Thursday, January 21, 2021

How to integrate diversity into your HR practices and dealership culture

Welcome to the first episode of Diversity in Automotive brought to you by TrueCar and CarNow, a weekly CBT News series focused on bringing a unique perspective to the conversation around diversity and inclusion in automotive retail. Hosted by the celebrated trainer, speaker, and author Cory Mosley, this weekly series addresses dealership culture, diversity in customer service, and creating opportunities for all.

In today’s segment, Cory Mosley is joined by an esteemed panel of automotive retail professionals. This panel includes Renay Winston, president of People Management Solutions, Sandy Zannino, founder of Innovative Auto HR, Stephen Moore, founder of Culture Booster, and Kerri Wise, VP of communications at TrueCar.

The panel begins by discussing some of the things that most leaders and managers get wrong when it comes to diversity in staffing and culture. Next, the experts weigh in on how dealers can do a better job of having their dealership staff accurately represent the diverse customer base. The conversation then turns to dealership culture and how to foster an inclusive environment for employees and customers. Lastly, the panel looks at how to identify if a hire decision is motivated by familiarity, bias, ignorance, or bigotry.

Join us next Thursday for another episode of Diversity in Automotive. Cory Mosley sits down with more auto retail professionals to discuss diversity with customer communications. 


Did you enjoy this episode of Diversity in Automotive? Please share your questions and comments with Jim Fitzpatrick at jfitzpatrick@cbtnews.com.

soundcloudBe sure to follow us on Facebook and Twitter to stay up to date or catch-up on all of our podcasts on demand.

While you’re here, don’t forget to subscribe to our email newsletter for all the latest auto industry news from CBT News.

Related Articles

WANADA Pres. John O’Donnell weighs in on recent political turmoil and how. D.C. dealers are being affected

After the recent violent attack on the U.S. Capitol building, all eyes have been on Washington D.C. as the new Biden Administration takes office....

Dale Pollak discusses current market conditions and new projects from Cox Automotive

On today’s show, we’re pleased to welcome back Dale Pollak, founder of vAuto and executive vice president of Cox Automotive, to discuss the state...

AI in the automotive industry: Handle with care

The auto industry is quite familiar with AI as it relates to automobile safety. Driver assistance technology AI will work at protecting consumers from...

Latest Articles

WANADA Pres. John O’Donnell weighs in on recent political turmoil and how. D.C. dealers are being affected

After the recent violent attack on the U.S. Capitol building, all eyes have been on Washington D.C. as the new Biden Administration takes office....

Dale Pollak discusses current market conditions and new projects from Cox Automotive

On today’s show, we’re pleased to welcome back Dale Pollak, founder of vAuto and executive vice president of Cox Automotive, to discuss the state...

AI in the automotive industry: Handle with care

The auto industry is quite familiar with AI as it relates to automobile safety. Driver assistance technology AI will work at protecting consumers from...

New and trending phrases customers are saying to auto dealers

The pandemic has shaped how customers are communicating with car dealerships. That’s not just in methodology, like preferring text messages to emails or phone...

CBT automotive newscast: January 21, 2021

Today’s Featured Interview: Dale Pollak discusses current market conditions and new projects from Cox Automotive On today’s show, we’re pleased to welcome back Dale Pollak, founder...