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Serra Automotive employs 3,000 employees across seven states and manages a network of 54 dealerships, 66 auto franchises, and 25 brands.

Serra Automotive’s Joe and Matt Serra on fostering a great culture...

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Recently, Jim Fitzpatrick had the opportunity to visit the Serra Automotive headquarters in Fenton, Michigan. On this episode of the Executive Profile, he is...
Purpose is the dealership's foundational framework on which it builds long-term company culture, goals, missions, and values.

How to unlock the power of purpose and drive your dealership...

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The bar to becoming a successful automotive group is extremely high. Worth $2.86 trillion in 2021, the automotive industry is indubitably one of the most...
Encouraging a culture of creativity and innovation within your organization makes employees feel much more comfortable sharing new ideas.

Fostering a culture of creativity to drive innovation in your dealership

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As with most sectors, the automotive industry must continue to come up with creative solutions and groundbreaking innovations to keep consumers happy. Professionals in...

How to create a welcoming and inclusive environment for female and...

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The automotive­ industry is predominantly controlled by a particular de­mographic: white and male. Unfortunately, this has cre­ated an intimidating or even unwe­lcoming environment for...
Let's take a look at some actionable steps you can take to prioritize diversity and inclusion and help your best players stick around.

Driving diversity: Embracing inclusion for automotive retail success [Part 2]

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The world around us is changing, and customers, as well as employees, are expecting companies to reflect these demographic shifts. In the last article...
Focusing on diversity and inclusion in the automotive industry has shifted from being a "nice-to-do" to an essential business initiative

Driving diversity: Embracing inclusion for automotive retail success [Part 1]

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Focusing on diversity and inclusion in the automotive industry has shifted from being a "nice-to-do" to an essential business initiative. Many automakers have started...
Open lines of communication and encouraging employee input can also help develop the best culture of accountability possible.

How to build a culture of accountability in your dealership

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Building a culture of accountability in any business is not easy, but it is critical for the success of teams, including those within dealerships....
mental health and wellbeing car dealership staff

6 mental health and wellness activities to promote positivity at the...

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The majority of people in leadership roles have heard the phrase “People are your best asset,” and many would agree this is true. Without...
Building a dealership culture inclusive of female employees

How to build a dealership culture that attracts and retains female...

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Throughout the past decade, women have undoubtedly begun to prove they can hold top leadership positions in the automotive industry. Dealership staff has started...
candidates

What should you look for when interviewing candidates for the dealership?

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Over the last year, you've lost employees because of everything that surrounds the shutdowns. But now that business is back in most dealership areas,...