It’s getting easier to buy cars, here’s why — Dave Thomas | CDK Global
According to ease of purchase research conducted by CDK Global, 85% of last month's car buyers felt the process was easy, the highest score since last July, and 3% higher...
TSLA362.440-4.71999%
GM83.6600.61%
F12.3100.26%
RIVN13.0200.07%
CYD26.350-0.22%
HMC34.0600.61%
TM191.9403.34%
CVNA60.5902.63%
PAG212.00017.21%
LAD295.31013.82%
AN159.8006.61%
GPI239.80011.43%
ABG169.8707.9%
SAH63.5103.46%
TSLA362.440-4.71999%
GM83.6600.61%
F12.3100.26%
RIVN13.0200.07%
CYD26.350-0.22%
HMC34.0600.61%
TM191.9403.34%
CVNA60.5902.63%
PAG212.00017.21%
LAD295.31013.82%
AN159.8006.61%
GPI239.80011.43%
ABG169.8707.9%
SAH63.5103.46%
TSLA362.440-4.71999%
GM83.6600.61%
F12.3100.26%
RIVN13.0200.07%
CYD26.350-0.22%
HMC34.0600.61%
TM191.9403.34%
CVNA60.5902.63%
PAG212.00017.21%
LAD295.31013.82%
AN159.8006.61%
GPI239.80011.43%
ABG169.8707.9%
SAH63.5103.46%
Customer Experience
5 unique customer experience best practices to try this year
Customer experience is the number one brand differentiator. It is the holistic perception of customers and their interactions with an organization and its products and services throughout their relationship. Customer experience best...
How to lead successfully during times of volatility, uncertainty, complexity, and ambiguity — Joseph Michelli
As many of us have experienced the VUCA—volatility, uncertainty, complexity, and ambiguity—that business can bring, it's critical to understand how to lead in these trying situations as well. Joseph Michelli,...
Adapting to change: Being female-friendly in the service department
Being female-friendly is a necessity these days in all industries, including automotive, because the American woman is one of the most powerful economic forces on the planet. With $7 trillion...
5 simple ways to improve customer retention and satisfaction
If your clients aren’t happy with your services, you won’t be able to keep up with the other Key Performance Indicators (KPIs) that are essential for your service center’s success...
J.D. Power reveals the top awards for the 2023 U.S. EV experience ownership study
The 2023 U.S. electric vehicle experience ownership survey by J.D. Power revealed that, surprisingly, Tesla did not top the list for the best EV ownership experience.
According to J.D. Power, a...
Collaborate to own the customer experience
In the beginning, there was Microsoft. Apple arrived a year later. And they’ve been rivals ever since. But did you know, they’ve also been business partners?
Collaboration between competitors may not...
5 tips to make service more convenient for your customers
With nearly 165,000 auto repair and maintenance shops in the United States, you need your dealership to stand out. The key to success is making service more convenient for your...
Why dealers should ditch the whiteboard and go digital — Todd Katcher, Digital Dealership System
Although technology is well on its way to transforming the world of automotive retailing, a surprising number of dealers fail to realize how poorly optimized their businesses are for the...
How to foster customer loyalty during tough economic conditions
There's much debate among economists about when a recession is coming or if one is on the horizon. Some may even feel that we're already in one.
While the jury is...
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