Monday, May 23, 2022

Connecting With Your Customers

Don’t skip this in your Service Drive By John Fairchild When a customer enters the Service Drive, do you smile? Do you make eye contact? Do you say hello? Do you introduce yourself? Are you connecting with your customers? These are, of course, the expected reactions Service Advisors should make when customers enter the lane, actions […]
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John Fairchild
John has more than 35 years of experience in fixed-operations management and consulting, and trains fixed-ops staff to improve performance and customer service. He started working in auto repair and parts at age 15 and over time held numerous positions at dealerships, including general manager. Visit the website

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