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Ken Strong

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Retail automotive veteran and writer for CBTnews.com
used-vehicle

Rising New-Vehicle Prices Lead to Boom in Used-Vehicle Market

As new-vehicle prices continue to rise, so do interest rates. To compound the issue, manufacturers also seem to be getting stingier with incentives. This...
auto stocks

Is the Smoke of Falling Auto Stocks an Indication of Impending Fire?

Auto stocks have been experiencing a downturn as of late. Last week, BMW may have only exacerbated the problem by revealing slow sales and...
Porsche

The Next Generation of Dealership Showrooms

As we move into an era of self-driving cars and pervasive e-commerce, it seems that the current iteration of the automobile dealership is due...
Auto Show

The Harmonization of Autonomous Vehicle Regulation and the 2019 DC Auto Show

We are in the midst of a self-driving vehicle revolution. While the Elon Musk’s of the world eagerly work toward making autonomous driving a...
South Africa

What Does South Africa’s Production and Development Program Mean for the US?

The Automotive Production and Development Program (APDP) in South Africa (SA) has undergone some recent changes. The program requires motor companies to increase the...
Tesla

What Tesla’s Decision to Close Stores Could Mean for Dealers

Tesla has been blazing new paths since it was founded by Elon Musk back in 2003. The manufacturer’s commitment to Electric Vehicles (EV) has...
AutoNation

AutoNation Appoints New CEO: Carl Liebert

AutoNation announced on that CEO Mike Jackson, 70, will be stepping down on March 11, and turning over the reins of the nation’s largest...
sales and service

Improving Your Sales-to-Service Handoff

Sales and service have their own distinct roles in any dealership. In an ideal world, sales exists to attract and new customers and to...
service technician

Are You Prepared for the Approaching Service Technician Shortage?

The automotive industry is running toward a problematic shortage. According to information from the US Bureau of Labor Statistics, by 2026, the automotive repair...
expenses

How to Evaluate Expenses in Each Department

Expenses are part of doing business. A dealership can’t have profits without a facility, inventory, employees, supplies and other necessities that cost money. The...
digital retailingvideo

Avoid These Digital Retailing Mishaps to Improve Your Dealership’s Customer Experience – Pete MacInnis,...

 CBT News sat down with Pete MacInnis, Founder, and CEO of eLEND Solutions to discuss how using basic payment estimator or calculator tools can...
employees

Five Ways to Develop Your Staff into the Automotive Industry’s Future Leaders

Take a moment to think of the best manager or staff leader you have. Think of their work ethic, creativity, and attention to detail....
cybersecurity

Do You Have a Cybersecurity Plan at Your Dealership?

Much the same way you build walls and barriers to protect your physical inventory, you should also be concerned about protecting your network and...
facilitatorvideo

How Sellers Auto Group Increased Sales With the Help of a Facilitator – Sam...

Every dealer is always looking for new and innovative strategies to increase their sales. And while there are many ways to do it, our...
F&I

Personality or Sales Ability? Which is More Important for F&I Success?

Every GM has the important task of choosing the right F&I manager when screening applicants, whether they are an outside hire or an existing...

Pinpointing Why the Customer Is Saying No

On this week's episode of F&I Today, Becky Chernek talks about what to do when a customer wants to stick to the base payment...

How to Increase the Effective Labor Rate of Your Shop

On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about how to increase the effective labor rate of...

Responding to Out of Line Objections

On this week's episode of Straight Talk, David Lewis talks about how you can deal with out of line objections by asking the customer...

Don’t Be Like Everyone Else On The Demo Drive

The demo drive is where the customer falls in love with the vehicle. Don't be like everyone else. Let the customer decide where they...