Home Authors Posts by Ken Strong

Ken Strong

113 POSTS 0 COMMENTS
Retail automotive veteran and writer for CBTnews.com
pay structure

Should You Shake Up Your Employee Pay Structure for 2019?

A new year is just around the corner, and with it comes the opportunity to make goals and set objectives for the coming year....
used cars

Reasons Why Used Cars Have a Stronger Appeal than Ever

According to Edumunds.com and other experts in the industry, used car sales are expected to continue rising through 2020. An estimated 39 million used...
employee

Where Should Dealers Be Looking for the Next Employee?

With unemployment down around 3% nationwide, there is an abundance of good jobs available, and a dearth of talent that needs employment. This is...
subscription services

Car Subscription Services: What Have We Learned So Far?

There has been a lot of buzz surrounding car subscription services lately, with experts predicting that subscription services will change the face of automotive...
F&I profit

5 of 6 Public Dealer Groups Report F&I Profit Increases for Q3

F&I per vehicle profits appear to be on the rise. Reports from five of the six publicly traded auto groups indicate that F&I gross...
costs

How to Cut Costs and Improve Quality in your Service Department

A well-functioning service department is the lifeblood of any dealership. In many ways, it is the face of your dealership that customers experience more...
volkswagen

What Does VW’s New European Dealer Agreement Mean for US Dealers?

A new 500 page rewrite of Volkswagen’s European dealer agreement is set to take effect in April 2020.  The new agreement is a result...
Tesla

Who are the Buyers behind Tesla’s Earth-Shattering Q3 Earnings?

If you paid any attention to the news last month, it would have looked like the end of the world was coming for Tesla....
warranty

Are Manufacturer Add-on Warranties Good for Dealers?

General Motors rolled out a new warranty option on October 15th of this year, that is unlike any extended warranty currently in the market....
performance management

The Pros and Cons of Using Performance Management in Your Dealership

Performance management is designed to help managers and employees better work together to achieve organizational goals. Successful performance management starts with planning objectives with...
tariffsvideo

Cody Lusk & Chairman Howard Hakes of AIADA Talk Tariffs, Trends, and the Future...

On today's special edition of CBT News, we're happy to have Cody Lusk, President and CEO of the AIADA and the newly installed 2019...
marketing budgetvideo

Evaluating Your Dealership’s Marketing Team and Advertising Spend (Part 2) – Glenn Pasch, CEO...

On today's show, we continue our conversation with Glenn Pasch, CEO of PCG Digital where they have recently done over 50 audits with dealers to...
South Africa

What Does South Africa’s Production and Development Program Mean for the US?

The Automotive Production and Development Program (APDP) in South Africa (SA) has undergone some recent changes. The program requires motor companies to increase the...
the process

How The Process is the Core to Your Business

Processes are the core tools for business. In order to become and remain successful and competitive, Dealership Service Departments must continuously improve their process....
social media

Why Organic Social Media Is Losing Its Power?

Having a good organic reach on social media simply refers to how well the posts of a page perform without having to have any...

Slowing Down in the Service Process

On this week's episode of the Weekly Tune-Up, Almog Veig of David Lewis & Associates talks about how slowing down in the beginning of the...

Accountability and What It Is Worth to Your Business

Your culture, what’s that worth? Team morale, momentum, your brand, the customer experience, the team member experience, your own credibility as a leader. You...

Creating a Business Development Culture

On this week's episode of Kain & Co., David Kain talks about why you should create a business development culture at all levels throughout...

Setting and Achieving Goals

 Mark gives his best tips on setting and achieving goals and the best methods to get what you need from your sales team.