Friday, May 27, 2022
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training

The value fixed operations training can bring to your car dealership

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Welcome to another episode of Service Drive with Don Reed, CEO of DealerPRO Training. One of Reed's fixed operations specialists from DealerPRO Training recently spent...
service advisor

5 focused strategies to bring a wayward service advisor back in...

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In the automotive realm, the salespeople are superstars, capable of selling big-ticket items. In most dealerships, however, the service advisor is responsible for generating...
Michael Roppo

Is this mistake costing your service drive lucrative business? – Michael...

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We’re now in the second quarter of the year after a robust and profitable 2021 for many in the industry. Today on Inside Automotive,...

Want to drive more upsells in the service lane? Find out...

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Everyone needs their car maintained and serviced, making fixed ops one of the most heavily visited departments for your auto customers. So, how are...

Tires are the new oil change!

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It was 1990 and the dealership was Marvin Star Cadillac in Toronto, Canada. This was the first dealership I visited when I started my...
training

4 ways car dealers and fixed ops managers can amplify service...

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In Good to Great, by author and business researcher Jim Collins, most top executives are successful because they have BHAG or Big Hairy Audacious Goals. Their goals...

Tips to improve the close on service transactions

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For most dealerships, the aim for 100% service absorption is a lofty goal. Achieved, it pays the overhead expenses completely for the month, alleviating pressure on the rest of the departments for profitability. That’s especially important when the sales department isn’t able to hold gross in every deal, like the industry pre-COVID. While the sales […]
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training

Why trust is a must for growing and retaining your...

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No matter what business you are in, retaining and growing your customer base must be a priority in your business plan and operational culture. On the latest episode of Service Drive, host Don Reed, CEO of DealerPRO Training, discusses the importance of retaining your existing customers. Keeping your customers coming back sounds simple enough, yet […]
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Spring

Groundhog sees his shadow, but service departments should prep for...

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Another six weeks of winter are coming, according to the least official weather predictor in the nation. Punxsutawney Phil saw his shadow on Tuesday, and that lore says that winter is going to stick around for another month and a half. The massive, majestic rodent might not indicate that Spring is around the corner, but […]
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reconditioning

The importance of reducing time-on-task in your car dealership’s recon department

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As auto dealerships continue to navigate the challenges of a prolonged new vehicle inventory shortage and disruptions within the supply chain, many now face...