-1.68%
AN203.1600.19%
GPI339.9600.18%
ABG201.830-0.18%
SAH71.6500.43%
TSLA376.0902.37%
GM77.900-0.62%
F12.350-0.13%
RIVN16.357-0.5928%
CYD41.680-0.19%
HMC24.305-0.175%
TM192.760-3.32%
CVNA403.2600.24%
PAG160.2950.295%
LAD274.710-1.68%
AN203.1600.19%
GPI339.9600.18%
ABG201.830-0.18%
SAH71.6500.43%
customer satisfaction
GM Nick Anderson discusses how COVID-19 transformed the customer experience at his Ford store
This year marks the tenth annual, 40 under 40 list from Automotive News. On today’s show, we’re pleased to welcome one of their honoree’s Nick Anderson, General Manager of Chuck...
Business development expert Sarah Vantine on the cost of ineffective employee training
Fixed ops are the focus for many dealers right now as profit continues to increase, but is training being left behind? On today’s show, we’re pleased to welcome Sarah Vantine,...
3 Ideas for using the car wash as an income generator in your dealership
With less than 29% of consumers washing their vehicles at home, your dealership can gain a lot of profit by focusing on a car wash. In fact, a professional car...
J.D. Power’s 2020 Initial Quality Study Gives Insight into Customers’ Perceptions
The global leader in automotive insights, J.D. Power, has released the results of their 2020 Initial Quality Survey. The study has identified both Dodge and Kia tied in rankings for...
Customer Satisfaction Increases but Detriments Expected Due to COVID-19
Earlier this month, J.D. Power released its 2020 Customer Service Index (CSI) Study, which found that customer satisfaction has risen for the fifth year in a row but warned that...
Going the Extra Mile and Following Up
How far are you willing to go when it comes to following up? Cory explains how to go the extra mile, in an effort to reap the benefits of your...
Creating a Stellar Company Culture in Your Dealership
Your company culture affects both employees and customers in an undeniable way. As Thomas Davenport of Towers Watson Consulting stated, “workplace culture is to employees as soil is to plants”...
How to Strengthen the Teamwork Between Service Advisors
Success in your service department relies heavily on teamwork. No single member of the team can perform all of the tasks necessary for a successful customer experience. There are too...
How Digital Contracting Helps Deliver a Seamless Customer Experience – Jason Barrie, Dealertrack
During The NADA show this year CBT News was able to have a great interview with Jason Barrie, Vice President and General Manager at Dealertrack. We discuss his thoughts on consumers...
Latest Articles
