TSLA409.990-12.25%
GM73.100-1.76%
F13.030-0.37%
RIVN13.350-0.44%
CYD50.4400.44%
HMC25.210-0.97%
TM187.370-3.31%
CVNA66.030-1.14%
PAG159.750-2.43%
LAD264.8902.97%
AN181.940-2.21%
GPI317.1803.56%
ABG176.280-2.89%
SAH74.0600.1%
TSLA409.990-12.25%
GM73.100-1.76%
F13.030-0.37%
RIVN13.350-0.44%
CYD50.4400.44%
HMC25.210-0.97%
TM187.370-3.31%
CVNA66.030-1.14%
PAG159.750-2.43%
LAD264.8902.97%
AN181.940-2.21%
GPI317.1803.56%
ABG176.280-2.89%
SAH74.0600.1%
TSLA409.990-12.25%
GM73.100-1.76%
F13.030-0.37%
RIVN13.350-0.44%
CYD50.4400.44%
HMC25.210-0.97%
TM187.370-3.31%
CVNA66.030-1.14%
PAG159.750-2.43%
LAD264.8902.97%
AN181.940-2.21%
GPI317.1803.56%
ABG176.280-2.89%
SAH74.0600.1%

Headlines

Can Offering Car-Subscription Service Options Benefit Dealers?

- March 14, 2018
In today’s marketplace, permanence is a thing of the past. Consumers can subscribe to an online marketplace that allows them to order items that they can choose to keep or...
marketing

Is Your Digital Marketing Plan Reaching its Full Potential?

- March 13, 2018
The NADA Show 2018 is quickly approaching and companies cannot wait to introduce what they have been working on over the last year to the automotive dealership and retail communities....
brand loyalty

Automotive Brand Loyalty: Why Is It Important, and Who is Doing It Well?

- March 13, 2018
One of the best ways to start a conversation about brand loyalty is to think about our purchasing commitments. A great place to start is to think about food. Most...
physical location

Why Your Physical Location Matters and How It Can Be Leveraged Online

- March 13, 2018
If we’ve learned anything over the last few years, it’s that consumers still enjoy visiting a physical dealership to sign on the dotted line. Even if consumers have a good...
Service

If Your Service BDC Isn’t Staffed Correctly, It’s Not Working

- March 12, 2018
If your service BDC isn't staffed correctly, It's not working. According to John Traver, CEO and Principal of Traver Connect, dealerships need to be treating their service department BDC as...
digital ecosystem

Is Today’s Digital Ecosystem Meeting the Needs of Dealerships?

- March 12, 2018
What happens when the most vital systems in your overall technology ecosystem also garner the lowest satisfaction and loyalty rates? For a sample profile of franchise dealers, which included 229...
social media

Three Ways to Step Up Your Social Media Game in 2018

- March 12, 2018
Just weeks into 2018, the social media landscape was rocked by major news from Facebook that the world’s largest social network is downgrading organic content from brands. As Facebook announced,...

How Should You Be Sharing Content On Your Dealership’s Social Media Accounts?

- March 9, 2018
Sarah Epstein, Director of Social Media at Cars.com gives insight to what content you should be sharing on your dealership's social media accounts and how to customize each post specifically for...
fixed first visit

Keys to Improving Fixed-First-Visit

- March 9, 2018
When a customer comes to your service department with a problem, they expect you to fix it. It is your job. Unfortunately, fixing it right the first time does not...
customer satisfaction

How to Increase Profits & Customer Satisfaction

- March 9, 2018
Remember our 2018 New Year Resolution on how make your dealership more profitable by increasing customer satisfaction and creating more profit retention while lowing the cost of doing business? Good!...
CBT News
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.