Tag: customer loyalty

While the average passenger vehicle on the road in the U.S. today is increasing in age – hitting more than 12 years old in...

Effective digital marketing requires a solid understanding of strategies within an overall marketing plan. Marketing for your parts department is no different. There are...

Trucks are one of the most profitable and desirable segments in recent years, and their popularity has continued to attract a more diverse set...

On the latest episode of Kain and Co., host David Kain, president of Kain Automotive, talks about the strategy your dealership desperately needs, which is a...

I'll Be Back: How to Get Customers to Come Back Again & Again is out now! In the latest book from Shep Hyken, he...

Industry experts are predicting continued inventory shortages well into 2022 and according to IHS Markit data, brand loyalty for new vehicle customers has dropped...

On today’s show, we’re pleased to welcome Jessica Caldwell, Edmunds' Executive Director of Industry Insights, to give us an update on automotive industry sales and...

Profound change is often triggered by adversity. As we continue to deal with a pandemic that has reduced both staffing and inventory levels, there’s still...

In 2020, new car dealerships reported $111 billion in revenue through service and parts alone. If you are focused on growing the service side...

Today's Featured Interview: CA Dealer Hilary Haron on Facing Inventory Concerns and Encouraging Women to Work in Automotive Recently, women have made progress towards gaining better...