Tag: customer experience

Customer experience is the number one brand differentiator. It is the holistic perception of customers and their interactions with an organization and its products and services...

As many of us have experienced the VUCA—volatility, uncertainty, complexity, and ambiguity—that business can bring, it's critical to understand how to lead in these...

Being female-friendly is a necessity these days in all industries, including automotive, because the American woman is one of the most powerful economic forces...

If your clients aren’t happy with your services, you won’t be able to keep up with the other Key Performance Indicators (KPIs) that are...

The 2023 U.S. electric vehicle experience ownership survey by J.D. Power revealed that, surprisingly, Tesla did not top the list for the best EV...

In the beginning, there was Microsoft. Apple arrived a year later. And they’ve been rivals ever since. But did you know, they’ve also been...

With nearly 165,000 auto repair and maintenance shops in the United States, you need your dealership to stand out. The key to success is...

Although technology is well on its way to transforming the world of automotive retailing, a surprising number of dealers fail to realize how poorly...

If you’re a Dealer, whether you’re headed to NADA or not, you’re being bombarded with emails from vendors about improving the Customer Experience (CX);...

About 90% of loyal dealership clients are still going to consider another brand when the time comes to get a new vehicle. Even if...