Tuesday, December 1, 2020
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service appointments

6 strategies to help your fixed-ops dept. sell more service appointments...

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In today’s digital landscape, building trust with customers virtually is a necessary skill to have in your service department. On today’s show, we are going in-depth on how to increase your profits starting with the initial customer call. We’re pleased to welcome back Don Reed, CEO of DealerPRO Training, one of the nation’s top fixed-ops […]
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fixed-operations

How to become a better fixed-operations manager in your dealership

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Welcome to the first episode of Service Drive with Don Reed, a monthly CBT News series focused on automotive fixed-operations. Hosted by the celebrated trainer, speaker, and CEO of DealerPRO Training, Don Reed, this monthly series addresses different topics and a variety of challenges that dealers face in today’s market. Don will also identify some […]
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Planet Subaru

Service Manager Christa Collins on Training New Fixed-Ops Hires from Scratch

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What separates one service department from the next? Some may say the service technicians and the work they do. Today we’ll learn about a training program that Christa Collins, Service Manager of Planet Subaru, wrote for her technicians and other best practices in the service department from her perspective. Planet U (University) is a fixed-ops […]
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service department

Five Marketing Strategies to Increase Service Department Sales

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According to the National Automobiles Dealers Association, almost 50 percent of a dealer’s gross profits are generated by the service department. For many dealerships, service departments can be a significant revenue stream for dealerships—especially during a time where car purchases can be unstable. However, much like everything else, it’s all about messaging. A Cox Automotive […]
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service

4 Disciplines that Create a Standard of Accountability in the Service...

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In almost every state across the U.S., dealership service departments were considered essential services and allowed to remain open throughout the COVDID-19 pandemic. With the majority of showrooms closed at some point between the months of March and June, service departments largely became the breadwinners for the dealership. This meant that fixed-ops managers and service […]
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service

Bill Springer on What Consumers Value Most in the Service Department

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DriveSure surveyed nearly 2,000 vehicle owners to find out what it takes to retain their service business at car dealerships and Bill Springer, President of DriveSure is here to discuss those findings. The majority of the car owners that were surveyed in the 2020 Dealership Service Retention Report have their vehicles serviced at new car […]
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social distancing

Keeping Your Service Drive Packed in a World of Social Distancing

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As our world gets back to work after the initial pandemic shutdown, we are noticing successful social distancing protocols implemented all around us. Grocery and other stores now monitor the number of people in the store, with markings on the floor to remind people to social distance. Many restaurants have been allowed to reopen with […]
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Lee Harkins

The Approach Lee Harkins Says Most Dealers are Missing in Fixed-Ops

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On today’s show, we’re pleased to welcome back Lee Harkins, President and CEO of M5 Management Services. In this segment, Lee and Jim discuss some practical strategies service departments can implement today. Did you enjoy this interview? Please share your thoughts, comments, or questions regarding this topic with host Jim Fitzpatrick at jfitzpatrick@cbtnews.com. Car Biz […]
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Dealer Forward

Dealer Forward: Reimagining Automotive Retail Episode 4

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Welcome to the third episode of Dealer Forward: Reimagining Automotive Retail, a weekly panel discussion that focuses on building resilience in three key auto...
active delivery

The Active Delivery Process

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On this week’s episode of the Weekly Tune-Up, Jim Fitzpatrick is once again joined by guest host Michael Roppo, President of Automotive Management Resources. The two wrap up their discussion on the 7 Customer Contact Selling Points with point number seven, the active delivery process. VIDEO TRANSCRIPT: Jim Fitzpatrick: Hi, everyone. Jim Fitzpatrick with the […]
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