Tag: customer loyalty

What do we know about automotive consumers today? They know exactly what they are looking for, how many you have in stock, and how...

Don't skip this in your Service Drive By John Fairchild When a customer enters the Service Drive, do you smile? Do you make eye contact? Do...

So when you look around dealerships now, you’ll see free coffee and free snacks...certainly a bonus for customers, but are those things (or whatever...

On today's show: Mike Esposito, President and CEO of Auto/Mate, explains why CSI scores have nothing to do with loyalty Todd Gunderson, VP of...

On today's show: - A look at how one Chevy store has built a base of loyal repeat customers - Daily Tune-up with Mark Tewart on...