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Ken Strong

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Retail automotive veteran and writer for CBTnews.com
repair

Consistent Repair Updates Make for a Better Customer Experience

Generally speaking, customers don’t like visiting an auto repair facility. At best it means taking time out of a busy day for routine maintenance,...
overnight repair

Pros and Cons of Running an Overnight Repair Shop at Your Dealership

We live in a world of instant gratification. Our time has been dreamed about for generations. Smart phones put most of the world’s knowledge...
Cadillac

What Cadillac’s Announcement Means for the EV’s in 2019

One of the hottest automotive trends of recent years has been the rise of the Electric Vehicle (EV). With companies like Tesla setting the...
health care

What Incentives Do Your Employees Want the Most?

For the most part, dealership employees want what any employee wants: security. Along with a paycheck, your dealership provides a safety net for employees...
new vehicle sales

Will Strong Car Sales Continue in 2019?

Ebbs and flows in the market are expected. 2019 shows to be the start of a market retraction after. After hitting a peak of...
dealership

Climbing the Ladder of Success in a Dealership

There are many opportunities for career growth in a dealership. Stories abound of managers who started out washing cars. If you know what you...
aftermarket

Is Your Dealership Capitalizing on the Multi-Billion Dollar Automotive Aftermarket Industry?

According to Wikipedia, the United States automotive aftermarket was estimated to be worth $318.2 billion in 2013 and contributed more than 2.3% to GDP....
electric vehicles

What Dealers Should Expect as OEM’s Shift Toward Electric

There is a perception in the media that dealerships do not like to sell Electric Vehicles (EV). In candid conversation, dealers would likely not...
GM

How GM’s Layoffs will Affect the Auto Industry in 2019

GM announced last week that it would close five factories and lay off nearly 15,000 workers in a move that may be indicative of...
blockchain technology

How Blockchain Technology Can Shake Up the Automotive Industry

We’ve heard a lot about blockchain technology over the last few years. While blockchain has many potential applications, the most well-known use for blockchain...
partnership

“Partnership” is the New Automotive Industry Buzzword

When it comes to the future of the automotive industry, the word “partnership” is starting to enter the conversation. In the past, automakers...
tariffsvideo

Cody Lusk & Chairman Howard Hakes of AIADA Talk Tariffs, Trends, and the Future...

On today's special edition of CBT News, we're happy to have Cody Lusk, President and CEO of the AIADA and the newly installed 2019...
marketing budgetvideo

Evaluating Your Dealership’s Marketing Team and Advertising Spend (Part 2) – Glenn Pasch, CEO...

On today's show, we continue our conversation with Glenn Pasch, CEO of PCG Digital where they have recently done over 50 audits with dealers to...
social media

Why Organic Social Media Is Losing Its Power?

Having a good organic reach on social media simply refers to how well the posts of a page perform without having to have any...
Reconvideo

How Hennessy Jaguar Land Rover Strengthened Their Recon Process- Justin Hoisington, Sales Manager &...

Continuing our discussion on how your dealership can improve it's overall recon turnaround time, CBT News was on location at Hennessy Land Rover with...

Slowing Down in the Service Process

On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about how slowing down in the beginning of the...

Accountability and What It Is Worth to Your Business

Your culture, what’s that worth? Team morale, momentum, your brand, the customer experience, the team member experience, your own credibility as a leader. You...

Creating a Business Development Culture

On this week's episode of Kain & Co., David Kain talks about why you should create a business development culture at all levels throughout...

Setting and Achieving Goals

 Mark gives his best tips on setting and achieving goals and the best methods to get what you need from your sales team.