TSLA362.440-4.71999%
GM83.6600.61%
F12.3100.26%
RIVN13.0200.07%
CYD26.350-0.22%
HMC34.0600.61%
TM191.9403.34%
CVNA60.5902.63%
PAG212.00017.21%
LAD295.31013.82%
AN159.8006.61%
GPI239.80011.43%
ABG169.8707.9%
SAH63.5103.46%
TSLA362.440-4.71999%
GM83.6600.61%
F12.3100.26%
RIVN13.0200.07%
CYD26.350-0.22%
HMC34.0600.61%
TM191.9403.34%
CVNA60.5902.63%
PAG212.00017.21%
LAD295.31013.82%
AN159.8006.61%
GPI239.80011.43%
ABG169.8707.9%
SAH63.5103.46%
TSLA362.440-4.71999%
GM83.6600.61%
F12.3100.26%
RIVN13.0200.07%
CYD26.350-0.22%
HMC34.0600.61%
TM191.9403.34%
CVNA60.5902.63%
PAG212.00017.21%
LAD295.31013.82%
AN159.8006.61%
GPI239.80011.43%
ABG169.8707.9%
SAH63.5103.46%


Customer Experience

On today's Inside Automotive, we're joined by Shep Hyken explores how dealerships can elevate their customer experience using AI

Leveraging AI as an asset in the dealership rather than being afraid of it – Shep Hyken

- August 28, 2023
Artificial Intelligence is changing how some companies conduct business, especially in customer service. It may already replace roles in some industries, but is that necessarily bad? On today's Inside Automotive,...
Sales & Marketing Inside Automotive
The CDK Dealership Xperience is said to unify workflows at the dealership. CDK Global CMO Barb Edson tells us what it's all about.

How to solve customer experience challenges and simplify operations – Barb Edson | CDK Global

- August 18, 2023
The retail automotive industry has been tasked with meeting today's rising consumer expectations and demands. As dealers adapt successfully, CDK Global has launched a new platform to assist with the...
Sales & Marketing Inside Automotive
Car shopping doesn't have to be stressful. With the right approach, you can help turn it into a fun, engaging, and empowering experience.

How to make car shopping more fun for your customers

- August 4, 2023
Car shopping should be e­njoyable, not intimidating. As a dealership owne­r, your job goes be­yond simply selling a car. It includes providing helpful advice­ and fostering an environment whe­re customers...
Sales & Marketing Articles
Matt Easton auditing sales

Simplify the sales pitch to help your customers take action — Matt Easton | Easton University

- August 2, 2023
In today’s world of social media, and information and choice overload, it's no wonder why customers often say, “I need to think about it.” There really is too much to...
CBT Now Sales & Marketing
Julian Treasure

Using conscious listening to aid salespeople in improving customer satisfaction — Julian Treasure

- July 28, 2023
In today's noisy, fast-paced, and competitive business landscape, effective listening and speaking are skills you should master. It ultimately impacts your bottom line. On today's Inside Automotive, we're pleased to...
Inside Automotive Sales & Marketing
Frye GA4 Google

Optimizing GA4 to improve the overall client experience — Kevin Frye | Jeff Wyler Automotive Family

- July 20, 2023
The shift to Google Analytics 4, or GA4, is at the forefront of many marketers' minds. On today's Inside Automotive, we're joined once again by the Marketing Director of Jeff...
Sales & Marketing Inside Automotive
When it comes to engaging with your customers, every interaction should be considered an opportunity to showcase your brand.

4 ways dealers and automakers can support customers and drive loyalty

- July 6, 2023
In the past three years, nearly every industry has experienced a dramatic shift in consumer expectations. The auto industry is no exception, with services like online car sales and EV...
Sales & Marketing Articles
Jennifer Suzuki,, process

Driving more strategic processes for today’s buyers — Jen Suzuki | eDealer Solutions

- June 29, 2023
They say 1.5 dealerships vetting processes start on the phone. The industry has seen an influx in volume regarding in-market buyers. On today's CBT Now, we're joined by Jennifer Suzuki,...
CBT Now Sales & Marketing
Matt Wahnon joins Inside Automotive to discuss changing customer service trends in the post-pandemic car business landscape.

Different shoppers mean different customer service practices — Matt Wahnon | Ocean Cadillac

- June 26, 2023
Today's car buyers are increasingly diverse and complex, which means dealers must constantly refine their customer service practices. On this episode of Inside Automotive, host Jim Fitzpatrick heads to Ocean...
Featured Sales & Marketing
Hyken employees experience

Shep Hyken’s top 3 ‘Golden Rules’ to improve the employee experience

- May 3, 2023
Employee experience should be prioritized and invested in as it ultimately impacts your bottom line. Joining us on another episode of Inside Automotive is Shep Hyken, customer service, and experience...
Sales & Marketing Inside Automotive


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