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Ken Strong

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Retail automotive veteran and writer for CBTnews.com
Apple CarPlay

Apple CarPlay vs. Android Auto

Android Auto and Apple CarPlay are latest developments in the evolution of automotive connectivity. Both applications pump a small portion of your phone’s functionality...
service bdc

How to Create a Well-Functioning Service BDC

Over the years we have seen huge improvements in the effectiveness of sales department Business Development Centers (BDC’s). With this success, it seems that...
NAFTA

The What, Why, and Who of NAFTA

With all of the recent news about import tariffs and renegotiation of trade agreements, there is uncertainty about how all of this will affect...
commercial sales

How Commercial Sales Can Expand Your Profit Center

Fostering sales growth at your dealership is an ongoing endeavor. There are many strategies to increase sales and improve profits in your sales department....
President Trump

Why the Auto Industry seems Intent on Keeping CAFE Standards

WASHINGTON – There are more developments in the ongoing saga surrounding the repeal of Obama-Era EPA rules as manufacturers start to chime in. What was...
steel tariffs

What the New Steel Tariffs Mean for the Car Business

The Trump Administration is serious about keeping jobs here in America. Part of the strategy to keep those jobs here in America is to...
Trump Administration

17 States, Lead by California, Sue Trump Administration Over EPA Rollback

WASHINGTON – In a much anticipated backlash to recent EPA rules reversals, 17 states, including California, are now suing the Trump administration over recent...
pay plans

Transitioning Employees from Incentive Based Pay Plans to Salary

We all know the auto industry is a fast-paced, cutthroat world. From salespeople to service advisors to service technicians, almost everyone in the dealership...
balance

Are you showing the Right Balance of New and Used Cars on your Lot?

At this time in the car business when it is getting harder and harder to hold gross on new-vehicles, used-vehicles are becoming more critical...
hackers

How to Avoid Hackers and Fraud in your Dealership

In the information age, we must be constantly vigilant against faceless hackers who can cause untold damage without ever being seen. The damage they...
Succession Planvideo

Does Your Succession Plan Reflect Your Long-term Vision? – Richard J. Bryan

Joining the CBT Automotive Network today is keynote speaker and author, Richard J. Bryan, who reminds us that planning for the unexpected by creating a...
customer

With Today’s Informed Customer, Do You Still Have Game?

Have you ever watched any of the popular televised poker tournaments like “World Series of Poker” or “Celebrity Poker Showdown”? If so, you have...
complainer

Why Complainers Will Ultimately Sink Your Ship

You’ve likely heard the expression that one bad apple can spoil the whole barrel. In the case of workplace complaints, this axiom holds especially...
big data

What Do I Do With All This Data?

By 2021, Market Reports Center projects that Big Data Investments in the Automotive Industry will reach $5 billion. The Market Reports Center also already...
technology

The 3 Things Technology Should Do for You

Technology is supposed to make things simple. That’s about as clear and concise as it gets when the debate turns to the application of technology...

Is Overcoming Objections a Lost Art?

  On this week's episode of F&I Today, Becky Chernek discusses whether or not the F&I manager should be using closing tactics with the customer to...

Using Technology to Connect with More Customers

  On this week's episode of Kain & Co., David Kain invites Shaun Kniffin, Marketing Director for Germain Motor Company, to talk about how they...

Don’t Take the Bait

Nobody can offend you without your consent. If anybody says or does anything to try and get under your skin, don't give in. On...

Daily Save-A-Deal Meetings

On this week's episode of On the Mark, Mark answers a question from Ron Whittaker, General Sales Manager at Joseph Airport Hyundai in Vandalia,...