Wednesday, July 6, 2022

11 key processes every service advisor should be trained to do

According to recent data from NADA, 2020 produced the highest net profit per retail dealership in automotive history. With record gross profit per retail unit on both new and used vehicles and record-high earning in F&I, fixed operations should be booming as well right? Well, in reality, that is not the case. On the latest […]
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Don Reed
Don Reed
After 26 years in the automobile business as a dealer, GM, sales manager, service manager, service advisor and salesperson, Don began a new career as a consultant and trainer. As CEO of DealerPro Training and founder of The Don Reed PRO Training Network, he has worked with hundreds of dealerships and major dealer groups across the U.S., Canada and the U.K. to increase profits in their fixed operations. He was rated a Top 10 Speaker at the NADA convention for four consecutive years. Visit the firm’s website at

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