TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%


Customer Experience

lead response email

The 3-part lead response email guaranteed to get a reply

- February 18, 2022
Automated email replies always feel dismissive to me. Like my inquiry is not important enough for an actual person to reply. Yet, most dealership CRMs are configured to automatically send...

Why instant payment accuracy can help your dealer partners sell more cars – Aaron Bickart | EVP at OfferLogix

- February 15, 2022
How are you ensuring that your car dealership is providing remarkable customer service? Today on Inside Automotive, we're pleased to welcome back Aaron Bickart, Executive Vice President and General Manager...
data

How to take control of your data and generate value for your customers

- February 8, 2022
2021 reaffirmed that the strength of the local car dealer is the winning model. Now, in 2022, it's time for car dealers to take control of their data, their customer...
customer journeys

5 key areas car dealers can optimize to create superior customer journeys

- February 1, 2022
Car shoppers today don't evaluate parts of the journey, they evaluate the sum of the journey, and how frictionless their path to the transaction is. On this edition of Inside...

How to utilize your dealership’s service BDC for maximum success

- January 21, 2022
How do you get more people in the service drive to utilize your BDC and increase profits? Is there a solution in today’s climate? On today’s show, we’re pleased to...
car dealers

How car dealers can gain a competitive edge in the turbulent used car market

- January 19, 2022
Welcome to another edition of Inside Automotive with Jim Fitzpatrick. Car dealerships tackled some major headwinds in 2021 as supply chain shortages put the brakes on new car production. Car...
digital retailing

Where is digital retailing headed in 2022 and how can car dealers prepare? – Aaron Bickart | EVP at OfferLogix

- January 18, 2022
We’ve seen tremendous changes as well as innovation in the automotive industry throughout the past year, so what’s in store for 2022? Today on Inside Automotive, we're pleased to welcome...
service

4 expert strategies for winning the service wars

- December 30, 2021
Dealership service departments across the country are ill-equipped and ill-prepared to keep pace with surging repair demands. Tremendous growth opportunities are there for the taking. But only if your service...
experience

Create an online concierge experience for your customers

- December 30, 2021
Let’s talk customer experience for a moment. Your customers have access to many dealerships and brands when making their next buying decision. What are you actively doing to create a...
collision center

Maximize revenue in the collision center with lean production practices

- December 1, 2021
Collision centers are typically viewed as a standalone business for car dealers that act as a supporting, customer service-oriented role. Their value is often underappreciated and seldom do dealerships invest...