TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%


Customer Experience

expectations

Bob George, Dealer.com: How to Use Your Data to Convert In-Market Shoppers and Sell Cars

- December 7, 2017
Joe Gumm of CBT News speaks with Bob George, Senior Director-Products, Websites and discusses how the platform at Dealer.com is meeting the expectations of online auto shoppers by offering personalized...
Sales & Marketing Auto News
customers

Bill Wittenmyer: What works best: Human connection or technology?

- November 30, 2017
There has always been a battle between what still works when it comes to the car buying process. Some say the way you greet customers makes a huge difference, as...
Sales & Marketing Auto News
car buying

Andy Medley: Why customers want total control of the car buying process

- November 24, 2017
While at the Automotive Analytics and Attribution Summit, CBT's Joe Gumm asked Andy Medley, President and Co-Founder of PERQ, when he believes car shoppers will have more control of the...
Sales & Marketing Auto News
automotive technicians

A Technician Shortage Affects You More than You Imagine

- November 21, 2017
Now, more than ever, it’s challenging to recruit automotive technicians. The position isn’t sexy enough to draw attention from high school graduates, and technical colleges are seeing a decline in...
Fixed-Ops Auto News
customer experience

How to Map the Customer Experience at your Dealership

- November 13, 2017
With the increasing number of transactions happening online every day, it’s becoming easier for companies to quantify their customer’s shopping experience. Customers are more likely to chosen certain products and...
Sales & Marketing Auto News
customers

Alex Vetter: Tech that helps customers get to know salespeople

- November 7, 2017
Today, customers will research your dealership for hours and hours online, making sure they have the right dealership and vehicle they want. Those same customers might use certain apps on...
Sales & Marketing Auto News
seamless

Can one big product make car buying seamless?

- October 31, 2017
If the goal is to eventually create a seamless end-to-end car shopping experience, wouldn't the solution be to build one mega-product that would tie all of these systems together? In...
Sales & Marketing Auto News
millennials

Dealing with the Unique Qualities of Millennials in the Workplace

- October 26, 2017
Whether you realize it or not, you are probably already dealing with millennials in your workplace. Millennials (also known as Generation Y) are the demographic age group born sometime between...
Sales & Marketing Auto News
dealership service

Securing The Sale: Five Ways Dealers Can Keep Customers Coming Back

- October 25, 2017
Understanding Why We Buy Why do we buy the things we do? How do we decide to purchase items as small as a pen to as large as an automobile? According...
Sales & Marketing Auto News
customer experience

CRM Is About CEM!

- October 24, 2017
Dealerships could easily generate substantial sales and gross increases on an annual basis by improving the customer experience and satisfaction within the dealership. It’s a proven fact! Success in business requires...
Sales & Marketing Auto News

Latest Articles

Weekly roundup: FTC reveals names of dealers warned over deceptive pricing, New-vehicle sales hold steady in May, Scout Motors to bring 1,200 jobs to new HQ
Latest Articles 05/30/26

Weekly roundup: FTC reveals names of dealers warned over deceptive pricing, New-vehicle sales hold steady in May, Scout Motors to bring 1,200 jobs to new HQ

CBT News heads to Washington, D.C., to host Auto Leadership Summit
Latest Articles 05/29/26

CBT News to host Auto Leadership Summit: Fair Pricing & Compliance June 16 in Washington, D.C.

FTC names the 97 dealerships and groups it warned about deceptive pricing
Latest Articles 05/29/26

FTC names the 97 dealerships and groups it warned about deceptive pricing

Woodhouse Auto Family acquires Ferrari of Denver in Colorado
Latest Articles 05/29/26

Woodhouse Auto Family acquires Ferrari of Denver in Colorado

Stellantis targets Pro One growth, Toyota halts Lexus EV, NHTSA probes Rivian suspension failures
Latest Articles 05/29/26

Stellantis targets Pro One growth, Toyota halts Lexus EV, NHTSA probes Rivian suspension failures

Stellantis Pro One targets 30% growth with commercial vehicle and services expansion
Latest Articles 05/29/26

Stellantis Pro One targets 30% growth with commercial vehicle and services expansion

Toyota halts next-generation Lexus EV amid slowing demand
Latest Articles 05/29/26

Toyota halts next-gen Lexus EV amid slowing demand

NHTSA investigates nearly 115,000 Rivian vehicles over rear suspension failures
Latest Articles 05/29/26

NHTSA investigates nearly 115,000 Rivian vehicles over rear suspension failures

Oil prices drop as U.S. reaches deal with Iran, pending Trump's approval
Latest Articles 05/29/26

Oil prices drop as U.S. reaches deal with Iran, pending Trump’s approval

Honda's Racing spirit is driving the future of hybrid vehicles
Latest Articles 05/29/26

Honda’s Racing Spirit is driving the future of hybrid vehicles