TSLA348.750-6.06001%
GM86.2700.09%
F13.870-0.08%
RIVN16.070-0.73%
CYD38.210-2.18%
HMC31.8600.53%
TM194.4802.48%
CVNA74.040-0.05%
PAG217.010-0.84%
LAD370.360-0.68%
AN200.0901.34%
GPI263.9501.91%
ABG211.6200.95%
SAH79.6800.39%
TSLA348.750-6.06001%
GM86.2700.09%
F13.870-0.08%
RIVN16.070-0.73%
CYD38.210-2.18%
HMC31.8600.53%
TM194.4802.48%
CVNA74.040-0.05%
PAG217.010-0.84%
LAD370.360-0.68%
AN200.0901.34%
GPI263.9501.91%
ABG211.6200.95%
SAH79.6800.39%
TSLA348.750-6.06001%
GM86.2700.09%
F13.870-0.08%
RIVN16.070-0.73%
CYD38.210-2.18%
HMC31.8600.53%
TM194.4802.48%
CVNA74.040-0.05%
PAG217.010-0.84%
LAD370.360-0.68%
AN200.0901.34%
GPI263.9501.91%
ABG211.6200.95%
SAH79.6800.39%


Customer Experience

Jonathan Dawson shares his insights into the core principles that help entrepreneurs drive business success in a challenging environment.

8 unique ways to provide a better customer experience than your competition

- January 13, 2023
On the latest episode of Mind Your Own Business, host Jonathan Dawson, founder of Sellchology, discusses eight ways car dealers can out-experience their competition. Dealers that provide a better customer experience...
Mind Your Own Business
Digital Dealership System

The importance of creating unique customer experiences inside your dealership

- January 9, 2023
Oftentimes the marketing and customer experience on the showroom floor do not match up with what’s being done digitally. So, it’s important to partner with a company like Digital Dealership...
Sales & Marketing Daily Automotive News
time

How to save your customers time at the dealership without compromising relationships

- December 29, 2022
In 2019, McKinsey said, "The automotive customer experience can often feel outdated and inferior, especially for younger customers, who seem to be losing interest in car ownership and prefer more...
Sales & Marketing Articles
employee development

Why car dealers must invest in employee development sooner rather than later

- December 22, 2022
Car dealers are looking for employees as their retention rates continue to dwindle and turnover increases. For example, in 2021, the automotive industry saw a turnover rate of 46%, which...
Management & Leadership Articles
live chat

What do customers expect from your car dealership’s live chat solutions?

- December 21, 2022
Did you know that most customers prefer live chat to phone or email? Through a survey of 1,000 US consumers, the live chat platform Kayako found that 41% of customers would...
Sales & Marketing Articles
customer

Five tips on how to be customer-centered

- December 12, 2022
A recent PWC report found that, "only 36% of consumers feel that their [brand/product] employees understand their needs." Regardless of the truth or argument, perception is reality. This indeed points to an...
Sales & Marketing Articles
Shep Hyken

What companies need to know about the holiday shopper- Shep Hyken

- December 9, 2022
The holiday season is a great time to win over customers in any industry. Shep Hyken, a customer service and experience expert, goes over everything you need to know about...
Inside Automotive Sales & Marketing

What resource dealers need to sustain customer success with Outsell’s Mike Wethington

- December 7, 2022
Customers of today demand that businesses cater to their requirements and give them a more personalized shopping experience. Mike Wethington joins us on today's episode of Inside Automotive to discuss...
Sales & Marketing Daily Automotive News
customer experiences

How-to Guide: Driving exceptional dealership customer experiences

- November 25, 2022
As an automotive dealership, you know that customer service is essential. But you might not know just how important it is to deliver exceptional customer experiences. Good customer service is...
Sales & Marketing Articles
loyalty customers

7 tips to build customer loyalty

- November 14, 2022
It’s no secret that customer loyalty is key to any business. Acquiring new customers is pricey and time-consuming, so most businesses work to find some sort of loyalty program or...
Sales & Marketing Articles


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CBT News
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