The right way to follow up a lead
It may seem obvious, but strong body language and emphatic hand gestures mean nothing in a dealership’s follow-up sales call to a potential buyer.
Whether a salesperson is on the phone...
TSLA374.580-11.89%
GM77.2101.1%
F11.9400.04%
RIVN12.060-0.4%
CYD23.890-1.6%
HMC34.5800.61%
TM198.2203.36%
CVNA58.700-0.49%
PAG212.1100.06%
LAD291.07021.94%
AN161.8408.83%
GPI242.79017.94%
ABG173.4309.38%
SAH63.1402.46%
TSLA374.580-11.89%
GM77.2101.1%
F11.9400.04%
RIVN12.060-0.4%
CYD23.890-1.6%
HMC34.5800.61%
TM198.2203.36%
CVNA58.700-0.49%
PAG212.1100.06%
LAD291.07021.94%
AN161.8408.83%
GPI242.79017.94%
ABG173.4309.38%
SAH63.1402.46%
TSLA374.580-11.89%
GM77.2101.1%
F11.9400.04%
RIVN12.060-0.4%
CYD23.890-1.6%
HMC34.5800.61%
TM198.2203.36%
CVNA58.700-0.49%
PAG212.1100.06%
LAD291.07021.94%
AN161.8408.83%
GPI242.79017.94%
ABG173.4309.38%
SAH63.1402.46%
customer satisfaction
How to have a successful demo ride
David Lewis: It’s probably a great idea to be quiet during a demo drive.  David explains why.
Best Practices for a Compliant Service Department
Let’s face it – service customers can be really hard to please sometimes. Despite the best efforts of dedicated dealership fixed-ops professionals, auto repair-related issues are traditionally among the most...
Best Practices for a Compliant Service Department
Let’s face it – service customers can be really hard to please sometimes. Despite the best efforts of dedicated dealership fixed-ops professionals, auto repair-related issues are traditionally among the most...
How to exceed in Customer Satisfaction
How to exceed in Customer Satisfaction
I love studying customer experience because companies need so much help, even in the so-called best companies. It’s always interesting to see how these major brands...
Text Opportunities to Shoppers
Today's Sales Tip of the Day is with, Brian Pasch
Brian Pasch  talks about providing text opportunities to in market shoppers.
CBT News October 10, 2016
CBT News October 10, 2016
Success with Technology
How to exceed in Customer Satisfaction
Dealership turnover turns into profit
Building Loyalty Among Customers
Building Loyalty Among Customers
Most Porsche owners baby their cars. Dealer Ray Ciccolo decided to appeal to that protective instinct.
Service customers at Ciccolo’s Porsche Norwell in suburban Boston stay with the...
What Position Is Your Dealership Missing? Our Insider Tells You Why You Need To Add It.
That sounds nice right? That’s the goal of course with every move and decision your dealership makes. So, if adding a position to your team this year benefits the experience...
CBT News – November 9, 2015
On today's show:
Jeremy Alicandri, VP of Habberstad Auto Group, on whether third-party vendors continue to be useful or not
Who is doing the most borrowing when it comes to...
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