TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%
TSLA435.790-6.31%
GM83.240-1.11%
F17.4400.79%
RIVN16.3001.1%
CYD56.7200.39%
HMC26.990-0.3%
TM189.950-1.89%
CVNA73.000-0.49%
PAG167.370-0.8%
LAD290.890-4.73%
AN187.720-6.02%
GPI316.340-10.09999%
ABG187.710-7.04%
SAH82.620-1.12%

Search for:

Bruce Tulgan

7 Common Leadership Challenges that Managers Face and How to Overcome Them – Bruce Tulgan, RainmakerThinking

- May 8, 2019
CBT welcomes back Bruce Tulgan, Founder and CEO of RainmakerThinking, popular author, and management consultant. On today's show, Bruce discusses what he calls 'the undermanagement epidemic'. He breaks down the...
Management & Leadership Auto News
newscast

7 Common Leadership Challenges that Managers Face and How to Overcome Them – Bruce Tulgan | How to Turn Recalls Into Positive Customer Experiences | Phone Calls: The Good, the Bad, and the Exceptional

- May 8, 2019
Today on CBTNews.com - Wednesday, May 8th, 2019: 7 Common Leadership Challenges that Managers Face and How to Overcome Them - Bruce Tulgan, RainmakerThinking CBT welcomes back Bruce Tulgan, Founder and CEO...
Daily Newscast
return customers

The Importance of Having Return Customers in the Service Drive – John Fairchild, Fixed-Ops Expert

- May 7, 2019
According to Cox Automotive’s latest study, Opportunities to Build Customer Loyalty, an estimated 70 percent of consumers who purchased or leased from a dealer did not return for service in...
Fixed-Ops Auto News
customer retention

Customer Retention: They Have to Like You

- May 7, 2019
From dealership standpoint, customer retention for the long term is totally dependent on personal relationships with your staff. The question “Would you take your car to the dealer for a repair...
Fixed-Ops Auto News
newscast

The Importance of Having Return Customers in the Service Drive – John Fairchild | Tesla Scrambles to Raise Funds with Bond and Stock Sale | Customer Retention: They Have to Like You

- May 7, 2019
Today on CBTNews.com - Tuesday, May 7th, 2019: The Importance of Having Return Customers in the Service Drive - John Fairchild, Fixed-Ops Expert According to Cox Automotive’s latest study, Opportunities to Build...
Daily Newscast
customer

Moving Dealerships From Transaction-Centric to Customer-Centric

- May 3, 2019
Looking to 2019 and beyond, margin compression and customer expectations are among several factors that will increase, while more pressure from both existing and new competition will complicate the automotive...
Sales & Marketing Auto News
Mark Rikess

Changes Your Dealership Can Make Today to Build a Lasting Sales Team – Mark Rikess

- April 30, 2019
On today’s show, we welcome back Mark Rikess, CEO of The Rikess Group, a training and consulting group focused on helping dealers implement a one-price selling method. In this segment,...
Management & Leadership Auto News
Car Buyer Journey

How the Car Buyer Journey Has Changed and What it Means for Your Dealership – Isabelle Helms, Cox Automotive

- April 29, 2019
On today’s show, we’re pleased to welcome back Isabelle Helms, vice president of research and market intelligence for Cox Automotive. Isabelle is here to discuss Cox’s recent 2019 Car Buyer...
Daily Automotive News Auto News
techs

Creating the Perfect Work Environment for Retaining Techs

- April 25, 2019
Dealerships nationwide are in the throes of a technician shortage. It’s one that NADA says could turn into a severe shortage in eight to ten years as auto techs retire...
Fixed-Ops Auto News
newscast

Chevy Dealer Tim Roberts Discusses MotorTrend’s CPO Program | Creating the Perfect Work Environment for Retaining Techs | How Much Time and Money Do You Waste On Team Building?

- April 25, 2019
Today on CBTNews.com - Thursday, April 25th, 2019: Chevy Dealer Tim Roberts Discusses MotorTrend's CPO Program You know those cars you have on your lot that aren't the same brand of vehicles...
Daily Newscast


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