Sunday, April 11, 2021
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BDC department - Sarah Vantine

Why your BDC department should focus on developing strong customer...

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The BDC department at the dealership plays a crucial role in the growth of the business. Today, we welcomed Sarah Vantine to the show to discuss changes in the BDC department. Vantine is the BDC Director of Scott Clark Auto Group in North Carolina.  Vantine begins the conversation by discussing the lessons learned in 2020. […]
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BDC

How dealers can improve their BDC processes

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With many dealerships bringing back furloughed sales and fixed ops employees, it’s a good time to remind ourselves that fixed operations are important to any dealership. And if you’re leading fixed ops, you’d be the first to say that dealerships should focus more on budget, planning, and personnel to improve consumer traffic and customer experience. […]
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mike cavanaugh

Mike Cavanaugh on the State of BDCs: ‘Dealers have to...

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The role of the BDC is becoming ever-important in today’s business climate. The days of having a call center type of environment where employees just set appointments have changed dramatically. Consumers now have a new set of expectations due to COVID-19 and it’s up to the BDC to be well-versed in customer service and have […]
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Sokal

The Benefits of Outsourcing Your Dealership’s BDC – Mark Sokal

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March and April were shaky months for many dealers nationwide, and their vendor partners also felt the sting of less than stellar sales as...
business development

Changing Your Dealership’s Approach to Business Development

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For the first time since California’s shelter-in-place order back in March, automotive retail expert David Kain is back on the road visiting and consulting Joe Cooper Auto Group through the Coronavirus recovery. What’s interesting about the pandemic experience is that it is regionalized. In Oklahoma, where Joe Cooper Auto Group is located, the virus count […]
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language

Are Your BDC Employees Using the Right Language During this...

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On this week’s episode of Kain & Co., host and President of Kain Automotive, David Kain talks about adapting the language your BDC uses during a crisis. Did you enjoy this segment? Please share your thoughts, comments, or questions regarding this topic with host Jim Fitzpatrick at jfitzpatrick@cbtnews.com. Car Biz Today, the official resource of the […]
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outbound call

Unleash Your BDC to Capture Pent Up Demand

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The auto industry has suffered a big blow in the last month. NADA has revised its new light-vehicle sales from the original forecast of 16.8 million units in 2020, down to 13 million units for the year. Ouch. But just because vehicle sales have decreased, doesn’t mean there isn’t demand. People who were planning to […]
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O'Regan's Auto

The Importance O’Regan’s Auto Group is Placing on Digital Retailing...

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As part of our continuing coverage of the Coronavirus, we’re pleased to welcome back David Kain, President of Kain Automotive, and host of Kain & Company right here on CBT. He is joined by Scott Dexter, Business Development Manager at O’Regan’s Automotive Group. Did you enjoy this interview? Please share your thoughts, comments or questions […]
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David Kain

Applying Your Core BDC Strategies to the Entire Dealership –...

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In an increasingly digital world, it’s time to refresh old standards and set higher expectations for your dealership. If you’re brainstorming new models for your dealership’s marketing, BDC, and sales training efforts, then our next guest has some advice you don’t want to miss. Recently, we had the chance to speak with David Kain, president […]
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database

Creating a Personal Database as a Salesperson

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 On this week’s episode of Kain & Co., David Kain talks about personal business development and how creating your own database of customer information can help immensely as a salesperson.   VIDEO TRANSCRIPT: David Kain: Hello and welcome to Kain & Company. I’m David Kain, president of Kane Automotive, and I appreciate you joining […]
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