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service advisors

4 ways to measure your service advisors’ success

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You use valuable KPIs to track the success of your service department, but how is your service advisor stacking up? As the head over...
no fault found diagnosis

How service departments can handle no fault found diagnosis

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You want to increase profits and customer satisfaction in your service department, but a no fault found diagnosis, or NFF, is sure to derail...
service advisors

How to measure the value your service advisors bring to the...

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Like it or not, a successful dealership boils down to metrics. Hit a certain threshold, and you can rest easy (or easier) until next...
service advisor

5 focused strategies to bring a wayward service advisor back in...

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In the automotive realm, the salespeople are superstars, capable of selling big-ticket items. In most dealerships, however, the service advisor is responsible for generating...
service

The simple idea for more service appointments

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Here’s an idea that is simple, but could be very impactful for any dealer with an online service scheduling tool: give it a health...
customer

How today’s advisor transparency works wonders

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Openness in the service drive in today’s climate will help ensure your CSI is rock steady and profitability greatly enhanced! Challenges from the post-pandemic operating...
service

From a tech’s perspective: How to increase service sales

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While the technician at a dealership rarely gets to speak to the customers directly, there are still things that can be done to increase...
retail automotive service departments performance pro forma compensation

11 key processes every service advisor should be trained to do

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According to recent data from NADA, 2020 produced the highest net profit per retail dealership in automotive history. With record gross profit per retail...
customer

Five tips to improve customer retention in the service drive

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We all know that locating new customers is more expensive than keeping the ones you have. Studies say it can be five times more costly...
David Lewis

Auto retail expert David Lewis discusses how car dealers can increase...

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On today's show, we're pleased to welcome David Lewis, President, and CEO of David Lewis and Associates, and the host of Straight Talk right...