Empowering dealership service teams to drive customer satisfaction post-sale
Is sealing the deal and making that sale the endgame? Think again. Today, the real battle for customer loyalty starts after the car leaves your lot. You may have a...
TSLA374.625-4.045%
GM76.220-1.74%
F12.305-0.19%
RIVN16.055-0.665%
CYD40.290-1.54%
HMC24.085-0.285%
TM192.7950.625%
CVNA399.510-7.22%
PAG161.7601.62%
LAD275.760-1.09999%
AN203.480-0.52%
GPI344.1754.65499%
ABG201.8901.86%
SAH71.9200.34%
TSLA374.625-4.045%
GM76.220-1.74%
F12.305-0.19%
RIVN16.055-0.665%
CYD40.290-1.54%
HMC24.085-0.285%
TM192.7950.625%
CVNA399.510-7.22%
PAG161.7601.62%
LAD275.760-1.09999%
AN203.480-0.52%
GPI344.1754.65499%
ABG201.8901.86%
SAH71.9200.34%
TSLA374.625-4.045%
GM76.220-1.74%
F12.305-0.19%
RIVN16.055-0.665%
CYD40.290-1.54%
HMC24.085-0.285%
TM192.7950.625%
CVNA399.510-7.22%
PAG161.7601.62%
LAD275.760-1.09999%
AN203.480-0.52%
GPI344.1754.65499%
ABG201.8901.86%
SAH71.9200.34%
customer loyalty
5 ways to turn customers into ambassadors for your dealership
What is more powerful than well-drafted ad copy, video content, or a social media post about your dealership's discounts? You may be surprised to find that it has nothing to...
Mastering customer retention: How to personalize connections at your dealership
Your sales team is knocking it out of the park! Customers are coming in, and the sales team is meeting them where they are and offering excellent customer service. Their...
How to adapt your dealership to navigate the service-to-sales evolution
The service department has always proven to be a major driver of profitability for dealers of every size.
Even so, current market dynamics are increasingly emphasizing both the short and long-term...
Tesla dethrones Ford in automotive brand loyalty awards
According to the S&P Global Mobility and Automotive Loyalty Awards, published on Feb. 27, Tesla has dethroned Ford in the category of overall loyalty to make, which Ford has held...
How to foster customer loyalty during tough economic conditions
There's much debate among economists about when a recession is coming or if one is on the horizon. Some may even feel that we're already in one.
While the jury is...
How to build consumer loyalty during an economic downturn
There's much debate among economists about when a recession is coming or if one is on the horizon. Some may even feel that we're already in one.
While the jury is...
7 tips to build customer loyalty
It’s no secret that customer loyalty is key to any business. Acquiring new customers is pricey and time-consuming, so most businesses work to find some sort of loyalty program or...
Report identifies six customer journey challenges the auto industry faces
Customer feedback and surveys have unveiled areas in the auto retail industry that need to change for a better sales experience as well as ownership experience. Some areas like a...
Top tips to boost trade-ins and repeat business
Inventory challenges are still plaguing dealerships as the semiconductor shortage and supply chain issues continue. While new-vehicle supplies have declined, the recent focus has remained on obtaining and selling used...
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