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In automotive, we rely on the CSI score to give us feedback – and the telephone experience is a high priority on that survey.

How a telephone system can increase your CSI score

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Customer Experience (CX) is created every time a customer engages with your dealership from car shopping research to ongoing service and repair work. It’s...
Managing your existing BDC can be a tall order, but it is worth exploring to find out if you can improve sales and service.

In-house vs external BDC: How and why to make a switch

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For a dealership, follow-up with customers is absolutely crucial. Some customers will choose which dealership to shop at based on interactions with salespeople over...
Ujj Nath joins Inside Automotive to discuss how platforms like myKaarma can boost BDC performance and improve fixed ops profitability.

Enhancing fixed ops performance with BDC software — Ujj Nath |...

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It is important to partner with the right vendors, especially when it comes to entrusting your dealership's fixed operations to a business development company...
Last September, Tom Masano Auto Group made the pivotal decision to adopt a new CRM. Immediately the auto group saw an influx of engagement.

Unleashing growth: what Tom Masano Auto Group did that transformed their...

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In the ever-evolving automotive industry, staying ahead of the competition requires embracing innovation. That’s exactly what Kevin Pitts and Tom Masano Auto Group did...
BDC

3 tasks BDC staff should handle and 3 they should not

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The Business Development Center (BDC) is the central nervous system of many auto dealerships. It's the hub that makes things happen and the lifeblood...
inventory

Navigating auto sales during persistent inventory shortages — David Kain

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Inventory shortages are impacting almost all auto retail professionals, especially salespeople. So, what can car dealers do about it? Today on Inside Automotive, we’re...

The pros and cons of an external BDC for car dealerships

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Inbound phone calls are still your best low-funnel leads, so they must be handled properly. Many dealers believe their sales team should be able...

Busting five myths about external BDCs

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Everyone is struggling to hire right now. Simply having enough staff to pick up ringing phones is a challenge. Outbound calls are on the...
lead response email

The 3-part lead response email guaranteed to get a reply

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Automated email replies always feel dismissive to me. Like my inquiry is not important enough for an actual person to reply. Yet, most dealership...

Strategies your car dealership can use to reach new benchmarks this...

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How prepared are you for success in this first quarter of 2022? Typically a new year means car dealers are armed with new goals...