Monday, December 6, 2021
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no fault found diagnosis

How service departments can handle no fault found diagnosis

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You want to increase profits and customer satisfaction in your service department, but a no fault found diagnosis, or NFF, is sure to derail your plans in a hurry. When a customer brings their vehicle in for repair, they expect the problem to be fixed when they drive away. Getting back in the vehicle with […]
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service

The simple idea for more service appointments

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Here’s an idea that is simple, but could be very impactful for any dealer with an online service scheduling tool: give it a health...
customer

How today’s advisor transparency works wonders

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Openness in the service drive in today’s climate will help ensure your CSI is rock steady and profitability greatly enhanced! Challenges from the post-pandemic operating environment have allowed greater drift from client to advisor relationships, physically and in client perception of the value, they may be receiving from the experience. Some of the underlying factors […]
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service

From a tech’s perspective: How to increase service sales

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While the technician at a dealership rarely gets to speak to the customers directly, there are still things that can be done to increase service sales. After all, the service advisor is relying on you to relay the right information and make the appropriate suggestions that not only serve the customer but also boost sales. […]
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top dealer

11 key processes every service advisor should be trained to...

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According to recent data from NADA, 2020 produced the highest net profit per retail dealership in automotive history. With record gross profit per retail unit on both new and used vehicles and record-high earning in F&I, fixed operations should be booming as well right? Well, in reality, that is not the case. On the latest […]
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customer

Five tips to improve customer retention in the service drive

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We all know that locating new customers is more expensive than keeping the ones you have. Studies say it can be five times more costly to pick up a new customer than retain an existing one, and often those same studies will point to the need for analytics. To be sure, analytics are essential in keeping track of […]
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David Lewis

Auto retail expert David Lewis discusses how car dealers can...

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On today’s show, we’re pleased to welcome David Lewis, President, and CEO of David Lewis and Associates, and the host of Straight Talk right here on CBT News. Lewis begins the conversation by discussing the ongoing inventory storages. Lewis says he isn’t tired of discussing it, but people need to realize, there is nothing we […]
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Alternative communication from service advisors provides a more convenient customer experience

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To the Editor: As someone whose role it is to bring the family vehicles in for service, I feel Brian hit the nail on the...
service

The Knowledge, Attitude, Skills & Habits of A Professional Service...

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It’s important for them to always be on top of their game. Here are some K.A.S.H. (Knowledge, Attitude, Skills & Habitual) tips on how to turn a good service consultant into a professional one. Integrity:  Integrity is the first thing you need to look for in a dealership service advisor. People Skills:  A professional service […]
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customer

Don’t Ask, Tell Them What Services They Need

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As a service advisor our job is to fulfill our customer’s main reason for visiting the dealership, right? You may feel customers who come into your shop are just trying to get the one thing they came in for and avoid being preyed upon by aggressive staff looking to make a sale for some seemingly […]
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