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service

How service managers can drive profits and keep customer service intact...

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Welcome to another edition of Inside Automotive with anchor Jim Fitzpatrick. We're joined by Jennifer Suzuki, President of eDealer Solutions, acclaimed sales trainer, and...
service visit

Why booking the first service visit is key for customer retention

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With new vehicle inventory still hard to obtain and used car prices significantly higher than just a year ago, it’s to be expected that...
service advisor

5 focused strategies to bring a wayward service advisor back in...

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In the automotive realm, the salespeople are superstars, capable of selling big-ticket items. In most dealerships, however, the service advisor is responsible for generating...
UVeye

UVeye tech now available to dealers with CDK Global’s Fortellis platform

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Around 15,000 dealerships across the United States now have access to UVeye’s new technology that helps expedite repair orders with the use of cameras and scanners....
retail automotive

The value fixed operations training can bring to your car dealership

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Welcome to another episode of Service Drive with Don Reed, CEO of DealerPRO Training. One of Reed's fixed operations specialists from DealerPRO Training recently spent...
Michael Roppo

Is this mistake costing your service drive lucrative business? – Michael...

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We’re now in the second quarter of the year after a robust and profitable 2021 for many in the industry. Today on Inside Automotive,...

Want to drive more upsells in the service lane? Find out...

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Everyone needs their car maintained and serviced, making fixed ops one of the most heavily visited departments for your auto customers. So, how are...

Tires are the new oil change!

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It was 1990 and the dealership was Marvin Star Cadillac in Toronto, Canada. This was the first dealership I visited when I started my...
retail automotive

4 ways car dealers and fixed ops managers can amplify service...

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In Good to Great, by author and business researcher Jim Collins, most top executives are successful because they have BHAG or Big Hairy Audacious Goals. Their goals...

Tips to improve the close on service transactions

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For most dealerships, the aim for 100% service absorption is a lofty goal. Achieved, it pays the overhead expenses completely for the month, alleviating pressure on the rest of the departments for profitability. That’s especially important when the sales department isn’t able to hold gross in every deal, like the industry pre-COVID. While the sales […]
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