Tag: customer experience
What is the most important measurement in business that leaders...
Loyal and repeat customers are ideal for business owners to acquire, but not all businesses have a clear strategy to bring customers back. To discuss this further, we recently spoke with Shep Hyken, customer experience expert, and New York Times best-selling author of “The Loyal Customer,” and “The Amazement Revolution.” His latest book titled “I’ll […]
Auto retail expert David Lewis discusses how car dealers can...
On today’s show, we’re pleased to welcome David Lewis, President, and CEO of David Lewis and Associates, and the host of Straight Talk right here on CBT News. Lewis begins the conversation by discussing the ongoing inventory storages. Lewis says he isn’t tired of discussing it, but people need to realize, there is nothing we […]
How car dealers can win over new customers and retain...
Welcome to this week’s episode of Used Cars Weekly, the original CBT News show dedicated to bringing car dealers best practices and tips for the used car department, in-depth dealer interviews, hands-on dealership strategies, as well as vendor analysis. Today, host Jasen Rice, founder of Lotpop, shares his tips for acquiring new customers and retaining them in the […]
Why penny-perfect payments are vital for both car dealers and car...
Consumers today want a convenient and frictionless car buying experience, especially in the finance office. When car dealers don't provide penny-perfect payments to their...
CDK Global announces launch of new payment platform, CDK OnePay
Technology solutions firm CDK Global has unveiled its new CDK OnePay, which will serve as a revolutionary payment platform for dealerships. CDK Global partnered with payment software developer Global Payments to create the new platform, which the company said was “designed to help dealers create a frictionless customer experience with end-to-end seamless payment technologies and […]
Tim Storey, acclaimed author and life coach, on how to...
Many are seeking out the help of a life coach after the past year of uncertainty, and even a year later, the future can still seem somewhat uncertain. On today’s show, we’re pleased to welcome in the guy that has the answers to many of the tough questions we are all asking. We’re pleased to […]
The importance of merchandising during inventory shortages – Nathan Fox, Cox...
Inventory shortages can oftentimes cast a shadow on an otherwise positive customer experience for car buyers. However, leveraging strategic merchandising strategies, and promoting the...
What is the foundation of a truly exceptional customer experience for...
Today on CBT News, anchor Jim Fitzpatrick welcomes back Aaron Bickart, Executive Vice President and General Manager of OfferLogix. OfferLogix focuses on innovative ways...
Four tips for a top-notch virtual F&I sales experience
Many industry experts are predicting that a slow exit from the worst of the COVID-19 pandemic and its effects on dealerships will force many to continue a trend towards offering digital or ‘no-touch’ deliveries. That means F&I being done online with more frequency and buyers taking delivery at their homes. It really may be an […]
The most effective strategies for building customer engagement – Mandi Fang,...
Client engagement is a valuable aspect of dealership operations. It is constantly evolving, making it crucial for car dealers to understand the best modern...
