4 customer personality types and how to win their business every time
Every customer who walks into a dealership is sending signals, but are you listening? Learning to read your customers and meet them where they are can build trust and close...
TSLA390.8209.19%
GM75.770-1.12%
F11.880-0.2001%
RIVN15.020-1.38%
CYD40.000-1.21%
HMC24.090-0.25%
TM188.710-3.91%
CVNA382.600-13.2%
PAG169.840-1.68%
LAD290.9000.78%
AN210.000-2.38%
GPI353.670-3.2%
ABG203.010-0.68%
SAH76.430-2.32%
TSLA390.8209.19%
GM75.770-1.12%
F11.880-0.2001%
RIVN15.020-1.38%
CYD40.000-1.21%
HMC24.090-0.25%
TM188.710-3.91%
CVNA382.600-13.2%
PAG169.840-1.68%
LAD290.9000.78%
AN210.000-2.38%
GPI353.670-3.2%
ABG203.010-0.68%
SAH76.430-2.32%
TSLA390.8209.19%
GM75.770-1.12%
F11.880-0.2001%
RIVN15.020-1.38%
CYD40.000-1.21%
HMC24.090-0.25%
TM188.710-3.91%
CVNA382.600-13.2%
PAG169.840-1.68%
LAD290.9000.78%
AN210.000-2.38%
GPI353.670-3.2%
ABG203.010-0.68%
SAH76.430-2.32%
F&I
The talent factory: How to build F&I rockstars from within
Across the country, car dealerships are increasingly facing a new problem: finding and keeping the right people on staff. As veteran employees retire and customer expectations shift, dealers are rethinking...
Transparency trouble: How top dealers win trust from the start
The automotive retail industry is facing a transparency tipping point. Today's car buyers are better informed than any previous generation, and they are losing patience with dealerships that still rely...
Underwater deals rise to near-record highs, Edmunds says
On the Dash:
Negative equity reaches near-record levels, increasing rollover debt and total vehicle financing costs.
Longer loan terms and higher rates are slowing equity buildup and raising monthly payments.
...
The key to closing deals underwater
The rise of negative equity challenges dealerships and customers alike. On today's episode of F&I Today, Paul Brown, Vice President of Ascent Dealer Services, explains how negative equity affects trade-in...
Closing the gap between F&I and service
Dealerships can increase customer satisfaction and drive long-term profits by improving communication between finance and insurance (F&I) and service departments, Paul Brown, Vice President of Ascent Dealer Services, said on...
Training builds skills – Development builds results
The industry still confuses training with development
Nearly every company that supports dealership F&I departments claims to offer training and development. In practice, those two terms are often used interchangeably, even...
Profit participation pressures reshape dealership warranty strategies
Dealerships across the country are reassessing lifetime limited warranty programs as rising repair costs and shifting profit participation dynamics begin to impact long-term performance. During today’s Training Camp episode, Rob...
Driving profits when service contracts fall short
To improve F&I results, dealerships need to address a widening performance gap, according to VP of Ascent Dealer Services, Paul Brown. On the latest episode of F&I Today, Brown attributes...
How F&I experts can leverage data, technology to enhance customer experience
From analyzing past deals to presenting products early, Paul Brown details how finance professionals can turn data into meaningful customer engagement on today’s episode of F&I Today.
Brown, Vice President of...
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