Tag: customer experience
How AI can improve your car dealership’s customer experience strategy
Artificial intelligence is on the horizon and can be useful to car dealerships in many ways. While the speed and automation of artificial intelligence...
Leveraging mobile apps for improved customer engagement in dealerships
On any given day in your dealership, a mechanic will grapple with diagnosing a perplexing issue in a customer’s vehicle. A tool that swiftly...
Four strategies for creating lifetime customers at the dealership
Of new car buyers, it remains true that roughly 70% defect within the first three years of ownership. For used car buyers, it’s even...
From online to in-store: creating a seamless dealership customer experience
Rapid digitalization during the pandemic has made a lasting impact on the way customers shop for vehicles.
According to S&P Global Mobility's latest Vehicle Buyer...
Accelerating trust: How ethics can drive success in auto sales
The automotive industry has long suffered from a lack of trust due to perceptions of dishonesty and aggressive sales tactics. In order to foster...
How to adapt your dealership to navigate the service-to-sales evolution
The service department has always proven to be a major driver of profitability for dealers of every size.
Even so, current market dynamics are increasingly...
Leveraging AI as an asset in the dealership rather than being...
Artificial Intelligence is changing how some companies conduct business, especially in customer service. It may already replace roles in some industries, but is that...
How to make car shopping more fun for your customers
Car shopping should be enjoyable, not intimidating. As a dealership owner, your job goes beyond simply selling a car. It includes providing helpful advice...
4 ways dealers and automakers can support customers and drive loyalty
In the past three years, nearly every industry has experienced a dramatic shift in consumer expectations. The auto industry is no exception, with services...
It’s getting easier to buy cars, here’s why — Dave Thomas...
According to ease of purchase research conducted by CDK Global, 85% of last month's car buyers felt the process was easy, the highest score...
