TSLA348.750-6.06001%
GM86.2700.09%
F13.870-0.08%
RIVN16.070-0.73%
CYD38.210-2.18%
HMC31.8600.53%
TM194.4802.48%
CVNA74.040-0.05%
PAG217.010-0.84%
LAD370.360-0.68%
AN200.0901.34%
GPI263.9501.91%
ABG211.6200.95%
SAH79.6800.39%
TSLA348.750-6.06001%
GM86.2700.09%
F13.870-0.08%
RIVN16.070-0.73%
CYD38.210-2.18%
HMC31.8600.53%
TM194.4802.48%
CVNA74.040-0.05%
PAG217.010-0.84%
LAD370.360-0.68%
AN200.0901.34%
GPI263.9501.91%
ABG211.6200.95%
SAH79.6800.39%
TSLA348.750-6.06001%
GM86.2700.09%
F13.870-0.08%
RIVN16.070-0.73%
CYD38.210-2.18%
HMC31.8600.53%
TM194.4802.48%
CVNA74.040-0.05%
PAG217.010-0.84%
LAD370.360-0.68%
AN200.0901.34%
GPI263.9501.91%
ABG211.6200.95%
SAH79.6800.39%


Weekly Tune-up

retention

Tully Williams shares the keys to 70% service retention

- August 24, 2026
CBT News launched its first-ever live broadcast on August 24, 2026, streaming across all its social media platforms. Joining Co-Founders Jim and Bridget Fitzpatrick on this inaugural episode is Tully...
Service Drive Fixed-Ops
How training and transparency drove service to a 90% sent rate

How training and transparency drove service to a 90% sent rate

- July 27, 2026
A great service department doesn't happen by accident. It takes deliberate investment in people, training, and the tools that help teams do their jobs well. On today’s episode of Service Drive,...
Service Drive Fixed-Ops
How dealers can prevent process drift during a DMS transition 

How dealers can prevent process drift during a DMS transition 

- July 13, 2026
As dealerships adopt new technology and DMS platforms, fixed ops leaders must protect the fundamentals that drive customer trust, service revenue and retention. Joining us on today’s episode of Service...
Service Drive Fixed-Ops
8 habits of highly successful service advisors | Dynatron

8 habits of highly successful service advisors

- July 13, 2026
Fixed Operations has become one of the most important—and most underleveraged—opportunities for dealerships looking to drive profitable growth, improve retention, and combat increasing margin pressure. Today's service advisor plays a...
Fixed-Ops Publishing Partners
Toma, AI fixes the gaps that are costing you service customers

AI fixes the gaps that are costing you service customers

- April 28, 2026
There are multiple areas where service breaks down, but most of it traces back to communication, specifically on the phone and over text, where customers are actually deciding whether to...
Fixed-Ops Publishing Partners
Dealers debate mobile service expansion as OEM support fuels industry change

Dealers debate mobile service expansion as OEM support fuels industry change

- April 20, 2026
Mobile service continues to divide dealership fixed operations strategies, with some dealers fully scaling mobile fleets while others rely on pickups and deliveries or traditional service drive models. During the...
Service Drive Dealer Interviews
How Tom Wood Group’s advisor handbook aims to boost fixed ops inconsistencies

How Tom Wood Group’s advisor handbook aims to boost fixed ops inconsistencies

- April 6, 2026
In fixed operations, inconsistency across stores and unclear expectations can create real challenges for both teams and customers. To address this, William Demaree, Group Director of Fixed Operations at the...
Service Drive Fixed-Ops
Sandy Fitzgerald-Angello, leadership

Sandy Fitzgerald-Angello’s blueprint for the ‘7 Cs’ of effective leadership

- February 9, 2026
Welcome to another episode of Loyalty-Based Sales Strategies, with host Jen Suzuki. Today, we’re joined by Sandy Fitzgerald, Vice President and Dealer Operator at Pohanka Automotive Group, and the newly...
Loyalty-Based Sales Strategies Tips & Training
service

Integrity invites obligation: The hidden power on doing what’s right in service

- October 30, 2025
In the world of automotive fixed operations, integrity isn’t a slogan—it’s the foundation upon which every profitable, sustainable relationship is built. As service advisors and service managers, we are the...
Fixed-Ops Articles
Service drive walkarounds are often seen as a way to spot flaws and generate revenue, but Nolan Armpriester says they have a greater purpose

Nolan Armpriester highlights why dealers need to rethink service walkarounds to focus on trust 

- September 8, 2025
Service drive walkarounds are often seen as a method to identify flaws and generate revenue. However, Nolan Armpriester, the Director of Operations at Kinley Automotive Group, believes they should serve...
Fixed-Ops Service Drive

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vAuto Launches Test Drive, New Initiative to Scale and Speed Product Innovations 
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U.S.-Canada tariffs add concerns for dealers, Volvo expands EV safety alerts, Experian sees hybrid financing jump
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U.S.-Canada tariff fight raises new concerns for North American dealers
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Volvo expands connected safety alerts across its EV lineup
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Hybrid financing jumps as EV demand cools, Experian reports
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2026 Honda Accord continues to prove why midsize sedans are a winner


CBT News
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