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The pros and cons of an external BDC for car...

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Inbound phone calls are still your best low-funnel leads, so they must be handled properly. Many dealers believe their sales team should be able to handle all those incoming calls, but the fact is up to 16% of calls are never answered. And for many shoppers, having a call go to voicemail means moving on […]
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Strategies your car dealership can use to reach new benchmarks...

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How prepared are you for success in this first quarter of 2022? Typically a new year means car dealers are armed with new goals and resolutions, but could there be something you’re missing? On today’s show, we’re pleased to welcome David Kain, President of Kain Automotive and host of Kain & Co., to tell us […]
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soft phone skills

The 4 soft phone skills that will matter in 2022

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When going on a first date, you wouldn’t show up looking like you just rolled out of bed, would you? Of course not! You’d go the extra mile to make sure you were presenting the best version of yourself. You might even greet your date at the door with flowers. So why go to all […]
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CBT automotive newscast: December 20, 2021

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Featured Show: Bloomberg's Kevin Tynan shares his auto industry predictions for 2022 Much has taken place throughout the past year in retail automotive; from record acquisitions...

CBT automotive newscast: December 17, 2021

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Featured Show: How the power of networking creates more opportunities for women in automotive - Diana Kennedy, General Manager We all want to keep and retain...
BDC

5 habits of a successful BDC manager

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More than ever, the internet and phones are the “new” showroom, making your BDC a conduit to your bricks-and-mortar store. Increasingly, agents have the critical role of converting online shoppers into showroom appointments. Is your BDC manager up to the task of properly training, motivating, and incentivizing agents to maximize opportunities? Highly successful BDC managers […]
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CBT automotive newscast: December 16, 2021

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 Inside Automotive: The Presidio Group's Jim Press and Brodie Cobb discuss today's automotive landscape Throughout the past year, we’ve seen The Presidio Group facilitate a number...

The best practices for car dealers to spotlight in preparation...

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The new year is approaching, yet many car dealers are still dealing with the effects of the COVID-19 pandemic. Today on Inside Automotive, we’re pleased to welcome back David Kain, President of Kain Automotive and host of CBT’s Kain & Co., to discuss what dealers need to focus on as the industry gears up for […]
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service

The simple idea for more service appointments

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Here’s an idea that is simple, but could be very impactful for any dealer with an online service scheduling tool: give it a health...
Brooke.ai

How Brooke.ai fills in the gaps when managing service appointments

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Proactive Dealer Solutions emerged as the BDC experts and pioneered the BDC concept, which has evolved into not just BDC but better customer experiences...