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service

4 Disciplines that Create a Standard of Accountability in the...

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In almost every state across the U.S., dealership service departments were considered essential services and allowed to remain open throughout the COVDID-19 pandemic. With the majority of showrooms closed at some point between the months of March and June, service departments largely became the breadwinners for the dealership. This meant that fixed-ops managers and service […]
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service technicians

Taking Care of Your Service Technicians

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On this week’s episode of the Weekly Tune-Up, CBT’s Jim Fitzpatrick talks to fixed-ops expert, and regular CBT contributor, John Fairchild of Fairchild Automotive Solutions. The two discuss the current automotive technician draught and how you can retain your technicians by providing incentives based on their performance.
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acquisition

Customer Acquisition and Retention

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On this week’s episode of the Weekly Tune-Up, CBT’s Jim Fitzpatrick talks to fixed-ops expert, and regular CBT contributor, John Fairchild of Fairchild Automotive Solutions. Jim and John discuss the customer acquisition in the service department and how to effectively retain those customers.   VIDEO TRANSCRIPTION: Jim Fitzpatrick: Hi everyone. Thanks so much for joining […]
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technicians

The Best Way to Pay Technicians

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On this week’s episode of the Weekly Tune-Up, CBT’s Jim Fitzpatrick talks to fixed-ops expert, and regular CBT contributor, John Fairchild of Fairchild Automotive Solutions. Jim talks to John about what he and many others think is the best way to pay technicians.   VIDEO TRANSCRIPTION: Jim F.: Hi everyone. Thanks so much for joining me. […]
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fixed-ops

Current Trends and Challenges in Fixed-Ops

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On this week’s episode of the Weekly Tune-Up, CBT’s Jim Fitzpatrick talks to fixed-ops expert, and regular CBT contributor, John Fairchild of Fairchild Automotive Solutions. Jim and John talk about creating a convenient customer experience, getting the most out of your team, and other current trends and challenges pertaining to fixed-ops.   VIDEO TRANSCRIPTION: Jim Fitzpatrick: […]
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newscast

Why Dealers Should Invest in More Training for Their F&I Staff...

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 CBT News Week In Review for Friday, August 2nd, 2019: Why Dealers Should Invest in More Training for Their F&I Staff – Adam Marburger &...

Generate More Fixed Ops Revenue Using John Fairchild’s 5 Step...

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 Generate More Fixed Ops Revenue Using John Fairchild’s 5 Step TO Strategy VIDEO TRANSCRIPT:  Jim Fitzpatrick: Thanks so much, John, for joining us. John Fairchild: Yes, sir! Jim Fitzpatrick: Yeah. You had an article recently that caught our eye. It was about the TO method as it relates to service. Talk to us about […]
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newscast

Generate More Fixed Ops Revenue Using John Fairchild’s 5 Step TO...

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 Today on CBTNews.com - Tuesday, July 30th, 2019: Generate More Fixed Ops Revenue Using John Fairchild's 5 Step TO Strategy If you're a salesperson working in...
newscast

Week In Review: How Dealerships Can Adapt to Changes in Consumer...

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CBT News Week In Review for May 10th, 2019: How Dealerships Can Adapt to Changes in Consumer Demand - Brian Finkelmeyer, vAuto Auto sales were reported...
newscast

The Importance of Having Return Customers in the Service Drive –...

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Today on CBTNews.com - Tuesday, May 7th, 2019: The Importance of Having Return Customers in the Service Drive - John Fairchild, Fixed-Ops Expert According to Cox...