TSLA365.4401.88%
GM85.620-0.5%
F13.9700.09%
RIVN16.030-0.02%
CYD35.820-0.08%
HMC32.5200.905%
TM198.2005.72%
CVNA69.160-1.12%
PAG215.910-0.7%
LAD358.020-8.13%
AN203.670-3.55%
GPI278.270-3.57%
ABG208.500-0.31%
SAH75.900-0.62%
TSLA365.4401.88%
GM85.620-0.5%
F13.9700.09%
RIVN16.030-0.02%
CYD35.820-0.08%
HMC32.5200.905%
TM198.2005.72%
CVNA69.160-1.12%
PAG215.910-0.7%
LAD358.020-8.13%
AN203.670-3.55%
GPI278.270-3.57%
ABG208.500-0.31%
SAH75.900-0.62%
TSLA365.4401.88%
GM85.620-0.5%
F13.9700.09%
RIVN16.030-0.02%
CYD35.820-0.08%
HMC32.5200.905%
TM198.2005.72%
CVNA69.160-1.12%
PAG215.910-0.7%
LAD358.020-8.13%
AN203.670-3.55%
GPI278.270-3.57%
ABG208.500-0.31%
SAH75.900-0.62%

How to build a strong culture at any car dealership regardless of size or volume – John F. Bergstrom

With 16 dealerships named to Automotive News‘ ‘Best Places to Work’, Bergstrom Automotive had the most dealerships to make the list. On today’s show, we’re pleased to welcome John F. Bergstrom, Chairman and CEO of Bergstrom Automotive, a Wisconsin dealer group comprised of 30 stores, representing every volume brand sold in the U.S. He discusses what it takes to build a strong culture at any dealership regardless of size or capacity.

In this segment, Bergstrom and anchor Jim Fitzpatrick tackle the following topics including:

  • The impact that being named to Automotive News’ 2020 list of Best Dealerships to Work For, has had on the dealer group as a whole
  • The importance that company culture plays in the success of a dealership
  • What goes into building a successful and positive culture at a dealership
  • How the COVID-19 pandemic has affected Bergstrom Automotive
  • What their strategy looks like going into 2021
  • The role that charitable initiatives and community giveback plays in Bergstrom’s company culture
  • What’s next for Bergstrom Automotive
  • The concerns that Bergstrom has in the last quarter of the year, in regards to the automotive industry as a whole

Bergstrom Automotive is one of the top 50 automotive retailers in the U.S. with over 1,400 employees. In addition to his role as CEO, Bergstrom also sits on the board of directors for several organizations including The Green Bay Packers, Inc., the National Association of Corporate Directors, and the Fox Cities Performing Arts Center.


Did you enjoy this interview with John F. Bergstrom? Please share your thoughts, comments, or questions regarding this topic with host Jim Fitzpatrick at jfitzpatrick@cbtnews.com.

Be sure to follow us on Facebook and Twitter to stay up to date or catch-up on all of our podcasts on demand.

While you’re here, don’t forget to subscribe to our email newsletter for all the latest auto industry news from CBT News.

More from Management & Leadership
Dealership worker satisfaction high but newer employees more likely to leave, CDK study finds

Dealership worker satisfaction high but newer employees more likely to leave, CDK study finds

- September 1, 2026
On the Dash: Overall dealership worker satisfaction sits at 80%, but drops to 64% for one-to-three-year staff. Work-life balance and inadequate benefits emerged as this year's fastest-growing stress factors. 64%...
Retention expert reveals future-focused strategy dealers need to keep top talent

Retention expert reveals future-focused strategy dealers need to keep top talent

- August 10, 2026
Losing a top performer costs more than most dealers realize, often more than double an employee's salary. Turnover is something most dealerships will eventually face, but having a framework to...
How having happy, well-trained employees leads to happy car buyers

How having happy, well-trained employees leads to happy car buyers

- July 13, 2026
One of the oldest rules in the car business is "the customer is always right." When customers are consistently unhappy, the issue is rarely the customer but something off inside...
RevDojo CEO Kyle Disher reveals where dealers are losing sales opportunities

RevDojo CEO Kyle Disher reveals where dealers are losing sales opportunities

- July 1, 2026
As dealerships navigate a more competitive sales environment, many continue investing in staffing while searching for ways to improve performance from existing leads. According to Kyle Disher, Founder and CEO...
CBT News
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.