Tag: customer loyalty

Any business owner understands the importance of customer retention and creating a loyal client base, however, many dealerships struggle with this practice in their...

CBT News' own Jim Fitzpatrick had the opportunity to speak with Sally Whitesell, Founder and CEO of SW Service Solutions, to talk about some...

Customer loyalty does not necessarily translate into repeat business for your auto dealership. OEMs and dealers spend millions of dollars seeking to convert consumers...

On today's CBT Newscast for Monday, August 7th, 2017: Millennials, Mobile, and Marketing When it comes to the "Three M's," the auto retail future certainly looks...

The year was 2008 and all kinds of businesses were sinking in the quicksand of the Great Recession. When that economic hell broke loose,...

What do we know about automotive consumers today? They know exactly what they are looking for, how many you have in stock, and how...

Don't skip this in your Service Drive By John Fairchild When a customer enters the Service Drive, do you smile? Do you make eye contact? Do...

So when you look around dealerships now, you’ll see free coffee and free snacks...certainly a bonus for customers, but are those things (or whatever...

On today's show: Mike Esposito, President and CEO of Auto/Mate, explains why CSI scores have nothing to do with loyalty Todd Gunderson, VP of...

On today's show: - A look at how one Chevy store has built a base of loyal repeat customers - Daily Tune-up with Mark Tewart on...