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3 Reasons Why Your Service Department Needs More Return Customers

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Any business owner understands the importance of customer retention and creating a loyal client base, however, many dealerships struggle with this practice in their...

How Your Service Advisors Can Build Better Relationships and Gain Customer...

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CBT News' own Jim Fitzpatrick had the opportunity to speak with Sally Whitesell, Founder and CEO of SW Service Solutions, to talk about some...
retention

Driving Customer Retention to Your Dealership

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Customer loyalty does not necessarily translate into repeat business for your auto dealership. OEMs and dealers spend millions of dollars seeking to convert consumers...
newscast

Millennials, Mobile, and Marketing | Fixing Fixed Operations | Secrets you...

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On today's CBT Newscast for Monday, August 7th, 2017: Millennials, Mobile, and Marketing When it comes to the "Three M's," the auto retail future certainly looks...
customer loyalty

Secrets you should share to delight customers and win their loyalty

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The year was 2008 and all kinds of businesses were sinking in the quicksand of the Great Recession. When that economic hell broke loose,...

CRM AND CUSTOMER LOYALTY

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What do we know about automotive consumers today? They know exactly what they are looking for, how many you have in stock, and how...
connecting with your customers

Connecting With Your Customers

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Don't skip this in your Service Drive By John Fairchild When a customer enters the Service Drive, do you smile? Do you make eye contact? Do...

Learn about one dealerships guaranteed customer incentives

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So when you look around dealerships now, you’ll see free coffee and free snacks...certainly a bonus for customers, but are those things (or whatever...

CBT News – September 2, 2015

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On today's show: Mike Esposito, President and CEO of Auto/Mate, explains why CSI scores have nothing to do with loyalty Todd Gunderson, VP of...

CBT News – March 9, 2015

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On today's show: - A look at how one Chevy store has built a base of loyal repeat customers - Daily Tune-up with Mark Tewart on...