Tag: service advisor

In the automotive realm, the salespeople are superstars, capable of selling big-ticket items. In most dealerships, however, the service advisor is responsible for generating...

Like it or not, a successful dealership boils down to metrics. Hit a certain threshold, and you can rest easy (or easier) until next...

You use valuable KPIs to track the success of your service department, but how is your service advisor stacking up? As the head over...

You want to increase profits and customer satisfaction in your service department, but a no fault found diagnosis, or NFF, is sure to derail...

Here’s an idea that is simple, but could be very impactful for any dealer with an online service scheduling tool: give it a health...

Openness in the service drive in today’s climate will help ensure your CSI is rock steady and profitability greatly enhanced! Challenges from the post-pandemic operating...

While the technician at a dealership rarely gets to speak to the customers directly, there are still things that can be done to increase...

According to recent data from NADA, 2020 produced the highest net profit per retail dealership in automotive history. With record gross profit per retail...

We all know that locating new customers is more expensive than keeping the ones you have. Studies say it can be five times more costly...

On today's show, we're pleased to welcome David Lewis, President, and CEO of David Lewis and Associates, and the host of Straight Talk right...