TSLA362.440-4.71999%
GM83.6600.61%
F12.3100.26%
RIVN13.0200.07%
CYD26.350-0.22%
HMC34.0600.61%
TM191.9403.34%
CVNA60.5902.63%
PAG212.00017.21%
LAD295.31013.82%
AN159.8006.61%
GPI239.80011.43%
ABG169.8707.9%
SAH63.5103.46%
TSLA362.440-4.71999%
GM83.6600.61%
F12.3100.26%
RIVN13.0200.07%
CYD26.350-0.22%
HMC34.0600.61%
TM191.9403.34%
CVNA60.5902.63%
PAG212.00017.21%
LAD295.31013.82%
AN159.8006.61%
GPI239.80011.43%
ABG169.8707.9%
SAH63.5103.46%
TSLA362.440-4.71999%
GM83.6600.61%
F12.3100.26%
RIVN13.0200.07%
CYD26.350-0.22%
HMC34.0600.61%
TM191.9403.34%
CVNA60.5902.63%
PAG212.00017.21%
LAD295.31013.82%
AN159.8006.61%
GPI239.80011.43%
ABG169.8707.9%
SAH63.5103.46%


Customer Experience

customer expectations

Michael Anderson: Making Changes and Meeting Customer Expectations

- February 19, 2018
  Consumers have changed and it’s impacting Car Dealerships. Michael Anderson, CEO of The Rikess Group, has some suggestions on how you can you can make changes and continue meeting customer...
Sales & Marketing Auto News
CRM

Jennifer Suzuki: Why taking notes isn’t just about your CRM

- February 15, 2018
Sales are made by paying attention to details. Jennifer Suzuki, Founder of E-dealer Solutions strongly believes that concept and has embedded it throughout her company. E-Dealer Solutions is an award-winning...
Sales & Marketing Auto News
technology

Is your technology flexible and relatable to customers?

- February 8, 2018
  We always hear the phrase, "Be where the customers are." Currently, they're online when researching for a vehicle. We also hear that we should be flexible and relatable, and that's...
Sales & Marketing Auto News
CSI score

5 Easy (And Cheap) Ways to Increase Your Service Department’s CSI Score

- January 23, 2018
The old cliché tells us that ‘Talk is Cheap.’ But every sale in your dealership begins with talk. Likewise, dissatisfied service customers can give you a low CSI rating, not...
Sales & Marketing Fixed-Ops
negative reviews

How to Handle Negative Reviews

- January 19, 2018
We live in an increasingly interactive world. Social Media and Internet Search capabilities bring us closer to each other and give us unprecedented access to information, opinion, and insights into...
Sales & Marketing Auto News
J.D. Power

Despite the internet’s impact, dealers are still crucial part of vehicle purchase

- January 18, 2018
  In a recent article regarding the J.D. Power U.S. Satisfaction Index Study, it was shown that when it comes to the car buying experience, the personal touches still matter. In...
Sales & Marketing Auto News
newscast

Why this is the year of one particular vehicle | Find out how he sold 1,582 vehicles in one year | Dealers are still crucial part of vehicle purchase

- January 18, 2018
  On today's CBT Newscast for Thursday, January 18th, 2018: Why this is the year of one particular vehicle "Help me, help you." A phrase someone uses when asking for someone's help in...
Daily Newscast
customer experience

Four Ways Dealers Can Give Consumers a VIP Experience

- January 18, 2018
Not every dealer is rolling in dough. For low to mid-priced brands, it can feel impossible to compete with luxury dealerships that can deliver a VIP experience. However, customers are...
Sales & Marketing Auto News
Steve Stauning

Steve Stauning: How to avoid the steps to the sale that customers dislike

- January 17, 2018
  As a dealership, you have salespeople who know a lot about the customer's buying process and how to initiate it. Steve Stauning, author, contributor to CBT Magazine, and founder of...
Sales & Marketing Auto News
online reviews

Your 2018 Plan to Conquer Online Reviews

- January 9, 2018
Gone are the days where people used to rely on a business to provide them with true and accurate information. Now, online reviews are the place to go for consumers...
Sales & Marketing Auto News

Latest Articles

Penske Automotive to go private in $16.3 billion deal
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Penske Automotive to go private in $16.3 billion deal

How dealership leaders can motivate teams without raising pressure 
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How dealership leaders can motivate teams without raising pressure 

New car prices reach record $50K+, Ford opens orders for Fathom, GM Defense unveils Silverado 3500HD
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New car prices reach record $50K+, Ford opens orders for Fathom, GM Defense unveils Silverado 3500HD

New-vehicle prices near record at $50,562 as buyers trade down
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New-vehicle prices near record at $50,562 as buyers trade down

Ford opens Fathom preorder invites for its sub-$30K electric pickup
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Ford opens Fathom preorder invites for its sub-$30K electric pickup

GM Defense unveils unmanned Silverado 3500HD concept for the Army
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GM Defense unveils unmanned Silverado 3500HD concept for the Army

Carvana expands same-day delivery to Jacksonville market
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The dealership data hiding in customer conversations
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The dealership data hiding in customer conversations

Record car payments, 84-month loans raise affordability concerns
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Record car payments, 84-month loans raise affordability concerns

“Andrea Sells Cadillac” shares the social media habits that bring in buyers
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“Andrea Sells Cadillac” shares the social media habits that bring in buyers


CBT News
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