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BDC

3 tasks BDC staff should handle and 3 they should not

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The Business Development Center (BDC) is the central nervous system of many auto dealerships. It's the hub that makes things happen and the lifeblood...
inventory

Navigating auto sales during persistent inventory shortages — David Kain

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Inventory shortages are impacting almost all auto retail professionals, especially salespeople. So, what can car dealers do about it? Today on Inside Automotive, we’re...

The pros and cons of an external BDC for car dealerships

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Inbound phone calls are still your best low-funnel leads, so they must be handled properly. Many dealers believe their sales team should be able...

Busting five myths about external BDCs

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Everyone is struggling to hire right now. Simply having enough staff to pick up ringing phones is a challenge. Outbound calls are on the...
lead response email

The 3-part lead response email guaranteed to get a reply

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Automated email replies always feel dismissive to me. Like my inquiry is not important enough for an actual person to reply. Yet, most dealership...

Strategies your car dealership can use to reach new benchmarks this...

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How prepared are you for success in this first quarter of 2022? Typically a new year means car dealers are armed with new goals...
soft phone skills

The 4 soft phone skills that will matter in 2022

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When going on a first date, you wouldn’t show up looking like you just rolled out of bed, would you? Of course not! You'd...

CBT automotive newscast: December 20, 2021

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Featured Show: Bloomberg's Kevin Tynan shares his auto industry predictions for 2022 Much has taken place throughout the past year in retail automotive; from record acquisitions...

CBT automotive newscast: December 17, 2021

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Featured Show: How the power of networking creates more opportunities for women in automotive - Diana Kennedy, General Manager We all want to keep and retain...
BDC

5 habits of a successful BDC manager

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More than ever, the internet and phones are the “new” showroom, making your BDC a conduit to your bricks-and-mortar store. Increasingly, agents have the...