Wednesday, December 2, 2020
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inventory

Tips for managing lean parts inventory

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For all dealerships, the parts department is as much of a gamble as new car sales. Ordering for inventory is a necessity to ensure customer satisfaction in both retail parts sales and the service department, but it’s unpredictable which parts will be in demand. NADA reports that an average dealership has around $50,000 in parts […]
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social media

F&I and Social Media – 4 Ways to Boost Profits &...

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The typical dealer spends thousands of dollars a month on advertising. The car deals, the service department coupons, the parts specials…you see them in direct mail, on TV, in your email (all the time it seems). When it comes to social media like Facebook, Twitter, or Instagram, there has been a dramatic increase in dealership […]
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podium

Ideas to improve your online reputation

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  On this week’s episode of Kain & Co., David speaks with Nico Dato, Head of Marketing for Podium on the importance of a dealership’s online reputation and how to positively grow your review strategy. Topics addressed will include: Why you need a reputation strategy How to garner good quality reviews Which platforms will positively […]
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customer retention

Increase customer retention with this simple step

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  On today’s Tip of the Day, Brian Pasch tells you how to increase customer retention rate and CSI by implementing this simple step at you dealership.
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connecting with your customers

Connecting With Your Customers

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Don’t skip this in your Service Drive By John Fairchild When a customer enters the Service Drive, do you smile? Do you make eye contact? Do you say hello? Do you introduce yourself? Are you connecting with your customers? These are, of course, the expected reactions Service Advisors should make when customers enter the lane, actions […]
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CBT News – September 2, 2015

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On today's show: Mike Esposito, President and CEO of Auto/Mate, explains why CSI scores have nothing to do with loyalty Todd Gunderson, VP of...