Customer Experience Must-Haves in the Car Buying Process | What Social Media Platform is Right for Your Dealership? | Pros and Cons of Video Testimonials

CBT News Editorial Team - May 29, 2018

Today on CBTNews.com - Tuesday, May 29th, 2018: Customer Experience Must-Haves in the Car Buying Process Jim Fitzpatrick of CBT News sits down with Chris Snellgrove, President of Digital Media Nation, to...

Daily Newscast

Online Financing – Why Customers Like it, and Why They Reward Dealerships When They Get It

Jim Landy - May 22, 2018

It doesn’t take a survey to prove that today’s consumers want to do everything online. From food to furniture, houses and cars, shoppers like the empowerment that comes from the...

Sales & Marketing Auto News

How to Keep Your Customers Coming Back

John Fairchild - May 11, 2018

Appointments / Reservations A customer visit typically starts with the service appointment. The best performing Dealers remove the service advisor from the job of setting appointments. The service advisor will often...

Sales & Marketing Auto News

Five Ways To Be More Impressive At Work

Teresa Jenkins - May 7, 2018

Throughout our lifetime, the desire to impress others with our abilities and knowledge is forever constant in our daily activities. We want others to see that we are experts in...

Sales & Marketing Auto News

What Today’s Customers are Looking for in Their Car Buying Experience

Chanell Turner - May 1, 2018

“The customer’s perception is your reality.” This quote by Kate Zabriskie, author and learning and development consultant, captures the truth for every single business owner. How the customer perceives the...

Sales & Marketing Auto News

Don Hall: “If you aren’t expanding, I don’t know how you will make it.”

CBT News Editorial Team - April 30, 2018

At Digital Dealer 24 this year in Orlando, Florida, Don Hall, the President and CEO of the Virginia Automobile Dealers Association, spoke with CBT News’s Jim Fitzpatrick. They covered topics...

Featured Headlines

Are Your Dealerships Sharing Best Practices?

Ken Strong - April 26, 2018

Dealership groups, whether big or small, are becoming more commonplace. Dealer group owners recognize that running multiple dealerships together is more cost effective than running them individually. There are many other...

Daily Automotive News Auto News

A Multi-Channel Approach to Target Customers

Alexia Henson - April 24, 2018

Despite best efforts and best practices by dealers and manufacturers, many car buyers and service customers remain vulnerable to defection. Rather than viewing these odds as a glass half empty, try...

Sales & Marketing Auto News

Five Examples of Excellent Dealership and Automotive Content Marketing

Chanell Turner - April 20, 2018

More than ever before, consumers want to feel they have a relationship with companies before they make a purchase. They want to know what they stand for, and if they...

Sales & Marketing Auto News

How Digital Contracting Helps Deliver a Seamless Customer Experience – Jason Barrie, Dealertrack

CBT News Editorial Team - April 16, 2018

During The NADA show this year CBT News was able to have a great interview with Jason Barrie, Vice President and General Manager at Dealertrack. We discuss his thoughts on consumers...

Daily Automotive News Featured

Customer Experience