Wednesday, June 29, 2022
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Tips to improve the close on service transactions

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For most dealerships, the aim for 100% service absorption is a lofty goal. Achieved, it pays the overhead expenses completely for the month, alleviating pressure on the rest of the departments for profitability. That’s especially important when the sales department isn’t able to hold gross in every deal, like the industry pre-COVID. While the sales […]
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4 ways to measure your service advisors’ success

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You use valuable KPIs to track the success of your service department, but how is your service advisor stacking up? As the head over what’s happening between the customer and the technicians, it’s essential that your team is operating as you desire. Otherwise, there will be a huge breakdown, causing a reduction in profitability. You […]
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4 simple tips to improve your dealership’s reconditioning process

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How long does it take your dealership to recondition a used vehicle? If you are one of the top performers, the answer would be 24 hours or less. Does it surprise you to know that some dealerships require a week or longer for reconditioning? If you are one of these dealers, you need to streamline […]
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service

Pothole season: an opportunity for service departments to connect with car...

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For around 50% of American drivers, winter weather gives way to a sloppy spring season. The timing of the freeze-thaw cycle correlates with another season that drivers are none too happy about: pothole season. AAA discovered from a 2021 survey that 10% of drivers experienced damage to their vehicle that required service repairs, specifically due […]
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What does a healthy work environment look like for fixed ops?

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The Bureau of Labor Statistics estimates there were 60 deaths among automotive technicians in 2019. With this information in hand, it’s more important than ever to have a healthy work environment in the fixed ops departments, not just from a physical standpoint, but also on the mental health front.  In this article, we will outline […]
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parts

5 ways the service and parts department can minimize losses

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If you’ve ever stopped to consider how many parts are walking away from the dealership unbilled, whether through theft or due to oversight, you would be amazed at the money you are throwing out the window. It might seem that these problems are too big to be resolved, but that’s not true. With a little […]
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time

How to save your customers time at the dealership without compromising...

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In 2019, McKinsey said, “The automotive customer experience can often feel outdated and inferior, especially for younger customers, who seem to be losing interest in car ownership and prefer more convenient and flexible mobility options such as ridesharing which might lead to totally new mobility concepts.” Most dealership leadership would agree that a customer’s time is a […]
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service

4 expert strategies for winning the service wars

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Dealership service departments across the country are ill-equipped and ill-prepared to keep pace with surging repair demands. Tremendous growth opportunities are there for the taking. But only if your service department can ratchet up productivity and deliver great customer service. There’s a confluence of factors contributing to the problem and no single solution. First, why […]
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holiday

COVID variant affects holiday plans as travelers opt to drive rather...

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The new Omicron COVID-19 variant has quickly threatened to become the dominant strain of the pandemic. As tighter restrictions loom due to a variant that appears more contagious than the others, holiday travel is beginning. Last year, lockdowns and restrictions kept many travelers at home but this year appears to be different.  AAA reports that […]
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service

KPIs that service departments should track and improve to start the...

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The start of a new year is a great time to take inventory of where the service department has succeeded and determine what could have been done better. With some valuable key metrics, you can get a better view of where you have come from and where you are going as a team. Here are […]
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