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Mid adult manager using digital tablet while talking to service advisors in auto repair shop.

From overwhelmed to aligned action: Empowering service advisors for success

Over the last three years, dealerships have had to rely on service to bring in more profit than ever. And service advisors play a...
By strategically building their own service-to-sales pipeline, dealers of all sizes and OEMs can fuel their service drive’s profitability

How to adapt your dealership to navigate the service-to-sales evolution

The service department has always proven to be a major driver of profitability for dealers of every size. Even so, current market dynamics are increasingly...
Auditing your service scheduling process is the best way to find potential bottlenecks and implement techniques to improve fixed operations. 

Auditing your dealership’s service scheduling processes

The gateway to your dealership’s service department is scheduling. Make this process effortless, and the journey for a satisfied customer gets off on the...

Time: your most precious, most perishable, and most profitable product

I was introduced to a new term recently, “aftersales.” After 40+ years in the automotive business I was unfamiliar with the word. Aftersales refers...

The Urban League and NADA are working together to train mechanics

The severe lack of auto technicians in the U.S. has prompted a number of initiatives to hire trained mechanics at auto dealerships. The National Automobile...
service advisor

5 focused strategies to bring a wayward service advisor back in...

In the automotive realm, the salespeople are superstars, capable of selling big-ticket items. In most dealerships, however, the service advisor is responsible for generating...
retail automotive service departments performance pro forma compensation

Why multipoint inspections are critical for auto dealership service departments

Welcome to another episode of Service Drive with Don Reed, CEO of DealerPRO Training. Today, Reed continues discussing three of the most ignored, misunderstood,...

How service managers can drive profits and keep customer service intact...

Welcome to another edition of Inside Automotive with anchor Jim Fitzpatrick. We're joined by Jennifer Suzuki, President of eDealer Solutions, acclaimed sales trainer, and...
service visit

Why booking the first service visit is key for customer retention

With new vehicle inventory still hard to obtain and used car prices significantly higher than just a year ago, it’s to be expected that...

UVeye tech now available to dealers with CDK Global’s Fortellis platform

Around 15,000 dealerships across the United States now have access to UVeye’s new technology that helps expedite repair orders with the use of cameras and scanners....