Tag: customer loyalty

The service department has always proven to be a major driver of profitability for dealers of every size. Even so, current market dynamics are increasingly...

According to the S&P Global Mobility and Automotive Loyalty Awards, published on Feb. 27, Tesla has dethroned Ford in the category of overall loyalty...

There's much debate among economists about when a recession is coming or if one is on the horizon. Some may even feel that we're...

There's much debate among economists about when a recession is coming or if one is on the horizon. Some may even feel that we're...

It’s no secret that customer loyalty is key to any business. Acquiring new customers is pricey and time-consuming, so most businesses work to find...

Customer feedback and surveys have unveiled areas in the auto retail industry that need to change for a better sales experience as well as...

Inventory challenges are still plaguing dealerships as the semiconductor shortage and supply chain issues continue. While new-vehicle supplies have declined, the recent focus has...

On the latest episode of Straight Talk, host David Lewis, President of David Lewis & Associates, discusses the rules that are applied to every structured process,...

While the average passenger vehicle on the road in the U.S. today is increasing in age – hitting more than 12 years old in...

Effective digital marketing requires a solid understanding of strategies within an overall marketing plan. Marketing for your parts department is no different. There are...