Far too many retail dealership organizations and like-kind service businesses that I consult with sit on loads of great customer DMS data, and do nothing with it. It’s truly amazing...
"The speed of the boss is the speed of the team." On today's episode of Kain & Co., David goes over this quote and other reasons why the sales manager...
F&I per vehicle profits appear to be on the rise. Reports from five of the six publicly traded auto groups indicate that F&I gross profit per vehicle was up an...
In the last few years, a determined grassroots movement has sprung up around the country, and it is quietly making a difference. No, it’s not a political movement calling for...
For 50 years, loudspeakers in London subways have cautioned riders to watch their step when boarding and de-boarding. This omnipresent “Mind the Gap” alert undoubtedly has prevented numerous individuals from...
The phone is ringing. It’s a sales prospect. They’re not calling to chat. They found your vehicle on the Internet and (by calling you) they’re telling you they’re ready to...
Everyone could name someone they work with now that probably shouldn’t have the role they are in. They arrive at work with a chip on their shoulder, a lackadaisical or...
Today Mark discusses the importance of options. He believes if we don’t provide options then we limit our potential and lose the trust of our customers. Also on this episode,...
Heading into the end of the year, the US domestic vehicle market has declined noticeably, a trend expected by many to continue. For some, the drop comes as no shock....
CBT Automotive welcomes back David Lewis, Trainer and CEO of David Lewis & Associates. In this segment Jim and David discuss how the habits of the modern-day car shopper has changed and...