TSLA348.750-6.06001%
GM86.2700.09%
F13.870-0.08%
RIVN16.070-0.73%
CYD38.210-2.18%
HMC31.8600.53%
TM194.4802.48%
CVNA74.040-0.05%
PAG217.010-0.84%
LAD370.360-0.68%
AN200.0901.34%
GPI263.9501.91%
ABG211.6200.95%
SAH79.6800.39%
TSLA348.750-6.06001%
GM86.2700.09%
F13.870-0.08%
RIVN16.070-0.73%
CYD38.210-2.18%
HMC31.8600.53%
TM194.4802.48%
CVNA74.040-0.05%
PAG217.010-0.84%
LAD370.360-0.68%
AN200.0901.34%
GPI263.9501.91%
ABG211.6200.95%
SAH79.6800.39%
TSLA348.750-6.06001%
GM86.2700.09%
F13.870-0.08%
RIVN16.070-0.73%
CYD38.210-2.18%
HMC31.8600.53%
TM194.4802.48%
CVNA74.040-0.05%
PAG217.010-0.84%
LAD370.360-0.68%
AN200.0901.34%
GPI263.9501.91%
ABG211.6200.95%
SAH79.6800.39%


Customer Experience

customer communication

How (and why) car dealers should prioritize customer communication

- September 23, 2022
You've done it! That prospective car buyer has finally pre-ordered that new vehicle at your dealership. However, there's also a bit of a problem. What do you do to keep...
customer surveys

Are customer surveys actually hurting the overall customer experience? It depends

- September 15, 2022
Car dealers rely heavily on acquiring and improving customer feedback, but could those customer surveys hurt the overall experience? Joining us on CBT Now to discuss the findings from the...
service

How service managers can drive profits and keep customer service intact during busy times

- September 2, 2022
Welcome to another edition of Inside Automotive with anchor Jim Fitzpatrick. We're joined by Jennifer Suzuki, President of eDealer Solutions, acclaimed sales trainer, and NADA Dealer Academy guest instructor on...
video

The VelocityVideo Wellness Plan – Commit to the Process

- August 23, 2022
In the auto industry, you can compare the discipline of sending personalized video to increase your close percentage to the act of consistently working out to decrease body fat percentage. ...
credit-perfect payments

OfferLogix partners with Equifax to provide vendors with credit-perfect payments – Aaron Bickart | EVP

- June 21, 2022
OfferLogix has a history of enabling seamless customer experiences with their penny-perfect payments, and now they have a new partnership sure to take things to the next level. Joining Inside...
customer retention

How to foster outstanding customer retention at your dealership – Paul Burkemper | Vinsyt

- June 15, 2022
Car dealers have learned now, more than ever, about the importance of customer retention within their dealerships. Today on Inside Automotive, we're joined by Paul Burkemper, Co-Founder and CEO of...
Carvana

4 lessons car dealers can learn from Carvana’s missteps

- May 19, 2022
Carvana has been in the news for all the wrong reasons this year. A blockbuster agreement to purchase ADESA U.S. has been completed, but what should have been a watershed...
penny-perfect payments

Why penny-perfect payments are vital to the car buying experience – Aaron Bickart | EVP at OfferLogix

- May 17, 2022
Are you looking for ways to increase your bottom line? You may want to start by looking at your customer experience and digital retailing solutions. Today on Inside Automotive, we're...
Polly

How digital auto insurance can enhance the customer experience at your dealership – Jay Hicks | Polly

- May 17, 2022
Today, it's all about providing a great customer experience in all areas of the sales process while also increasing your bottom line. Joining us in the studio is Jay Hicks,...
digital communication

How to unlock the power of digital communication tech with Digital Air Strike CEO Alexi Venneri

- May 9, 2022
Welcome to another edition of Inside Automotive with Jim Fitzpatrick. Communicating with car buyers today is about more than showing and selling a product—it's about establishing long-term relationships and building...


CBT News
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