TSLA362.440-4.71999%
GM83.6600.61%
F12.3100.26%
RIVN13.0200.07%
CYD26.350-0.22%
HMC34.0600.61%
TM191.9403.34%
CVNA60.5902.63%
PAG212.00017.21%
LAD295.31013.82%
AN159.8006.61%
GPI239.80011.43%
ABG169.8707.9%
SAH63.5103.46%
TSLA362.440-4.71999%
GM83.6600.61%
F12.3100.26%
RIVN13.0200.07%
CYD26.350-0.22%
HMC34.0600.61%
TM191.9403.34%
CVNA60.5902.63%
PAG212.00017.21%
LAD295.31013.82%
AN159.8006.61%
GPI239.80011.43%
ABG169.8707.9%
SAH63.5103.46%
TSLA362.440-4.71999%
GM83.6600.61%
F12.3100.26%
RIVN13.0200.07%
CYD26.350-0.22%
HMC34.0600.61%
TM191.9403.34%
CVNA60.5902.63%
PAG212.00017.21%
LAD295.31013.82%
AN159.8006.61%
GPI239.80011.43%
ABG169.8707.9%
SAH63.5103.46%


Customer Experience

WardsAuto

WardsAuto: Different Words Matter to Different Car Shoppers

- June 8, 2017
American car consumers are power hungry. Or at least the word “power” appeals to them when they’re vehicle shopping. That’s according to a new CDK Global analysis of what terms resonate with...
Sales & Marketing Auto News
negotiations

Logic Ideas You Can Use in Negotiations

- June 7, 2017
As humans, we tend to combine logic with our emotions when negotiating. This only complicates the car-buying process. On this week's edition of On the Mark, Mark gives tips on...
Sales & Marketing Shows

Improve CX and Create a Competitive Advantage – Scott Miller, Automotive CX Summit Speaker

- June 6, 2017
In this interview with Scott Miller CEO of Vision Critical, Joe discusses Scott's upcoming session at the 2017 Automotive CX Summit entitled “The Authenticity Challenge: How to Build Loyalty, Improve CX,...
Sales & Marketing Auto News
transparency

Transparency as a competitive advantage: Is it time to change?

- June 5, 2017
Dealers are constantly looking for ways to get an edge in the digital age, yet many continue to follow the same sales and advertising practices that they’ve been using for...
Sales & Marketing Auto News
customer relationships

Four Ways To Build Lasting Customer Relationships

- June 5, 2017
Entrepreneurs can be a bit like Casanova: always romancing new customers, and sometimes going to complicated and intricate lengths to draw them in. But that’s what entrepreneurs are supposed to...
Sales & Marketing Auto News
experience

Change the Experience, Change the Results

- June 2, 2017
What Do You Expect when You Book a Hotel Room? Exactly! The studies are clear: According to DrivingSales, 99 percent of buyers expect a hassle when they start the car buying...
Sales & Marketing Auto News
retention

How to Improve Retention and Save Time in the Process

- June 2, 2017
Say your dealership has a salesperson that moves 12-25 vehicles a month. Now let's say that salesperson leaves three months from now. Who is going to follow-up with all of...
Sales & Marketing Auto News
service drive

Service Drive: Are you Talking in Terms the Customer Understands?

- May 31, 2017
If you have ever been on a computer support call with someone who is totally immersed in the world of technology and is speaking in what seems like a foreign...
Sales & Marketing Fixed-Ops
Elise Kephart

Elise Kephart: Creating the Best Experience for Customers

- May 31, 2017
Joe sits down with leads/follow-up expert Elise Kephart as she offers her expertise on creating a custom, personalized experience for your customers that helps build a healthy relationship between car-buyer...
Sales & Marketing Auto News
new dealership

A New Type of Dealership that Benefits the Consumer

- May 30, 2017
The old way of selling cars is old hat. A trip to the local shopping mall demonstrates the new trend in buying, which is a customer experience. Look at the...
Sales & Marketing Daily Automotive News

Latest Articles

Penske Automotive to go private in $16.3 billion deal
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Penske Automotive to go private in $16.3 billion deal

How dealership leaders can motivate teams without raising pressure 
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How dealership leaders can motivate teams without raising pressure 

New car prices reach record $50K+, Ford opens orders for Fathom, GM Defense unveils Silverado 3500HD
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New car prices reach record $50K+, Ford opens orders for Fathom, GM Defense unveils Silverado 3500HD

New-vehicle prices near record at $50,562 as buyers trade down
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New-vehicle prices near record at $50,562 as buyers trade down

Ford opens Fathom preorder invites for its sub-$30K electric pickup
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Ford opens Fathom preorder invites for its sub-$30K electric pickup

GM Defense unveils unmanned Silverado 3500HD concept for the Army
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GM Defense unveils unmanned Silverado 3500HD concept for the Army

Carvana expands same-day delivery to Jacksonville market
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The dealership data hiding in customer conversations
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The dealership data hiding in customer conversations

Record car payments, 84-month loans raise affordability concerns
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Record car payments, 84-month loans raise affordability concerns

“Andrea Sells Cadillac” shares the social media habits that bring in buyers
Latest Articles 10/14/26

“Andrea Sells Cadillac” shares the social media habits that bring in buyers


CBT News
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