TSLA348.9503.33%
GM76.420-0.31%
F12.123-0.1175%
RIVN15.4300.19%
CYD42.780-0.06%
HMC24.040-0.33%
TM210.640-0.5%
CVNA336.2439.313%
PAG156.1200.97%
LAD273.1006.56%
AN200.5200.1%
GPI338.1400.03%
ABG204.0001.95%
SAH68.0600.235%
TSLA348.9503.33%
GM76.420-0.31%
F12.123-0.1175%
RIVN15.4300.19%
CYD42.780-0.06%
HMC24.040-0.33%
TM210.640-0.5%
CVNA336.2439.313%
PAG156.1200.97%
LAD273.1006.56%
AN200.5200.1%
GPI338.1400.03%
ABG204.0001.95%
SAH68.0600.235%
TSLA348.9503.33%
GM76.420-0.31%
F12.123-0.1175%
RIVN15.4300.19%
CYD42.780-0.06%
HMC24.040-0.33%
TM210.640-0.5%
CVNA336.2439.313%
PAG156.1200.97%
LAD273.1006.56%
AN200.5200.1%
GPI338.1400.03%
ABG204.0001.95%
SAH68.0600.235%


car service

Fixed operations service advisors should prioritize establishing trust with customers from the moment they step into the dealership.

Building rapport: the art of systematic and proactive communication for dealership service advisors

- March 20, 2024
In the WHIRLWIND environment of an automotive dealership service center, service advisors play a pivotal role in fostering positive relationships with customers. OR DO THEY? Serving as the bridge between...
Fixed-Ops Articles
With the rise of online sales platforms and market competition, the service department offers the recurring revenue essential for growth.

Redefining service excellence: key benchmarks for the future

- January 1, 2024
Remember the days when the service department felt like an afterthought? In the early stages of your career, you noticed it tucked away, overshadowed by the allure of the showroom...
Fixed-Ops Articles
reconditioning

4 simple tips to improve your dealership’s reconditioning process

- December 4, 2023
How long does it take your dealership to recondition a used vehicle? If you are one of the top performers, the answer would be 24 hours or less. Does it...
Sales & Marketing Articles
career

6 career options to explore if you’re thinking about joining the auto industry

- November 14, 2023
Are you thinking of trying a new career path? The auto industry may be a perfect fit for you! The auto industry is not just about selling cars or building...
Management & Leadership Articles
Auditing your service scheduling process is the best way to find potential bottlenecks and implement techniques to improve fixed operations. 

Auditing your dealership’s service scheduling processes

- October 20, 2023
The gateway to your dealership’s service department is scheduling. Make this process effortless, and the journey for a satisfied customer gets off on the right foot. However, you may never...
Fixed-Ops Articles
The world of fixed ops is changing rapidly. If you don’t pay attention to the latest trends, you could find yourself lagging behind.

5 trends impacting your fixed ops profits and how to address them

- October 17, 2023
Since the dawn of the car business, dealerships have been focused primarily on selling cars. Fixed ops has often been an afterthought. Ironically, fixed ops profit margins are significantly higher...
Fixed-Ops Articles
time

How to save your customers time at the dealership without compromising relationships

- December 29, 2022
In 2019, McKinsey said, "The automotive customer experience can often feel outdated and inferior, especially for younger customers, who seem to be losing interest in car ownership and prefer more...
Sales & Marketing Articles
retail automotive service departments performance pro forma compensation

How to incentivize service technicians with pro forma compensation plans

- November 30, 2022
On today's episode of Service Drive, Don Reed, CEO of Dealer PRO training, talks about the overlooked process that still exists in our dealerships and how to put a plan...
Featured
service advisors

4 ways to measure your service advisors’ success

- November 23, 2022
You use valuable KPIs to track the success of your service department, but how is your service advisor stacking up? As the head over what’s happening between the customer and...
Fixed-Ops Articles

Tips to improve the close on service transactions

- November 10, 2022
For most dealerships, the aim for 100% service absorption is a lofty goal. Achieved, it pays the overhead expenses completely for the month, alleviating pressure on the rest of the...
Fixed-Ops Articles

Latest Articles
Latest Articles 04/10/26

Volkswagen halts ID.4 production, Kia plans hybrid pickup, Cars.com cuts workforce

Ship.Cars announces strategic partnership with Axe to introduce AI voice automation for logistics (1)
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Ship.Cars announces strategic partnership with Axe to introduce AI voice automation for logistics

Volkswagen to halt U.S. production of ID.4 as EV demand softens
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Kia targets U.S. pickup market with hybrid truck launch by 2030
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Cars.com cuts 11% of workforce, boosts share buyback plan amid cost realignment
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Cox Automotive report shows new-vehicle prices rise in March as incentives stabilize
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Cox Automotive report shows new-vehicle prices rise in March as incentives stabilize

2026 Mazda CX-30 first look — A baby CX-50
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legacy automakers
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Legacy automakers face urgent reset as China redefines industry speed and cost

Diehl Automotive
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Diehl Automotive adds two Ohio stores with acquisition of Firelands Toyota and Volkswagen of Wooster

RockED launches industry-first automated performance management and training platform
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RockED launches industry-first automated performance management and training platform


CBT News
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