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Ken Strong

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Retail automotive veteran and writer for CBTnews.com
service

Should Your Dealership’s Service Department Go Mobile?

We have all heard tale of days long ago when doctors used to make house calls. This was a common practice 50 years ago....

The Rise of the EV: The Electric Vehicle Market is Growing Faster Than You...

Between advancement in battery technology and growing environmental concern, the Electric Vehicle market is growing faster than ever. The IEA (International Energy Agency) in...
Apple CarPlay

Apple CarPlay vs. Android Auto

Android Auto and Apple CarPlay are latest developments in the evolution of automotive connectivity. Both applications pump a small portion of your phone’s functionality...
service bdc

How to Create a Well-Functioning Service BDC

Over the years we have seen huge improvements in the effectiveness of sales department Business Development Centers (BDC’s). With this success, it seems that...
NAFTA

The What, Why, and Who of NAFTA

With all of the recent news about import tariffs and renegotiation of trade agreements, there is uncertainty about how all of this will affect...
commercial sales

How Commercial Sales Can Expand Your Profit Center

Fostering sales growth at your dealership is an ongoing endeavor. There are many strategies to increase sales and improve profits in your sales department....
President Trump

Why the Auto Industry seems Intent on Keeping CAFE Standards

WASHINGTON – There are more developments in the ongoing saga surrounding the repeal of Obama-Era EPA rules as manufacturers start to chime in. What was...
steel tariffs

What the New Steel Tariffs Mean for the Car Business

The Trump Administration is serious about keeping jobs here in America. Part of the strategy to keep those jobs here in America is to...
Trump Administration

17 States, Lead by California, Sue Trump Administration Over EPA Rollback

WASHINGTON – In a much anticipated backlash to recent EPA rules reversals, 17 states, including California, are now suing the Trump administration over recent...
pay plans

Transitioning Employees from Incentive Based Pay Plans to Salary

We all know the auto industry is a fast-paced, cutthroat world. From salespeople to service advisors to service technicians, almost everyone in the dealership...
Mike Jacksonvideo

Mike Jackson Stepping Down as AutoNation CEO

The automotive world received a jolt today as AutoNation CEO Mike Jackson announced his decision to step aside after nearly 20 years with the...
Nick Saban

Nick Saban Shares the Details to Driving Success on the Field and at the...

Nick Saban’s attention to detail is legendary. Whether it’s anecdotes of him challenging his team to get better within days of clinching a national title...
f&i

6 Surprising Stats For F&I Managers That Can Help You Sell More Products

F&I managers are immediately at a selling disadvantage compared to the other profit centers in the dealership. They have to sell the products and...
CRM

Five Reasons Why CRM Systems are Vital for Your Dealership

Do you remember the last time a potential car buyer came into your dealership and left empty-handed? What was the response of your team?...
digital retailing

Promises and Pitfalls of Migrating Financing Online

You’ve heard the pitches. And it’s true that the technology is impressive. Yet, when digital retailing vendors attempt to sell to dealerships what they...

Be a Problem Solver

   Don't think about selling something. Don't think about results. Don't think about closing. Every customer comes into your dealership with either a "wants" problem...

The 7 Circles of Internet Sales Success – The Coaching Circle

On today's episode of Progressive Retail, Cory Mosley discusses how to increase your sales by using the 7 Circles of high profit, high volume...

5 Ways To Improve F&I Profits

Today, Becky talks about building a relationship with your sales staff, the proper "meet and greet" and more.

Accountability: Achieving More Clarity by Giving More Feedback

On this week’s episode of Hard Truths with Dave Anderson, Dave continues his conversation about accountability, particularly about clarity. Once you have clarity as a manager,...