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Ken Strong

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Retail automotive veteran and writer for CBTnews.com
subscription services

Car Subscription Services: What Have We Learned So Far?

There has been a lot of buzz surrounding car subscription services lately, with experts predicting that subscription services will change the face of automotive...
F&I profit

5 of 6 Public Dealer Groups Report F&I Profit Increases for Q3

F&I per vehicle profits appear to be on the rise. Reports from five of the six publicly traded auto groups indicate that F&I gross...
costs

How to Cut Costs and Improve Quality in your Service Department

A well-functioning service department is the lifeblood of any dealership. In many ways, it is the face of your dealership that customers experience more...
volkswagen

What Does VW’s New European Dealer Agreement Mean for US Dealers?

A new 500 page rewrite of Volkswagen’s European dealer agreement is set to take effect in April 2020.  The new agreement is a result...
Tesla

Who are the Buyers behind Tesla’s Earth-Shattering Q3 Earnings?

If you paid any attention to the news last month, it would have looked like the end of the world was coming for Tesla....
warranty

Are Manufacturer Add-on Warranties Good for Dealers?

General Motors rolled out a new warranty option on October 15th of this year, that is unlike any extended warranty currently in the market....
performance management

The Pros and Cons of Using Performance Management in Your Dealership

Performance management is designed to help managers and employees better work together to achieve organizational goals. Successful performance management starts with planning objectives with...
investment

Why the Age-Based Pricing Model is an Outdated Investment Tool

In a recent news article, Cox Automotive SVP Dale Pollak shared a sneak peak of what he promises to be better metrics for determining...
teamwork

How to Strengthen the Teamwork Between Service Advisors

Success in your service department relies heavily on teamwork. No single member of the team can perform all of the tasks necessary for a...
used-car

Should Your Dealership Focus Its Sales Campaigns on Acquiring Trade Vehicles?

The used car market is strong and shows no sign of slowing down. Dealers across the country are devoting more resources to building up...
vehicle inventoryvideo

Combating Rising Interest Rates, Managing Vehicle Inventory, and Reducing Your Margin Compression – Brian...

Every dealer knows that as your vehicle assets depreciate, your profit margins begin to shrink. The two major causes of inventory depreciation? Age and...
language

What Your Body Language Says About You On The Sales Floor

Granted a picture can say a thousand words, your body is just as chatty. Your mouth can be saying one thing but things like...
subprime

3 Tips for a Smoother Subprime F&I Experience

If your dealership works in the subprime space at all, you already understand the challenges that come with these deals. Tighter restrictions on payment,...
diversity

Why Building Diversity in Your Leadership Rolls is Important

Diversity in the workplace can be a contentious word. Many interpret the directive to mean that a variety of external likenesses need to be...
print advertising

Is There Still Value in Print Advertising?

We’re well into the 21st century at this point, leading many to believe it’s time to ditch traditional print advertising. In this technology-fueled era,...

Proven Menu Selling Techniques

 On today's episode of F&I Today, Becky Chernek discusses how over-complicated menu selling can be detrimental to your success, and how being consistent and...

Selling in the Service Drive

On this week's episode of Straight Talk, David Lewis tells you how you can sell more vehicles by selling to customers who dropped off...

Become Your Own “One-A-Day Vitamin”

Become your own "One-A-Day Vitamin" by finding the things that move you forward every day on this week's Saturday Morning Sales Meeting with Mark...

The Power of the First Impression

On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis and Associates talks about the meet and greet in the service...