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Chris Kari, dealer principal at Kari Toyota in Superior, Wisconsin, spoke with CBT News about how he turned a last-ditch effort to curb fleet costs into a money-making rental program.

Q&A with Toyota dealer Chris Kari: Can daily rentals make fleet...

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The cost of courtesy loaner fleets presents a familiar challenge for every dealer: Spend on cars that can win customers and increase some RO...
F&I

Show & sell: How to lean into online F&I education

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Two of the larger generations of car buyers are practically living online. Millennials and Gen Z research everything to not only find the best...
data

Data analytics in F&I – Remember, humans are behind the numbers

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When dealerships use data to take a more granular look at how the different departments are performing, it can uncover a lot – positive...
customer surveys

Are customer surveys actually hurting the overall customer experience? It depends

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Car dealers rely heavily on acquiring and improving customer feedback, but could those customer surveys hurt the overall experience? Joining us on CBT Now...

Don’t let band-aid solutions compromise your CSI – Jennifer Suzuki |...

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Today on Inside Automotive, we discuss client retention in the service department with Jennifer Suzuki, President of eDealer Solutions and acclaimed sales trainer. Jennifer focuses on...
women

How to attract and retain more women in F&I in 2022

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March is International Women’s Month and probably the perfect time to look at how the F&I market looks for women in F&I. 2022 is...
Brooks

Insignia Group’s James Brooks shares how dealers can increase their bottom...

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How are you increasing your sales and bottom line going into the new year? If you haven’t considered personalization and accessories as a source,...
time

Use preloaded ancillary bundles to give F&I more time, more profit

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In the dealership, time is everything. Your staff needs time to sell the car, appraise the trade, and work the deal. Time truly is money. When...
service

Don Reed on key strategies to help your service team get...

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Have you purchased equipment for your service team that isn’t being used? Or maybe it just isn’t being used as often as it should...
inventory

Tips for managing lean parts inventory

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For all dealerships, the parts department is as much of a gamble as new car sales. Ordering for inventory is a necessity to ensure...