TSLA345.6202.37%
GM76.730-0.01%
F12.2400.06%
RIVN15.2400.1%
CYD42.8401.56%
HMC24.370-0.13%
TM211.140-3.86%
CVNA326.840-11.97%
PAG155.1501.89%
LAD266.5403.26%
AN200.4203.51%
GPI338.1105.48%
ABG202.0501.37%
SAH67.8301.87%
TSLA345.6202.37%
GM76.730-0.01%
F12.2400.06%
RIVN15.2400.1%
CYD42.8401.56%
HMC24.370-0.13%
TM211.140-3.86%
CVNA326.840-11.97%
PAG155.1501.89%
LAD266.5403.26%
AN200.4203.51%
GPI338.1105.48%
ABG202.0501.37%
SAH67.8301.87%
TSLA345.6202.37%
GM76.730-0.01%
F12.2400.06%
RIVN15.2400.1%
CYD42.8401.56%
HMC24.370-0.13%
TM211.140-3.86%
CVNA326.840-11.97%
PAG155.1501.89%
LAD266.5403.26%
AN200.4203.51%
GPI338.1105.48%
ABG202.0501.37%
SAH67.8301.87%


service advisor

service advisor

5 focused strategies to bring a wayward service advisor back in line

- December 14, 2023
In the automotive realm, the salespeople are superstars, capable of selling big-ticket items. In most dealerships, however, the service advisor is responsible for generating more gross profit every month than...
Fixed-Ops Articles
service advisors

How to measure the value your service advisors bring to the dealership

- November 1, 2023
Like it or not, a successful dealership boils down to metrics. Hit a certain threshold, and you can rest easy (or easier) until next month or next quarter. But the...
Fixed-Ops Articles
service advisors

4 ways to measure your service advisors’ success

- November 23, 2022
You use valuable KPIs to track the success of your service department, but how is your service advisor stacking up? As the head over what’s happening between the customer and...
Fixed-Ops Articles
no fault found diagnosis

How service departments can handle no fault found diagnosis

- October 26, 2022
You want to increase profits and customer satisfaction in your service department, but a no fault found diagnosis, or NFF, is sure to derail your plans in a hurry. When...
Fixed-Ops Articles
service

The simple idea for more service appointments

- October 28, 2021
Here’s an idea that is simple, but could be very impactful for any dealer with an online service scheduling tool: give it a health check. Fine-tune your tool to make...
Fixed-Ops Publishing Partners
customer

How today’s advisor transparency works wonders

- October 19, 2021
Openness in the service drive in today’s climate will help ensure your CSI is rock steady and profitability greatly enhanced! Challenges from the post-pandemic operating environment have allowed greater drift from...
Fixed-Ops Articles
service

From a tech’s perspective: How to increase service sales

- October 1, 2021
While the technician at a dealership rarely gets to speak to the customers directly, there are still things that can be done to increase service sales. After all, the service...
Fixed-Ops Articles
retail automotive service departments performance pro forma compensation

11 key processes every service advisor should be trained to do

- September 22, 2021
According to recent data from NADA, 2020 produced the highest net profit per retail dealership in automotive history. With record gross profit per retail unit on both new and used...
Fixed-Ops Headlines
customer

Five tips to improve customer retention in the service drive

- August 6, 2021
We all know that locating new customers is more expensive than keeping the ones you have. Studies say it can be five times more costly to pick up a new customer...
Sales & Marketing Articles
David Lewis

Auto retail expert David Lewis discusses how car dealers can increase customer pay revenue

- June 28, 2021
On today's show, we're pleased to welcome David Lewis, President, and CEO of David Lewis and Associates, and the host of Straight Talk right here on CBT News. Lewis begins...
Sales & Marketing Featured

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