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Ken Strong

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Retail automotive veteran and writer for CBTnews.com
vendors

How to Manage Vendor Relationships

Your dealership cannot survive in a bubble. You rely everyday on vendors and suppliers to help keep things moving along. These relationships are a...
f&i

Benefits of Working in F&I

There are many career paths one can take in the car business. Service, Parts, Sales and Accounting all require different skills and offer unique...
stress

Reducing Stress to Boost Performance in the Workplace

Having stress in the workplace makes for an unproductive workplace. Stressed employees have difficulty finishing tasks on schedule and have a harder time positively...
service department

The Benefits of Working in the Service Department

When asked what they want to be when we grow up, you don’t hear a lot of kids exclaiming “I want to work in...
dealership

Climbing the Ladder of Success in a Dealership

There are many opportunities for career growth in a dealership. Stories abound of managers who started out washing cars. If you know what you...
dealerships

Dealerships are Bridging the Gap between the Future and the Now

The auto industry has always been at the forefront of technological advancement. This has never been truer than at the current time. Self-driving cars,...
dress code

Dress Code – Can Your Employees’ Appearance Give off the Wrong Vibe?

Is the dress code for auto salespeople becoming too relaxed? 30 years ago, it seemed that everybody wore a suit and tie to work....
augmented reality

VR, AR and MR in the Workplace: A Thing of the Present (Not Just...

Virtual Reality (VR), Augmented Reality (AR) and Mixed Reality (MR) are quickly becoming mainstream technologies in our world. While we have become accustomed to...
buyers

How to Handle Different Types of Buyers

Just as there are different personality types, buyers can also be categorized into different buyer types as well. Some buyers love to negotiate, others...
service

Should Your Dealership’s Service Department Go Mobile?

We have all heard tale of days long ago when doctors used to make house calls. This was a common practice 50 years ago....
phone

The Phone is Ringing: Yesterday, it was an Inquiry; Today, it’s a Buyer!

The phone is ringing. It’s a sales prospect. They’re not calling to chat. They found your vehicle on the Internet and (by calling you)...
networkvideo

The Friend of a Friend: Uncovering the Extended Networks within Your Current Clientele –...

Amazing things can happen when you know the right people, and getting out of your comfort zone allows you to network better to make...
mind the gap

‘Mind the Gap’ Between Acquisition and Retail Ready

For 50 years, loudspeakers in London subways have cautioned riders to watch their step when boarding and de-boarding. This omnipresent “Mind the Gap” alert...
sales

How to Recruit Top Talent for Your Sales Team – Mark Tewart

Every dealer knows that the auto industry has its cycles. As we approach the end of the year, car sales usually see a slump...
F&I officevideo

WardsAuto’s Steve Finlay on Today’s F&I Process

In recent years, new technology has been re-defining the F&I office. How are you adapting to these changes in your dealership? In today’s segment,...

Don’t Take the Bait

Nobody can offend you without your consent. If anybody says or does anything to try and get under your skin, don't give in. On...

What’s the Real Secret to Success?

"The speed of the boss is the speed of the team." On today's episode of Kain & Co., David goes over this quote and...

Repetition – The Mother of All Skills

On this week's episode of On the Mark, Mark Tewart talks to you about an important pillar of sales success and the mother of...

How to Jumpstart Your Fixed-Ops

On this week's episode of Auto Marketing Now, Brian explains how to jumpstart your conversion and engagement tracking for your fixed-ops.