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retail automotive service departments performance pro forma compensation

How to incentivize service technicians with pro forma compensation plans

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On today's episode of Service Drive, Don Reed, CEO of Dealer PRO training, talks about the overlooked process that still exists in our dealerships...
service advisors

4 ways to measure your service advisors’ success

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You use valuable KPIs to track the success of your service department, but how is your service advisor stacking up? As the head over...

Tips to improve the close on service transactions

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For most dealerships, the aim for 100% service absorption is a lofty goal. Achieved, it pays the overhead expenses completely for the month, alleviating...
retail automotive service departments performance pro forma compensation

Why multipoint inspections are critical for auto dealership service departments

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Welcome to another episode of Service Drive with Don Reed, CEO of DealerPRO Training. Today, Reed continues discussing three of the most ignored, misunderstood,...
time

How to save your customers time at the dealership without compromising...

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In 2019, McKinsey said, "The automotive customer experience can often feel outdated and inferior, especially for younger customers, who seem to be losing interest...
career

6 career options to explore if you’re thinking about joining the...

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Are you thinking of trying a new career path? The auto industry may be a perfect fit for you! The auto industry is not...
reconditioning

4 simple tips to improve your dealership’s reconditioning process

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How long does it take your dealership to recondition a used vehicle? If you are one of the top performers, the answer would be...
work environment

What does a healthy work environment look like for fixed ops?

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The Bureau of Labor Statistics estimates there were 60 deaths among automotive technicians in 2019. With this information in hand, it’s more important than...
service

Pothole season: an opportunity for service departments to connect with car...

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For around 50% of American drivers, winter weather gives way to a sloppy spring season. The timing of the freeze-thaw cycle correlates with another...
parts

5 ways the service and parts department can minimize losses

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If you’ve ever stopped to consider how many parts are walking away from the dealership unbilled, whether through theft or due to oversight, you...