TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%


Customer Experience

CDK Service shopper study

2025 CDK Service Shopper Study highlights loyalty shifts, mobile growth, and digital demands

- November 5, 2025
On the Dash:  Mobile service is growing rapidly, with 40% of customers willing to pay up to 10% more for the convenience and a Net Promoter Score of 64. Appointment...
Headlines Articles
weather tires,

All weather vs. all-season tires – similar names, big difference

- October 15, 2025
With the impending winter season bringing changing elements and heightened risk on the road, car preparation is more important than ever. One auto aspect that’s often overlooked, but essential to...
Articles Tips & Training
Jay Terreberry of Cox Automotive urges dealers to track every customer touchpoint, optimize marketing spend, and maximize ROI.

Jade Terreberry urges dealers to track entire customer journey to maximize ROI

- September 25, 2025
In the latest episode of Inside Automotive, we welcome Jade Terreberry, the Senior Director of Strategic Planning at AutoTrader and Kelley Blue Book, part of Cox Automotive. Terreberry emphasizes the...
Sales & Marketing Inside Automotive
On today’s episode of CBT Now, Shep Hyken discusses the importance of recovery in customer service and how to do it effectively.

Shep Hyken outlines a five-step process to convert complaints into loyalty

- September 5, 2025
Oftentimes, your most loyal customers are the ones who have had problems in the past. On today’s episode of CBT Now, Shep Hyken, customer service and experience expert, New York...
Featured Management & Leadership
Ford is changing its successful employee-pricing-for-all campaign into a new promotion aimed at reducing the upfront cost of ownership

Ford launches “0-0-0 summer sales event” to expand affordability

- July 8, 2025
Ford is changing its successful employee-pricing-for-all campaign into a new national promotion aimed at reducing the upfront cost of vehicle ownership. Beginning July 8, the automaker’s new “0-0-0 Summer Sales...
Headlines Articles
customer

How tailored customer experiences drive loyalty and sales in 2025 

- June 30, 2025
In today’s fiercely competitive auto market, personalized customer interactions aren’t just a nice-to-have; they’re essential. On the latest episode of Loyalty-Based Sales Strategies, Jen Suzuki, President of eDealer Solutions, reveals how dealerships...
Featured Loyalty-Based Sales Strategies
tariffs

Turning tariffs into opportunity: How operational agility beats market uncertainty

- June 18, 2025
In 2025, global trade dynamics are more influential than ever—but that doesn’t mean they need to be intimidating. For dealerships, the conversation around tariffs and new vehicle pricing isn’t about...
Articles Sales & Marketing
Today's episode of CBT Now, Joseph Michelli discusses how Amazon’s One Medical is redefining the patient experience

Why technology should enhance, not replace, customer relationships – Joseph Michelli

- June 16, 2025
In today’s digital age, businesses often rush to adopt new technologies, but few strike the balance between innovation and genuine human connection. On today's episode of CBT Now, we're joined...
Featured Sales & Marketing
Matt Easton joins us to discuss one of the most overlooked yet transformative approaches in sales: eliminating objections before they happen.

Matt Easton reveals how to eliminate objections before they arise

- June 12, 2025
On the latest episode of CBT Now, we're joined by Matt Easton, sales coach and founder of Easton University, to discuss one of the most overlooked yet transformative approaches in...
Featured Sales & Marketing
Payment processing isn’t often top of mind when dealership leaders think about profitability, but the wrong systems can chip away at margins.

Is your payment system undermining your dealership’s bottom line? Here’s how to regain control

- June 9, 2025
Payment processing isn’t often top of mind when auto dealership leaders think about profitability — but when left unchecked, the wrong payment systems can quietly chip away at margins.  Rising credit card...
Articles F&I


Latest Articles

Weekly roundup: FTC reveals names of dealers warned over deceptive pricing, New-vehicle sales hold steady in May, Scout Motors to bring 1,200 jobs to new HQ
Latest Articles 05/30/26

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CBT News heads to Washington, D.C., to host Auto Leadership Summit
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Woodhouse Auto Family acquires Ferrari of Denver in Colorado
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Toyota halts next-generation Lexus EV amid slowing demand
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NHTSA investigates nearly 115,000 Rivian vehicles over rear suspension failures
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Oil prices drop as U.S. reaches deal with Iran, pending Trump's approval
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Honda's Racing spirit is driving the future of hybrid vehicles
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Honda’s Racing Spirit is driving the future of hybrid vehicles