Tag: customer experience
Making the most out of your marketing strategy in today’s climate
As low inventory and chip shortages stick around, should dealers cut back or double down in their advertising spend? On today’s show, we’re pleased...
OfferLogix EVP Aaron Bickart on how to elevate digital transaction services...
On today’s show, we continue the conversation on digital retailing best practices and how the auto industry can elevate online transaction services. We're pleased...
Tips to increase consumer enthusiasm in the service department
The stark reality for dealerships remains that keeping customers loyal is difficult. After five years of ownership less than one in three-vehicle owners continues...
FL car dealership’s huge statement on retail: dealer lots aren’t going...
As you drive along the scenic NE 151st Street in Miami, a stunning seven-story building dominates the south side. It isn’t an apartment complex...
Dealers are raving about this latest digital retailing tool developed by...
On today’s show, we’re pleased to welcome back the team from Velocity Automotive Solutions, Gage Hathcock, Vice President of Dealer Relations, Kalah McCoy, Executive...
Five tips to improve customer retention in the service drive
We all know that locating new customers is more expensive than keeping the ones you have. Studies say it can be five times more costly...
Three key elements to help your car dealership adopt a service-centric...
On today’s exclusive CBT News Power Lunch, we’re pleased to welcome Darrel Ferguson, Director of Performance Management at Xtime, a Cox Automotive brand.
Ferguson begins...
J.D. Power’s Chris Sutton and JM&A Group’s Elliot Schor talk new...
J.D. Power and JM&A Group have come together to develop and increase F&I innovation, but it doesn’t end there. The companies will additionally offer...
Cox Automotive and Penske jointly develop automated vehicle retailing platform for...
Penske Automotive Group and Cox Automotive have debuted an industry-first automated digital retailing platform for vehicle sales. Joining us today to discuss this development,...
What are the best ways to involve the F&I department on...
Every dealership is set up the same way – sales, service, parts, and F&I all operate as their own separate departments. Each has a...
