Tag: customer experience
How the Digital Business Transformation Could Affect Dealers
Digital selling has become a strategy that virtually every dealership has had to quickly implement since March this year. Cox Automotive rolled out Dealer...
Ira Wolfe on Why Dealers Can’t Go Back to Business as Usual
"An Obituary for Normal", is how Ira Wolfe, founder and President of Success Performance Solutions, satirically introduces his thoughts about the state of 'normal'...
Bob Lanham and Jen Cole on Helping Dealers Leverage Facebook Ad Technology
Coming off of tremendous sales numbers for both May and June, many dealers are beginning to bring their departments back to 100 percent operating...
Go Find That Car! The Costly Calamity of Misplaced & Idle Recon Inventory
As much as we hate to admit it, we’ve all lost cars – sometimes for days or longer. A car may have been stolen...
Tier10’s Scott Rodgers Discusses Dealership Marketing During Socially Turbulent Times
The months of May and June had strong sales numbers across the board for the retail automotive industry, and these results echo the success...
What Do Dealerships and Bank Conversions Have to Do With TikTok?
Recently, a video by TikTok user Molly Baxter shared a shady business practice perpetrated by a few F&I managers that received thousands of views....
Why Dealers Should Concentrate on Experience, Not Price
On this week’s episode of Kain & Co., host David Kain is joined by his colleague Steve Purdy, the client success director for Kain Automotive....
Creating a Frictionless Online Car Buying Experience
There is still a lot unknown about how the Coronavirus will continue to affect American lives, industries, and consumerism. However, dealers can assume that...
Making the Commitment to Provide a Top-Tier Customer Experience
On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain discusses the necessary changes to the customer experience brought...
