The speed in which you answer leads is crucial, but the information your BDC gives customers up front is even more important. In this interview with Josh Mitchell, Business Development Director at Dan Cummins Chevrolet, Josh says that once there is a hoops-free and transparent process established, your dealership instantly becomes known as the dealership that customers can and will trust.
In this interview Joe asks Josh about the following topics to uncover the secret to Dan Cummins’ success:
- Responding to leads
- First impressions
- Transparency
- Customer experience
- high pressure selling
- Non-Commission salespeople
- Text messaging
