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Cox Automotive’s Flying Doctor Program leads the charge in EV integration and safety – Brandon Carter

It is critical that EV batteries are safe and well-managed, especially as EV adoption ramps up. Cox Automotive has created a new ‘Flying Doctor Program’ designed to address emergency battery-related incidents at dealerships and on the road. In the latest episode of Inside Automotive, host Shyann Malone is joined by Brandon Carter, Cox Automotive’s engineering manager, to further elaborate on the program. 

Key Takeaways 

1. During the interview, Brandon Carter emphasized the importance of safety and preparedness in managing EV batteries due to the increasing adoption rate of EVs. One of the solutions discussed was Cox Automotive’s Flying Doctor program, which responds to emergency battery incidents. The program highlights the critical need for safe handling, repair, and disposal of damaged batteries, both at dealerships and on the road.

2. The Flying Doctor program is a comprehensive solution that addresses various aspects of battery pack management, including recovery, repair, packaging, and return to the original vehicle or recycling facility. Carter explains that the program ensures high-quality repairs and safety for all involved by diagnosing, repairing, and validating battery packs.

3. According to Carter, handling EV batteries requires specialized skills such as a good understanding of electrical components, hands-on automotive experience, and a strong focus on safety. To ensure that technicians are proficient in battery pack repairs, Cox Automotive trains them using the 70/20/10 approach.

4. The program’s impact significantly bridges the gap between industry readiness and customer needs. It provides timely and efficient services, which help customers avoid longer wait times for repairs, especially in emergencies. The program is seen as promoting the momentum and expansion of the EV industry.

5. Looking ahead, Carter notes the need for expanded services and trained personnel as EV technology advances, with higher voltage batteries becoming more prevalent. Cox Automotive plans to expand its services and employee count to meet the growing demand and regional response efforts.

"So the EV industry is a new and emerging market, of course. As a country, I think we're still adapting and learning how to integrate these vehicles and technologies into our dealers and service centers." - Brandon Carter.

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Jaelyn Campbell
Jaelyn Campbell
Jaelyn Campbell is a staff writer/reporter for CBT News. She is a recent honors cum laude graduate with a BFA in Mass Media from Valdosta State University. Jaelyn is an enthusiastic creator with more than four years of experience in corporate communications, editing, broadcasting, and writing. Her articles in The Spectator, her hometown newspaper, changed how people perceive virtual reality. She connects her readers to the facts while providing them a voice to understand the challenges of being an entrepreneur in the digital world.

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