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Ken Strong

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Retail automotive veteran and writer for CBTnews.com
benefits

Benefits of Working in Sales

There are many career paths one can take in the car business. Service, Parts, Sales and Accounting all require different skills and offer unique...
vendors

How to Manage Vendor Relationships

Your dealership cannot survive in a bubble. You rely everyday on vendors and suppliers to help keep things moving along. These relationships are a...
f&i

Benefits of Working in F&I

There are many career paths one can take in the car business. Service, Parts, Sales and Accounting all require different skills and offer unique...
stress

Reducing Stress to Boost Performance in the Workplace

Having stress in the workplace makes for an unproductive workplace. Stressed employees have difficulty finishing tasks on schedule and have a harder time positively...
service department

The Benefits of Working in the Service Department

When asked what they want to be when we grow up, you don’t hear a lot of kids exclaiming “I want to work in...
dealership

Climbing the Ladder of Success in a Dealership

There are many opportunities for career growth in a dealership. Stories abound of managers who started out washing cars. If you know what you...
dealerships

Dealerships are Bridging the Gap between the Future and the Now

The auto industry has always been at the forefront of technological advancement. This has never been truer than at the current time. Self-driving cars,...
dress code

Dress Code – Can Your Employees’ Appearance Give off the Wrong Vibe?

Is the dress code for auto salespeople becoming too relaxed? 30 years ago, it seemed that everybody wore a suit and tie to work....
augmented reality

VR, AR and MR in the Workplace: A Thing of the Present (Not Just...

Virtual Reality (VR), Augmented Reality (AR) and Mixed Reality (MR) are quickly becoming mainstream technologies in our world. While we have become accustomed to...
buyers

How to Handle Different Types of Buyers

Just as there are different personality types, buyers can also be categorized into different buyer types as well. Some buyers love to negotiate, others...
recruting

Best Practices for Recruiting Employees in the Digital Age

When recruiting new employees to your automotive dealership, it's important to understand and keep up with the current digital trends and technology. Below are...
artificial intelligencevideo

Prescriptive Analytics for the Auto Dealer- Bill Leek, Dominion Dealer

CBT Automotive is joined today by Bill Leek, the head of national accounts at Dominion Dealer Solutions to discuss the new buzzwords in automotive,...
Mike Jacksonvideo

Mike Jackson Stepping Down as AutoNation CEO

The automotive world received a jolt today as AutoNation CEO Mike Jackson announced his decision to step aside after nearly 20 years with the...
selling opportunitiesvideo

How To Get The Most Out Of Your Selling Opportunities – Glenn Pasch

How many opportunities did you present in order to sell units last month? Turns out, most salespeople on the floor just don't know. Today, Jim...
career paths

Keeping Talent Is Key To Success

Keeping Talent Is Key To SuccessFor many years, dealership fixed operations departments have fought to attract and retain qualified talent. I don’t have to...

Be a Problem Solver

   Don't think about selling something. Don't think about results. Don't think about closing. Every customer comes into your dealership with either a "wants" problem...

The 7 Circles of Internet Sales Success – The Coaching Circle

On today's episode of Progressive Retail, Cory Mosley discusses how to increase your sales by using the 7 Circles of high profit, high volume...

5 Ways To Improve F&I Profits

Today, Becky talks about building a relationship with your sales staff, the proper "meet and greet" and more.

Accountability: Achieving More Clarity by Giving More Feedback

On this week’s episode of Hard Truths with Dave Anderson, Dave continues his conversation about accountability, particularly about clarity. Once you have clarity as a manager,...