Tag: customer experience
Synchronous vs. Asynchronous customer communication: is your dealership using both?
All businesses, including car dealerships, face the challenge of figuring out how exactly to connect with customers in order to meet and exceed sales...
Elevating the service experience with proactive communication and real-time updates
In the world of automotive dealerships, the service experience often represents the most complex and confusing part of the customer journey. From scheduling appointments...
Why customer experience is your dealership’s ultimate marketing tool
In the dim glow of a local dealership, Sarah drove off the lot with her brand-new sedan. Instead of feeling like just another sale,...
4 ways to incorporate QR codes into your dealership marketing strategy
We are sure you've seen these little grids on posters or mail pieces. These are QR codes, and they are rather versatile and straightforward...
Mastering customer retention: How to personalize connections at your dealership
Your sales team is knocking it out of the park! Customers are coming in, and the sales team is meeting them where they are...
AI-powered customer service: elevating dealership experiences
We are certain you’ve heard many stories about artificial intelligence in the last year. Artificial intelligence can be an effective tool for marketing, writing,...
In-house vs external BDC: How and why to make a switch
For a dealership, follow-up with customers is absolutely crucial. Some customers will choose which dealership to shop at based on interactions with salespeople over...
Why tailoring the customer experience is key to dealership success —...
One of the biggest trends taking root throughout the retail automotive industry is prioritizing and enhancing the customer experience. For so long, price was...
How CDK Global is enhancing online to in-store modern retail experiences...
Earlier this year, CDK Global released its Friction Point Study, which surveyed both shoppers and dealers to determine what points in the car buying...
Where does generative AI fit into dealership operations?
Artificial Intelligence (AI) has been revolutionizing different industries, and the dealership sector is not immune to its impact. Generative AI, a specific type of...
