Tag: customer experience
Ease Your Customers’ Concerns By Answering These 5 Questions – Brian...
On today’s show, we’re so pleased to welcome back Brian Moody, Executive Editor at Autotrader. In this segment, Jim and Brian discuss how to...
Tips for Cross-Device Car Shopper Satisfaction
Moving into the digital age has, in many ways, made car sales easier. Suddenly, there's access to a much wider audience, with tools that...
What’s the Best Approach When Communicating with Your Clients During This...
As part of our ongoing coverage of the Coronavirus, we’re pleased to welcome Joey Coleman, customer experience speaker, author, and founder of Design Symphony,...
6 Ways to Build Trust Among Your Customers and Employees During...
As part of our continuing coverage of the Coronavirus, we’re pleased to welcome customer experience expert and acclaimed speaker, Jeanne Bliss. Jeanne is also...
Managing Dealership Service Operations During COVID-19
The coronavirus has drastically changed the way we live, work, and play. As our current situation continues with no definitive end in sight, businesses,...
What Dealers Can Do Right Now to Support and Retain Their...
As part of our continuing coverage of the Coronavirus, we’re pleased to welcome back Shep Hyken, customer experience expert and New York Times best-selling...
The Importance of Compassionate Marketing Messaging During COVID-19 – Paul Potratz,...
As part of our ongoing coverage of the Coronavirus, we’re pleased to welcome back Paul Potratz, Owner of Potratz Partners Advertising. In this segment,...
The Many Ways CDK Global is Supporting Their Customers Through COVID-19...
As part of our ongoing Coronavirus coverage, we’re pleased to welcome back John Hickey, Executive Vice President of North America Customer Experience for CDK...
Customer Satisfaction Increases but Detriments Expected Due to COVID-19
Earlier this month, J.D. Power released its 2020 Customer Service Index (CSI) Study, which found that customer satisfaction has risen for the fifth year...
Increasing Product Sales By Training Your Sales Department
On today's Tip of the Day, Becky Chernek talks about how educating your entire dealership on the products you have for sale can increase...
