Wednesday, November 25, 2020
Home Tags BDC

Tag: BDC

Increase Your BDC’s Efficiency and Effectiveness with Call Tracking Analytics from...

0
Recently, the CBT Automotive Network was on-location at NADA 2020 in sunny Las Vegas where host Jim Fitzpatrick spoke with Anthony Giagnacovo, CEO of CallRevu. VIDEO TRANSCRIPT: Jim Fitzpatrick: For the few dealers that are not as familiar with CallRevu, tell us what you guys do for dealers. Anthony Giagnacovo: We’ve been around for over […]
To access this post, you must log in or purchase – Monthly-17-95 or – Yearly-159.
BDC Strategy

Unlock Additional Finance and Service Revenue with a Comprehensive BDC Strategy

0
[Previously aired 11/07/19] On today’s show, we’re pleased to welcome back Sarah Vantine, BDC Director for Scott Clark Auto Group out of Charlotte, NC. Since we last spoke to Sarah, she has continued to grow and expand Scott Clark Auto’s BDC strategy to include finance and additional sales opportunities. VIDEO TRANSCRIPT:  Jim Fitzpatrick: Hi, everyone. […]
To access this post, you must log in or purchase – Monthly-17-95 or – Yearly-159.
bill wittenmyer

Bill Wittenmyer Discusses Elead’s Brand Refresh, New Partnerships, and The Need...

0
On today’s show, we’re pleased to welcome back Bill Wittenmyer, Vice President of Sales, Layered Apps and Competitive Accounts for elead, a well-known CRM solutions company in the retail automotive space. In this segment, Jim and Bill discuss the ins and outs of elead’s brand refresh, what they are exhibiting at NADA 2020, and the […]
To access this post, you must log in or purchase – Monthly-17-95 or – Yearly-159.
language

Using the Right Language When Speaking to the Customer

0
Many headaches can be avoided in the dealership by using the right language with customers. On this week’s episode of Kain & Co., David Kain talks about how salespeople and BDC agents should talk to both service and sales customers.   VIDEO TRANSCRIPTION: David Kain: Hello and welcome to Kain and Company here on the […]
To access this post, you must log in or purchase – Monthly-17-95 or – Yearly-159.
BDC

Revamp Your Dealership’s BDC with These Proven Strategies – Mike Cavanaugh,...

0
On today’s show, we’re pleased to welcome in Mike Cavanaugh, Executive Vice President for MAX Digital, who is here to discuss revamping your BDC in 2020 as well as the exciting releases at the upcoming NADA show. Be sure to check out their booth #3737C. VIDEO TRANSCRIPT: Jim Fitzpatrick: Hi everyone. Jim Fitzpatrick with CBT […]
To access this post, you must log in or purchase – Monthly-17-95 or – Yearly-159.
onboarding

Onboarding New Employees

0
On this week’s episode of Kain & Company, David Kain, President of Kain Automotive, talks about creating a substantial onboarding plan so that you can set the right tone for your new crew members and ensure that you are minimizing any potential for mistakes in your process.   VIDEO TRANSCRIPTION: David Kain: Hello and welcome […]
To access this post, you must log in or purchase – Monthly-17-95 or – Yearly-159.
David Kain

2020 Best Practices: The Importance of Personalizing Your Customer’s Buying Experience

0
As 2019 quickly comes to a close, dealers’ sights are now set on finishing the year strong and setting up solid expectations for the new decade. If you’re brainstorming new standards for your dealership’s marketing, BDC, and sales training efforts, then our next guest has some advice you don’t want to miss. We had the […]
To access this post, you must log in or purchase – Monthly-17-95 or – Yearly-159.
business development

How to Create an Efficient Business Development Dealership

0
Going beyond the current BDC model and creating a business development dealership makes all employees accountable for growth in sales and service. Business Development Centers (BDCs) are a great way to grow your dealership’s sales and service business when set up properly.  The trouble is that many I have encountered over the years were designed […]
To access this post, you must log in or purchase – Monthly-17-95 or – Yearly-159.

Bill Wittenmyer Discusses CRM Management, Growing Your BDC, and the Impact...

0
 On today’s show, we welcome back Bill Wittenmyer, partner and Vice President of sales and operations for Elead CRM, a CDK Global company. Jim and Bill discuss why the majority of dealers aren’t utilizing their CRMs to their fullest capabilities. They also tackle what makes a good CRM, how to grow your dealership’s BDC […]
To access this post, you must log in or purchase – Monthly-17-95 or – Yearly-159.
communication

How Your Dealership Staff Can Improve Their Communication with Customers

0
Successful customer interactions are just as important today as they were when the first cars left factories at the turn of the century. That said, how dealership staff carry out these interactions has changed significantly. A vast bulk of initial and follow-up communication is not conducted in person, as car dealers were wont to do […]
To access this post, you must log in or purchase – Monthly-17-95 or – Yearly-159.