Wednesday, July 6, 2022
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service advisor

5 focused strategies to bring a wayward service advisor back in...

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In the automotive realm, the salespeople are superstars, capable of selling big-ticket items. In most dealerships, however, the service advisor is responsible for generating...

4 ways to measure your service advisors’ success

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You use valuable KPIs to track the success of your service department, but how is your service advisor stacking up? As the head over what’s happening between the customer and the technicians, it’s essential that your team is operating as you desire. Otherwise, there will be a huge breakdown, causing a reduction in profitability. You […]
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no fault found diagnosis

How service departments can handle no fault found diagnosis

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You want to increase profits and customer satisfaction in your service department, but a no fault found diagnosis, or NFF, is sure to derail your plans in a hurry. When a customer brings their vehicle in for repair, they expect the problem to be fixed when they drive away. Getting back in the vehicle with […]
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service

The simple idea for more service appointments

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Here’s an idea that is simple, but could be very impactful for any dealer with an online service scheduling tool: give it a health...
customer

How today’s advisor transparency works wonders

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Openness in the service drive in today’s climate will help ensure your CSI is rock steady and profitability greatly enhanced! Challenges from the post-pandemic operating environment have allowed greater drift from client to advisor relationships, physically and in client perception of the value, they may be receiving from the experience. Some of the underlying factors […]
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service

From a tech’s perspective: How to increase service sales

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While the technician at a dealership rarely gets to speak to the customers directly, there are still things that can be done to increase service sales. After all, the service advisor is relying on you to relay the right information and make the appropriate suggestions that not only serve the customer but also boost sales. […]
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training

11 key processes every service advisor should be trained to do

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According to recent data from NADA, 2020 produced the highest net profit per retail dealership in automotive history. With record gross profit per retail unit on both new and used vehicles and record-high earning in F&I, fixed operations should be booming as well right? Well, in reality, that is not the case. On the latest […]
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customer

Five tips to improve customer retention in the service drive

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We all know that locating new customers is more expensive than keeping the ones you have. Studies say it can be five times more costly to pick up a new customer than retain an existing one, and often those same studies will point to the need for analytics. To be sure, analytics are essential in keeping track of […]
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David Lewis

Auto retail expert David Lewis discusses how car dealers can increase...

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On today’s show, we’re pleased to welcome David Lewis, President, and CEO of David Lewis and Associates, and the host of Straight Talk right here on CBT News. Lewis begins the conversation by discussing the ongoing inventory storages. Lewis says he isn’t tired of discussing it, but people need to realize, there is nothing we […]
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Alternative communication from service advisors provides a more convenient customer experience

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To the Editor: As someone whose role it is to bring the family vehicles in for service, I feel Brian hit the nail on the...